“
I requested a refund on my subscription as I am on maternity leave, therefore there was no need to use Twinkl. I used the help button and was assisted by Sharla. Sharla was amazing and extremely helpful in the process. She cancelled Twinkl and explained what will happen next with my refund.
”
posted 2 weeks ago
- Kevi
“
I truly appreciate the fast and kind support I received. Arvin was very helpful in offering refund options and making the process smooth. Thank you, Twinkl, for being understanding and flexible. Great service!
”
posted 2 weeks ago
- Puteri Atiqah binti Wahid
“
A big shoutout to Kim from customer service who was helpful, efficient, polite and professional throughout the process of solving my issue via email . My refund was processed within an hour, which was surprisingly fast and truly appreciated. Excellent service overall!
”
posted 3 weeks ago
- Anonymous
“
Reece was very helpful today when I requested a refund for my subscription. No hassle at all.
”
posted 3 weeks ago
- Abba Lucas
“
Not withstanding the excellent resources, if you have a problem, even if you want a refund when you forgot to cancel your automatic subscription, it gets solved quickly by friendly staff who understands...
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posted 1 month ago
- NJ
“
I appreciate your effort in addressing the issue and initiating the refund request.
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posted 2 months ago
- Mark
“
I really appreciate the amazing support I received! Joy was incredibly fast in responding and assisting me. Even though I was told the refund would take a week, it was processed in just 6 hours! Thank you, Joy, for your efficiency and excellent service. Truly impressive!
”
posted 4 months ago
- Aysel
“
Twinkl has been extremely user friendly and the support team has been very helpful.
When I needed an immediate refund to take place, Arvin, from Twinkl customer care was there to promptly support me!
Thank you to Arvin and the rest of the team!
”
posted 5 months ago
- Anonymous
“
Very quick response to a problem I noticed on my Twinkl account caused by a mistake I had made. I emailed them the day before Christmas Eve but Laura looked into it and sorted it straight away for me. She was very polite and helpful and I’m now just waiting for my refund to clear. Thanks again!
”
posted 5 months ago
- Anonymous
“
The team was extremely prompt and supportive in responding to my request to cancel subscription as I hadn’t done it properly last month. They have assisted me in my refund request kindly and efficiently.
”
posted 6 months ago
- Vicki
