“The deliver was excellent on time and the driver brilliant
The Emma corner cabin cannot fined any problems build quality excellent
The down side is the customer services as they now have my money no one will pick up the phone or reply to any of the 5 emails I have sent to them with in a week
The reason I feel p——- is I have an exceptional log cabin but on paint to protect the cabin from the elements
Yet Tuin claim to reply to emails within 30 minutes”
Hi Andrew,
I am sorry it has taken us this long to get back to you, we did not have access on this account until recently.
We’re pleased to hear you’re happy with the quality of the Emma Corner Cabin and that the delivery service met your expectations. However, we’re truly sorry about the delays in responding to your emails regarding paint. This isn’t the level of service we aim to provide, and we’ll address this to improve our communication and support.
I would be happy to look at this again with you if this is not too late, you can email me directly to charlie@tuin.co.uk
Kind regards,
Charlie from Tuin
