UK Planet Tools Reviews

“ Items never arrived and was returned to sender before I could do anything, and only received half of a refund via PayPal as company was unresponsive. Terrible ”

“ Returned my item over a week ago, still waiting on my refund, they have never acknowledged they have received it. It was received back on Thursday August 11th @ 13.55 ”

“ Tool came with broken parts I wasn’t happy with refund offered by UK Planet Tools ”

“ 1st item I recieved was faulty and the customer service was excellent in regards to information about returns procedure and I recieved an emailed returns label very quickly , however it wasn't the same story when it came to actually being sent a replacement item , I recieved a notification from DPD that my item had been recieved by planet tools but I heard nothing for 2 weeks from them, I finally had enough waiting and rang them and they sorted a replacement eith apologies but I feel its now policy with online tool companies to delay replacement or refunds until the customer rings , I had a similar experience recently when I returned a faulty battery and had to ring after 3 weeks to be told that by a huge coincidence my refund was being processed that very same day ”

“ The battery itself is fine, however, the delivery was a shambles. It was shipped from Milton Keynes, past the drop-off in Leeds and delivered to Durham. Then I received a message saying there was a problem with the order. Support asked if I wanted a refund or would I be happy to have it reordered. They resolved it I suppose but I could have done without the emails and phone calls chasing up my order. ”

“ When contacting customer services they told me they would recall the delivery and get another sent out for next day delivery and they would refund my delivery cost. ”