“Its a shame you have to even give 1 star to this company just to write a review. Had a parking booking which because of Covid-19 was cancelled. Nearly 5 months on I still await a refund requested. I have emailed and emailed and get no response. I get excuses from the 1 email they did reply to saying that they have changed their banking system and cannot refund to card. They have my bank account details for a BACS transfer and still nothing after receiving that email over 2 months ago. eMailed them the bank details and over the next 6 weeks to further emails to chase them. Still no refund. Never never use this company - they have no idea of customer service and should be reported to the Government and put out of business providing this service.”
“I paid for the service, but they didnt send me the details. so on the day of travel I didnt have any information, and had to pay to go with another company. Thus paying double.”
“We are still waiting for a refund of our Aspire Lounge booking at Manchester Airport in 2018. It was cancelled by Trusted Travel without explanation just a few days before the holiday despite being booked and paid for months before. We were assure we would get a full refund, it has never happened and I reckon at around £40+ plus per booking that they have made quite a tidy sum and so to me the only thing they are good at is taking you money and pretending you don't exist. DO NOT TRUST TRUSTED TRAVEL!!!!!!”
“I booked car park with them last Xmas. I went to the car part, and the company told me I had to pay a new car park booking as trusted travel didn't pay them. I claim the money to trusted travel. Changing more than 20 emails.... I never saw the money”
“We used them when we took our 3 kids on holiday. Site was easy to use and customer service were excellent when I made a mistake on the form and had to call to change some details. Really took some of the headache out of travelling with small kids.”
“We left a review on Trusted Travel. A reply on your site from Gerard at Trusted Travel on 19 December stated that they would be in touch with us and refund us the £103.99 the amount they caused us to be out of pocket by not paying VIP parking at Bristol for our parking. Today is 10 January and still no refund!”
