Monsoon Accessorize Reviews

“ Very disappointed & disgusted with delivery service. Baby clothes ordered 25/11/22 & paid £4.95 for P&P. Nothing yet & last tracking update dated 02/12/22. My order has been stuck at the depot going nowhere yet Monsoon have taken my money via credit card. Will not use them again. ”

“ I emailed customer service within minutes of placing the order and not only did “Michael” refuse to change the delivery address (he basically told me the order would be sent back after 3 failed attempts - and all 3 attempts were guaranteed to fail as the first half of the address was missing) he also refused to let me speak to a supervisor. ”

“ Terrible terrible ‘customer service’ - don’t want to give it 1 star but it won’t let me not put one! Haven’t received my order 10 days after placing it. ”

“ This Company is everything that is wrong with customer service. ”

“ Still waiting for a refund. No reply to emails, just automated reply. No one answers the phone, just kept on hold. Absolutely appalling customer service. Do not order online is my advice. I want my money back ASAP ”

“ I have made 8 phone calls since 9am this morning it is now 1pm And I have given up tried chat didn’t work I need help with sending back my 2 purchases should have come together but now I have 2 parcels to send back Is there a monsoon customer service I am not trying it’s shocking Does anyone care ? ”

“ I am so disappointed with Monsoon UK. I love the clothing but ordering online has put me off ever doing this again. There is no customer service response, no answer to Whatsapps, no response to emails. I tried the Chat line, it doesn't exist. It's like Monsoon has become one big scam! Used to be a top brand. ”

“ Contacted customer service to get a full refund. ”

“ Emaild and called Customer Service multiple times- been told refund been issued, even have an email stating my money will be on my account in up to 5 working days(this been sent to me on the 22nd December 2021), called on 4th January-no one could help me with a refund, been told to call on 12th January, then spoken to someone from customer service on 13th January- been told your refund been issued yesterday (on the 12th January) but. ”

“ Trying to return an online purchase and they don’t recognise the order number to send a return label. Customer service email is not recognised nor is the telephone number given. Time is ticking and eventually the return date will pass and I will be left with an unwanted not up to standard so if anyone can help please do ”