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Ulta Beauty Reviews

2.4 Rating 252 Reviews
B-
Happiness Grade
B-

Customer Service - Average

68.22%
Industry Average
I have not had issue with service, it has been their scheduling and payment systems that had had inconsistencies since I began using their services 4 years ago.
posted 4 days ago - Anonymous
Just got back from a visit to the Dayton Mall store and was very fortunate to have Courtney help me. She is a superb make up artist with good customer service skills. Got the makeover I needed.
posted 3 weeks ago - Anonymous
On 5/18/2025 my service was very excellent from Candace Ulta on Roosevelt Blvd. The whole staff from Manager to cashier was so excellent
posted 4 weeks ago - Anonymous
During my visit to the Ulta Beauty store on Wendover in Greensboro, North Carolina, I had the pleasure of working with Niya. Her exceptional customer service and dedication to ensuring the perfect foundation match were truly remarkable.
posted 2 months ago - Kimberly
Lisa was soooo AMAZING at the Cypress Location! Lisa took her time to help my niece get her new beauty tool belt line of make up and guidance coaching her how to apply her new products. Plz acknowledge Lisa what great customer service she provides educating us with a pure heart making my niece feel so beautiful and confident.
posted 2 months ago - Tara Brown
I just visited Alta on Military drive in San Antonio Texas started , with no greeting I noticed two women came in behind me greeted oh yeah I'm African-American everybody came in and got a greet and did you need some help except for me a young lady by the name of Catherine came to my aide as I was about to exit because I felt slighted thank you so much Catherine for your assistance and your kind words they meant a lot thank you for the excellent customer service
posted 3 months ago - Anonymous
I want to give Skhai her flowers she helped me get my order with her friendly kind customer service your attitude and friendly customer service will take you along way I love to see people smile that’s why I love doing DoorDash keep up the great work Skhai
posted 3 months ago - J1
I went into the Ulta in Fashion District in Philadelphia on Sunday 2/2 when I say customer service was so awesome from Security on up to Manager and staff.
posted 4 months ago - Anonymous
They have great product and good customer service striving to improve their store and educate their store employees.
posted 5 months ago - Anonymous
Karen, at the Greenville, SC Woodruff Rd location performed an amazing Benefit brow wax service for me this morning. My brows look fantastic ! She was very engaging & professional. I would highly recommend her !!
posted 7 months ago - Mary Lewis Friesell