UKinsuranceNET Reviews

Name: UKinsuranceNET
Rating: 4.72

4.7 Rating 3,905 Reviews

97 %

of reviewers recommend UKinsuranceNET

Company Reviews

Questions

Metrics

4.7

Based on 3,905 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01325346384

Email:

matthew.hall@ukinsurancenet.com

Location:

13, Falcon Court, Stockton-on-Tees
TS18 3TU

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UKinsuranceNET 1 star review on 10th March 2025

Hellen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful person on phone, explained everything, was patient and not pushy.”

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Posted 7 years ago

“Excellent customer service and professional courtesy”

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Posted 7 years ago

“An excellent team that satisfy all my insurance needs as a landlord with little stress and at good prices”

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Posted 7 years ago

“Really helpful and efficient staff. Plus they are still offering me the keenest price. Thank you.”

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Posted 7 years ago

“Did not especially ....its insurance and the premium went up. Necessary evil!”

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Posted 7 years ago

Dear Anonymous, We are extremely disappointed and at a complete loss to understand exactly what it is you are trying to say in the vague comments made in your online review above, including the decision to only award us 3 stars for customer service. Having personally reviewed the case notes then the facts are as follows. In November 2017 you made a claim for damage to the underground services supplying the property, (a risk which incidentally is not always covered under some policies) and even though the claim was dealt with and settled in little under 8 weeks for a sum of £3,600, YES, £3,600, you are now "if I am understanding your comment above correctly" describing insurance as a "Necessary evil! and you are not happy that your renewal premium which was due in March 2018 had increased by £70.00. Needless to say and given the above then we are are all a little confused at the way in which you have responded especially when the property insurance in place has delivered. Steve Bradley MD

Posted 7 years ago

“The renewal process was simple and straightforward.”

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Posted 7 years ago

“Always reply to queries promptly.”

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Posted 7 years ago

“You keep the price low and the paper work was sent on time.”

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Posted 7 years ago

“Its good, however a little confusing. I received one email asking me to renew, with a note at the bottom saying if you pay by direct debit you do not need to do anything. But then I received the more emails over the week and just as I was about to call I received this email saying thank you for your purchase.”

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Posted 7 years ago

Hi Miss Hickman, I was very sorry to hear you found the process of renewing your policy a little confusing. As you say renewing is usually automatic (unless you inform us otherwise) and despite this being the case I can appreciate some confusion creeping in after we have sent you the initial invite 30 days before the renewal is actually due. The follow up e mail you refer to is sent 10 days prior to the renewal date and this is to double check that you “The Customer” are happy to go ahead and renew your policy. However, we take on board what you have said and we will review the documentation to see if this can be made clearer. I would like to thank you for renewing your policy with us and for another year, and we look forward to a continued relationship. We take great pride in customers renewing their policies and it may surprise you to know that over 90% of customers renew their policy. In conclusion, may I thank you for your business. Steve Bradley Managing Director

Posted 7 years ago

“Easy to renew no fuss”

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Posted 7 years ago

“Hi I am very happy with UK insurance Net very easy to approach and customer services us very good strongly recommend them to everyone”

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Posted 7 years ago

“Always informative and answer queries well.”

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Posted 7 years ago

“I have found UKinsuranceNet easy to deal with. They have sent reminders at appropriate times , and answered the phone quickly when I needed to speak to a real person! The person I spoke to was polite and dealt with my inquiry.”

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Posted 7 years ago

“Comprehensive information and assistance”

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Posted 7 years ago

“We have 5 rental properties with UKinsuranceNET which we have kept with them since they were purchased. We have always found UKinsuranceNET advisers extremely helpful whenever we have had a claim and at the renewal time. We are in the process of purchasing a sixth property and will certainly use UKinsuranceNET.”

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Posted 7 years ago

“I received a recommendation to use your company and on doing so received an excellent policy within my budget but with the cover I required”

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Posted 7 years ago

“You have kept the price low and your team is very helpful.”

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Posted 7 years ago

“I am quite happy with the service they provide , very attentive .”

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Posted 7 years ago

“very competitive prices”

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Posted 7 years ago

“I have found UKinsuranceNET to be helpful in looking after my interests.”

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Posted 7 years ago

UKinsuranceNET is rated 4.7 based on 3,905 reviews