Monsoon Accessorize Reviews

“ Monsoon didn't refund on a return. ”

“ Evri have had my item for 7 days, sending me messages for the last 3 days that it is arriving on that day! MONSOON WILL NOT REFUND ME telling me that I need to return the item for a refund - not seeming to understand that I am unlikely to ever receive it. ”

“ Been Trying to get a refund with end of May!! Yes, you read right! I have sent the dress back to them which I brought at Gatwick accessorize. ”

“ Still waiting for a refund. No reply to emails, just automated reply. No one answers the phone, just kept on hold. Absolutely appalling customer service. Do not order online is my advice. I want my money back ASAP ”

“ Contacted customer service to get a full refund. ”

“ I've returned dress 6 weeks ago and still waiting for a refund. ”

“ Still waiting for a refund from Monsoon for items returned 14th Dec. I hve the postal receipt as proof of return. Very slow to return emails, not great customer service, no contact number to call. Not very good so far… ”

“ The store manager at St Paul’s (Vicky) refused to process the refund because it didn’t have a tag on it. ”

“ I'm still waiting for a £39 refund, Monsoon was quick to take my money but when when it comes to refunding for an item that is worse quality than a cheaper high street store this is questionable. ”

“ Awful customer service, returned 2 items and they refused to refund one of them due to marks and a hair on the jacket. The jacket had been tried on for a minute. Absolutely ridiculous and very disappointed as had spent a large amount of money with them and only returned a couple of items. Will never purchase from them again. ”