“Waited 1 hour on the phone for somebody to answer and got cut off. When called again waited another 1 hour only to be told to hang up and ring again. Did not speak proper english. Terrible to understand and was not willing to help. Now again on the phone still no answer.”
“I am a customer, today I used western union to make a simple transaction, it was declined by your system, even though I was asked to authenticate it with through my app, which I did, using my fingerprint.
Then I receive a text from the bank asking me if the transaction was made by me, I replied with a Y as in yes Iade the transaction.
Then I tried again a couple of times and the transactions were declined again.
Then I phoned the fraud team, explained to them what had happened, went through yet more security questions and the person told me that he will have the block removed and that I should try again in 10 minutes.
I tried over 10 minutes after, but it was declined again, so I left it a bit longer and tried again, declined again.
Then I went to live chat and explained and the person told me that the block had not been completely removed and that I had to phone the fraud number yet again.
I told her that I wanted to make a complaint, I've been on the phone trying to resolve this issue for over 1 hour and 30 minutes, I have never encountered such complete stupidity with a banking team, your service is shocking and it's causing me huge stress and anxiety, that I don't deserve.
I then phoned the fraud section again, they told me they have removed the block to try again and the transaction is being blocked again.
It won't even let me send it via bank transfer either.
These people are moron*!”
“Very rude male male Fraud department staff. Talked to me like I was a fraudster, cut off twice , because I could not quickly remember the amount of my last transaction . I said I think it Was £180 , but it was actually correct . It took me 2 hours to sort out a discrepancy , that Virgin actually informed me about .”
“Losing a staggering $544,777. Initially, the experience was incredibly distressing as I felt hopeless and overwhelmed. However, I decided to take action and filed a complaint with TheresachinRecovery Inc I was pleasantly surprised by how quickly they responded to my concerns.
In less than 96hours, the dedicated team at TheresachinRecovery Inc worked tirelessly to investigate my case and helped recover my lost funds. Their professionalism, expertise, and commitment to customer service made a world of difference during this difficult time. I genuinely appreciate the support and guidance they provided throughout the entire process. Here is their details incase you're having related issues Email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m
Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 ”
“Disappointing to have to give one star….VM doesn’t deserve even that. Blocked my account multiple times without ever telling me, so frustrating and embarrassing. Tonight, VM has refused a switch to another bank for the second time….no reason given. Loathe VM profoundly. Stay away!”
“Impossible to open up an account with them through the app. It takes you to email, then when you reload the app you need to ‘sign up’ or ‘sign in’ again.”
“Banking app &. Internet banking banking down been nearly a week now. "Sorry for inconvenience , we're doing maintenance," Not good enough time to change bank.”
“If anyone like myself is Disabled looking to go
To a bank for support Avoid virgin money
Since taken over Clydesdale bank I have been placed at disadvantage with this bank with no
Support . .
Shame on you virgin money placing disabled person at disadvantage when applying credit
My credit score is 888 good score
This bank should be reported how customer
Disabilities are placed at disadvantage when
Applying credit Equally Act 2010 direct discrimination customers disabilities.
Excuse decline credit was credit score
I have Evidence credit score 888
If I was to score virgin money no stars I would
Will be leaving this bank after 37 years
No support disabled people”
“I was attracted to a Virgin money current account switch after watching The Martin Lewis Money Show during which made me aware of a incentive Virgin Money was offering if I switched to them. The incentive advertised was 15 bottles of wine. I searched for this offer on the internet and made a application from the links I followed. My application was approved and I switched to their account. After approx 4 weeks I chased them up because I had not received the wine and the reply was that they were checking that I met the criteria for the offer but as soon as this was confirmed I would receive a voucher which I could redeem for the incentive offer. After another few weeks I chased them up again and was informed that the account I was set up for did not qualify for the offer as they had given me a different current account. This was not made clear to me although they said it was in terms and conditions. I raised a formal complaint which was unsuccessful They did offer me £25 compensation because the agent sent me a standard reply which was mid lead me into believing that I would receive the wine incentive. I have now started to remove my funds from this account and moving my direct debits etc to a different bank”
“Many Virgin Money customers, including myself, have been very badly treated by Virgin Money during the current world crisis. They have pulled the plug on thousands of loyal customers and closed down credit card accounts without any notice.”
“This is the worst bank in the uk I open a account on the 16-01-2020 then on the 19-01-2020 I get a email saying my bank accounts has been put on hold with out a reason they asked me to upload my ID through the link sent by ba.Direct I have been doing this from 19-01-2020 till 24-01-2020 then the retail sales team called me up to find if I have loaded my ID on the link I said yes they said ok we still don’t have it can you reply to the email from ba.direct and send my ID that way and I did then I get a email that I can’t send my ID that way and it will not be load to my account and I have to use the link if the staff members had a Half a brain they would let the department know what’s going on but it looks like they are to lazy to do this”
“This is the worst bank in the uk I open a account on the 16-01-2020 then on the 19-01-2020 I get a email saying my bank accounts has been put on hold with out a reason they asked me to upload my ID through the link sent by ba.Direct I have been doing this from 19-01-2020 till 24-01-2020 then the retail sales team called me up to find if I have loaded my ID on the link I said yes they said ok we still don’t have it can you reply to the email from ba.direct and send my ID that way and I did then I get a email that I can’t send my ID that way and it will not be load to my account and I have to use the link if the staff members had a Half a brain they would let the department know what’s going on but it looks like they are to lazy to do this”
