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Twinkl Reviews

4.8 Rating 1,329 Reviews
C
Happiness Grade
C

Refund - Average

64.06%
Industry Average
I personally commend Reese for being so responsive and accommodating, answering my concern. However, I will give my full star review once I got the refund.
posted 2 weeks ago - Anonymous
Big thanks to Twinklcares@ I recently requested a refund and was amazed at how smooth and hassle-free the whole process was. 🙌 Their support team guided me step by step and made sure I got my refund without any stress. 💯 👏 Quick response, professional assistance, and a truly customer-first experience! Highly recommended for anyone looking for reliable service. 🌟
posted 1 month ago - Mary Ann umali
When I applied for my refund because I had not canceled my yearly subscription, the responses I received were very prompt and reassuring, from chatting with the bot to interacting with an actual agent. Thank you for the transparency.
posted 1 month ago - Vee
Good customer service. Received my refund quickly.
posted 4 months ago - Munirah
I requested a refund on my subscription as I am on maternity leave, therefore there was no need to use Twinkl. I used the help button and was assisted by Sharla. Sharla was amazing and extremely helpful in the process. She cancelled Twinkl and explained what will happen next with my refund.
posted 5 months ago - Kevi
I truly appreciate the fast and kind support I received. Arvin was very helpful in offering refund options and making the process smooth. Thank you, Twinkl, for being understanding and flexible. Great service!
posted 5 months ago - Puteri Atiqah binti Wahid
A big shoutout to Kim from customer service who was helpful, efficient, polite and professional throughout the process of solving my issue via email . My refund was processed within an hour, which was surprisingly fast and truly appreciated. Excellent service overall!
posted 5 months ago - Anonymous
Reece was very helpful today when I requested a refund for my subscription. No hassle at all.
posted 5 months ago - Abba Lucas
Not withstanding the excellent resources, if you have a problem, even if you want a refund when you forgot to cancel your automatic subscription, it gets solved quickly by friendly staff who understands...
posted 5 months ago - NJ
I appreciate your effort in addressing the issue and initiating the refund request.
posted 7 months ago - Mark