Lush Digital have a Customer Happiness Grade of E. Customers are happy with their delivery but are unhappy with their refunds.
“
I buy from Lush online as I find the sales assistants in stores to be far too pushy. The item took a while to arrive and delivery was expensive, but I'm happy with the product.
”
- Anonymous
“
They gave great delivery options, and didn't realise I could order online. My wife will be very happy.
”
- Nick Howell
“
Within an hour Lush contacted me and offered me a refund for all 3 damaged items with free next day delivery!
I received my parcel at the promised time the following day.
”
- Anonymous
“
Anyhow, I asked them for a refund/exchange since I did not want to use it anymore on my skin and the product was within warranty.
”
- Anonymous
