“
In all cases, Turo cancels the reservation and gives me a refund (eventually.
”
posted 2 weeks ago
- Anonymous
“
First time user…. Their refund policy is a joke! My plans changed and I cancelled 2 weeks before my trip and they won’t refund my money!!! $404.00!!!!
”
posted 2 weeks ago
- Anonymous
“
VERY RISKY. Rented a week in advance and the owner canceled less then 24h before. I did not get a full refund and no replacement. Had to rent another car last minute which was much more expensive.
”
posted 3 weeks ago
- Anonymous
“
The refund for the canceled booking was processed, but my request for reimbursement of the additional expenses has been met with vague, evasive responses and zero accountability.
”
posted 3 weeks ago
- Brad D
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I didn’t ask for a refund, just arranged an earlier return.
”
posted 4 weeks ago
- Amy
“
It took nearly two weeks and several follow-ups to receive a refund for the trip, and I’m still awaiting reimbursement for Uber rides that were necessary only because of the disruption.
”
posted 4 weeks ago
- Anonymous
“
The owner told me they have no way to refund me and that I would have to call Turo.
”
posted 1 month ago
- Anonymous
“
I honestly never saw the no-refund warning when booking, but I've learned my lesson.
”
posted 1 month ago
- Carol H
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Rented vehicle which overheated and requested refund from Turo.
”
posted 1 month ago
- Alma G.
“
Turo cancelled on me within 10 minutes of booking refusing to give ample time to correct any errors and blocked me from booking any reservations. Requested full refund but only got partial refund. Save yourself some money and go with a regular car rental company. Terrible customer service too.
”
posted 1 month ago
- Anonymous
