Tuition Academy Medway Reviews

Name: Tuition Academy Medway
Rating: 4.78

4.8 Rating 67 Reviews

94 %

of reviewers recommend Tuition Academy Medway

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Phone:

07401 800 080

Email:

medway@tuitionacademy.co.uk

Location:

7B Centre Court, Sir Thomas Longley Road, Rochester
ME2 4BQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I admit my daughter last summer to have some skills for 11+ exam. But I realised later that this tution academy is not that good I expected. My daughter always scared to go to the tuition and she was so nervous when she is in the class. I came to know teachers were not friendly and they never solve the question streight way. Mock exam they took but never correct them when they make mistake. They never revised properly. While I asked they said it is not done by them but the parents. 2 times they took tution money before it due. One day early in the morning she become sick, I called the Academy they replied I have to call them 24 hours before. But she was sick in the morning how can I call them 24 hours before. Thus they charged me for that day. They prefer money then teach the children. When I call to the academy for some help they become disturbed and refuses to answer my questions which was study related. I am not happy at all of their tution.”

Helpful Report

Posted 3 years ago

Dear Shah, firstly we are delighted that your daughter passed her 11+ exams which we prepared her for across the previous twelve months, well done Tooba. We are sorry though to hear that you are unhappy with our service and how we operate. The vast majority of our parents and students tell us they have a very enjoyable and positive experience overall with us. It seems to be our attendance terms and conditions including our same day illness policy which you have taken issue with which is confusing because all details are very clearly discussed and documented with all parents as part of our enrolment process. These terms and conditions are then sent to all new parents who then return their signed copy of the agreement, as you did. For the record whilst in an open forum, at our Medway location, teaching staff are all fully qualified and passionate about helping every student achieve their true potential, and grow in confidence, whilst enjoying their studies with us. This is what we all set out to achieve during every lesson here at Tuition Academy Medway and we will continue to do so.

Posted 3 years ago

“My daughter was a student for more than 1 year. Last month the day she supposed to attend the tuition but due to sickness she was unable to attend. As a parent I informed it to the Academy but they still charged me fine for that day as Academy told I have to give them notice 24 hours before. sick. While I asked they refused me and charged me for that date. Also their tuition standard is not good as they never discussed with the children what they mistakes. They just correct the mistakes but never discussed with children. What I came to know they are more focused on earnings rather than educate childrens. I think in this area there should be more quality tuition provider to help our children as this academy they are doing monopoly business rather than helping childrens. Medway Council should look in to it.”

Helpful Report

Posted 3 years ago

Dear Anonymous, we are sorry to hear that you are not happy with our service. For the record, whilst in open forum, our attendance terms and conditions are made very clear from the start. First verbally to all parents and then again in writing allowing time for parents to decide if they still want to commit to proceeding with our services. If they then want to get started, parents return a signed copy of our terms and conditions to officially confirm. This is all part of the standard enrolment process for every student who starts and is all very clearly documented. At our Medway location, our teaching staff are all fully qualified and passionate about helping every student achieve their true potential. That is what we all set out to achieve during every lesson here at Tuition Academy. Bearing in mind your post, if you can provide me with the student’s name and full details of your complaint along with all supportive documentation, I will of course look into this matter for you personally and reply accordingly. Thank you Peter Lewis Commercial Director

Posted 3 years ago

“Awful inexperienced teachers”

Helpful Report

Posted 4 years ago

This reviewer has been identified as a child under 16 years of age. We have spoken to the parents who remain very happy with our service.

Posted 4 years ago

Tuition Academy Medway is rated 4.8 based on 67 reviews