“Went to change dates as mother has covid and couldn't travel in 3 days time, wouldn't allow me to change dates as they said they're stopping service from Cardiff to London because of lack of travellers (the buses are never empty on this journey and my mother travels there atleast 5/6 times a year) so I asked for refund as it out of my mother's control that megabus have stopped service and was told she couldn't have a refund. Really don't understand as she is entitled to a refund if the issue is with megabus services being unavailable. I'm using the service myself in the coming weeks, if I could change to national express, I would as they don't deserve our custom!”
“Never to take this bus service again. They'll take your money and not turn up. Then lie that they turned up. They'll refuse to rebook your ticked and be rude on top of that. Reap off. They sold me a peak time ticked and wanted me to take off-peak after an hour delay and finally didn't turn up. Service centre told me they can't refund because they only refunded on 120 minutes delay. Book magabus at your own loss.”
“This is the worst bus service ever in the UK. Avoid! Avoid! Avoid! They will take your money with condition of no refund. 1hour later no bus, calls upon calls they send a bus without their logo, some bus they hired from somewhere. We missed it because we didn’t realise it was mega bus. They refused to refund us and left us stranded in Manchester in the winter.”
“I have mobility issues, and every time myself and my partner ask to sit in the PRIORITY SEATS for the disabled, we are told that they are for other Megabus drivers, who are basically getting a free ride to their next destination.
Basically Megabus discriminate against those who are disabled or who have mobility issues.”
“It is the worst bus service I ever took. They were late for over 95 minutes when we decided we cannot miss the events we were going for and boarded a competing bus and paid again. Throughout the wait, Megabus could not be bothered to notify our, GF apologize for the delay. Reimburse the ticket? Forget about it. The company has a policy that is astonishing: no refund unless they are late for more than two hours or the service is cancelled. Can you imagine the impertinence of this company? How can they be in the customer business? Avoid at all costs!!”
“Left on time but arrived nearly half an hour later than scheduled
Non stop shouting the entire journey from Arabic driver and friends. Shouting and laughing so loudly kept everyone awake and even when fellow passengers complained continued the entire journey
No english just Somalian Arabic absolutely shouted from seat to seat
Very unpleasant journey”
“Absolutely shocking service. I land at gatwick airport at 1am and get through customs at 1:45. I then book a 20 pound megabus for 2:55am to avoid the extortionate cab prices back to london. I wait until 2:55am cold and absolutely shattered however the megabus doesn’t arrive. I wait until 3:30am checking with stewards I was in the right place and that I wasn’t mistaken. I have now reached a point where I am so tired and concerned this bus isn’t turning up whilst also calling their tracking number to see when this bus is arriving, but straight to voicemail saying service unavailable at this time.
So I concede and get a 60 quid uber home on top of the 20 pounds I’ve just spent for the megabus. Clearly expecting a refund the next day I report my incident with customer care demanding a refund and they say they can confirm with me this bus did arrive an hour late and we won’t be able to refund you because the delay wasn’t more than 120 minutes!!!! 2 hours!!! In the middle of the night at 3am?!?! Absolutely awful service. Cannot refund me 20 pounds because they expected me to keep waiting for a 119 minutes until I can receive a refund according to their terms and conditions. I urge you not to use this bus service and look elsewhere.
This company has to alter their protocol for refunds so that it doesn’t apply to all time periods specifically in the middle of the night as it is highly unreasonable to be expected to be waiting at a designated stop for 2 hours after the due time to expect a refund if you don’t get on their bus. Genuinely baffled.”
