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Turtle Bay, Leicester Reviews

4.9 Rating 230 Reviews
97 %
of reviewers recommend Turtle Bay, Leicester
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Location:

Highcross Shopping Centre Vaughan Way, 15 Bath House Lane, Leicester LE1 4SA, UK
LE1 4SA

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Anonymous
Verified Reviewer
“We went for a bottomless brunch at the Leicester branch this evening at 5pm with 8 people and were met with poor service and management. We received 2 rounds of drinks within one hour (which is not an exaggeration unfortunately) and when we talked to a waiter he told us to order “easier” cocktails so that they would be made faster. Since the price has been raised from just over £30 to £40.80 we would expect the same level if not better service as it was when we’ve come previously. We waited to see if the service would improve however it did not, we had to usher waiters over to order our food and more drinks as they would constantly walk past us even when it was clear we had finished all drinks on the table. When we talked to the manager (keiran) and asked for a simple fix of an extra 20-30mins on our 2 hour time he said that was impossible and illegal, and then said all he could do was take £20 off our whole bill which was just about £2 off of everyone’s bottomless. We obviously disputed this as usually you get AT LEAST 5 rounds in an hour, to which he replied saying since the menu change they prioritise spending their time with their tables and mixing drinks which is a joke as it’s still marketed on the menu and website as BOTTOMLESS and UNLIMITED. After we complained to the highest management there (who was named Kieran) one of our guests heard him unprofessionally complaining to the other staff saying “don’t worry they’ll be gone in 20 minutes” as if we’d asked something completely crazy other than better service from them. We all paid £38 each, and when we asked for the managers name we were told to ask him personally, so we went to ask him and he went and hid upstairs until we had to follow him and ask before we left. We are very dissatisfied and disappointed as we have had better bottomless service from places that have charged £25 for 2 hours.”
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Posted 3 weeks ago
Anonymous
Verified Reviewer
“2 of the staff were great. The management team where terrible. The Lady on duty on the 8 Dec 24 at 3.15 was rude to us We was booked for to eat at 3.15, We had opted for the Christmas menu, which stated free cocktail on arrival, received these after 20 mins, 4pm still waiting for starter, We ended up cancelling as had to be elsewhere at 5, paid for the cocktails, complete waste of time!”
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Posted 6 months ago
Anonymous
Unverified Reviewer
“Tiago was amazing, fast service and very friendly !!”
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Posted 1 year ago
Natalie
Unverified Reviewer
“never had turtle bay food before and after my 1st experience neve again will I!! Ordered a curried goat with dumplings to takeaway only to get it home to no goat in it but a huge lump of fat and to top it off opened 1 of my dumplings to it being raw inside! The dough was like chewing gum it was that undercooked!! My partners currently on his way back to get a refund. The only plus side is that the staff on the phone were really helpful and couldn’t apologise enough and didn’t hesitate to give me a refund.”
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Posted 7 years ago
Turtle Bay, Leicester is rated 4.9 based on 230 reviews
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