TUI UK NewsRoom Reviews

“ We have booked holidays at the Leeds Crossgates shop for many years and always find the staff very pleasant and helpful and have always had an excellent service at this shop ”

“ Tui's NOT ALL INCLUSIVE as IMPLIED Booked ALL INCLUSIVE holiday in Rhodes, been to the same Hotel for 15 years as Half Board, brilliant Hotel, great staff, however this year I did ALL INCLUSIVE, it was far from ALL INCLUSIVE, complained to Tui on my return to UK, in my opinion basically appalling customer service, what was included in ALL INCLUSIVE was so minimal and fragmented we ended up having to pay for our meals and drinks every day, running into an unexpected cost of about £600, Tui refused to refund ALL INCLUSIVE charge, despite it not being used, I requested they forward my complaint to the office of the CEO, my request was not simply declined but REFUSED. ”

“ Visited burnham on sea store today, excellent service by Audrey booked my holiday ready for January excellent service ”

“ I needed to transfer my holiday from this May to May 2024, online customer service not good put my holiday on a stop sale, for weeks and weeks, deadline date was today and if wasn't Rosie and her Manager supporting me, I may have had to cancel my holiday and the extra cost would have been astronomical. ”

“ What great service prior to Holiday On Holiday also on return I am now booking next Holiday with them ”

“ The ships we have travelled on have been the smaller ones of the fleet and we liked the "Majesty" for its good views and both it and the "Spirit" for the customer service and friendly staff. ”

“ Excellent service from the enthusiastic staff, I always try and ask for Ben to serve me but there always seems to be people wanting to return to him but in fairness the others are very good. ”