Uk.WeBuy (CeX) Reviews

"I didn\u2019t imagine I\u2019d find such a dependable team their guidance helped me turn a tough situation around."

"I bought a \u00a3485 voucher from CeX and they failed to send it to me. I spent 14 days going back and forth with customer support, getting copy-and-paste replies, being blamed for their own internal system error, and receiving unusable documents instead of an actual voucher.\r\n\r\nI eventually went to a CeX store to try to sort it out. The staff kept saying \u201cI don\u2019t know\u201d and had no idea what to do. Then, when I mentioned that my lawyer had already drafted a Letter Before Action and would be sending it that day, the issue was magically resolved within a minute.\r\n\r\nThis was the worst customer experience I\u2019ve ever had. I dealt with customer support associate Evalina, who was unhelpful and dismissive throughout.\r\n\r\nWhat could improve:\r\nCeX needs to train their staff properly, fix their internal systems, and stop forcing customers to threaten legal action just to get a basic issue resolved."

"I bought a \u00a3485 voucher from CeX and they failed to send it to me. I spent 14 days going back and forth with customer support, getting copy-and-paste replies, being blamed for their own internal system error, and receiving unusable documents instead of an actual voucher.\r\n\r\nI eventually went to a CeX store to try to sort it out. The staff kept saying \u201cI don\u2019t know\u201d and had no idea what to do. Then, when I mentioned that my lawyer had already drafted a Letter Before Action and would be sending it that day, the issue was magically resolved within a minute.\r\n\r\nThis was the worst customer experience I\u2019ve ever had. I dealt with customer support associate Evalina, who was unhelpful and dismissive throughout.\r\n\r\nWhat could improve:\r\nCeX needs to train their staff properly, fix their internal systems, and stop forcing customers to threaten legal action just to get a basic issue resolved."

"Thanks to lindacarol9431 - @ gmail . com, I got my money back"

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