Turo Reviews

“ Guests have been able to damage our cars, still use them for their full reservation, and then somehow walk away with almost a full refund—directly out of our earnings. ”

“ If I had read the reviews in advance, I might have been more aware of the issues others experienced. Thankfully, MADACOVI.CO took my complaint seriously and responded promptly and professionally. I received a full refund last week, which was a huge relief and a clear indication that MADACOVI.CO, Team is committed to customer satisfaction and accountability ”

“ I have spent 3 weeks trying to get a refund. ”

“ 5hrs later than my original booking) Turo have paid only $40 refund, to cover the more expensive booking fee but no compensation for the loss of 15. ”

“ My Turo host cancelled my reservation the DAY BEFORE MY TRIP! I had made the reservation three months in advance, so of course, there was nothing available even close to the price I paid! Turo as the company offers you NOTHING except a refund which takes 7 days! I ended up paying more than DOUBLE the price for my one week rental because I had to do a last minute reservation at a regular car rental place! I will NEVER use Turo again!!!! ”

“ Booked a trip. Then cancelled a couple of days later. Was told I would get a refund within 24 hours. Called three days later and was told the trip was not refundable. I then pulled up the trip and lo and behold there was a block that showed up that all of a sudden said it was not refundable. Terrell would not give me credit on the account or do anything. So they just kept $141 Plus and basically said oh well ”

“ In all cases, Turo cancels the reservation and gives me a refund (eventually. ”

“ First time user…. Their refund policy is a joke! My plans changed and I cancelled 2 weeks before my trip and they won’t refund my money!!! $404.00!!!! ”

“ VERY RISKY. Rented a week in advance and the owner canceled less then 24h before. I did not get a full refund and no replacement. Had to rent another car last minute which was much more expensive. ”

“ The refund for the canceled booking was processed, but my request for reimbursement of the additional expenses has been met with vague, evasive responses and zero accountability. ”