“
They confirmed my car rental, then emailed me saying my license was invalid after the full refund cancellation policy had passed even though they confirmed my license through the Turo app. Then they wouldn't give me a full refund. I am disputing the charges with my credit card company. I would stay away from Turo.
”
posted 1 week ago
- Anonymous
“
Didn't give me a refund. Had to do a chargeback. Way to destroy something that could have gotten you a lot of business
”
posted 2 weeks ago
- Anonymous
“
They took over $300 of my daughter’s money for a service she didn’t receive get and was told it will take 5 to 6 days for a refund, when the app says you can cancel for free, yet the app selected a car NOT in Culver City.
”
posted 2 weeks ago
- Lady S
“
I told him in the Turo app that we could not take the car due to safety reasons and to cancel the trip/refund our money.
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posted 1 month ago
- Chris G.
“
In bold letters, free refund to a certain date.
When actually trying to cancel l, they mention “we meant free cancellation for the security deposit”
Will never use them again
”
posted 1 month ago
- Anonymous
“
This is because Toro allows a 24-hour cancellation window after booking, which means if your plans change beyond that timeframe, you won't be eligible for a refund.
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posted 2 months ago
- Tee
“
I notified him before calling customer service as I had not realized this was a non-refundable trip.
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posted 2 months ago
- Anonymous
“
I fell victim to a crypto scam, but contacting harrylucy*977 @*gmail.*com made the refund process quick and easy.
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posted 2 months ago
- Felix
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I need a replacement car that fits into the refund amount for the last four days of my trip.
”
posted 3 months ago
- Anonymous
“
I always chose the refundable trip since my bookoings started in October.
”
posted 3 months ago
- Steve McElhoe
