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Ulta Beauty Reviews

2.8 Rating 420 Reviews
B
Happiness Grade
B

Customer Service - Good

75.34%
Industry Average
I Love shopping at Ulta. I have been shopping there and buying all products for many years. They have high end and drug store products, you can’t beat that all in one spot. Needless to say they have salon services available. I always recommend Ulta great customer service appearance of store and sales!!
posted 3 weeks ago - Nancy T.
I buy products every once in a while and usually enjoy them . And the store always has great service and sometimes good deals . Looking to start my new makeup journey !
posted 3 weeks ago - Em
I find high end and drugstore brands in one same place and love that and the customer service is great they always come up to me assisting me with anything help i need.
posted 3 weeks ago - Emma
Great job with customer service
posted 3 weeks ago - Marie
I went to the town center location today and a nice friendly, very patient and caring employee by the name of Andrew helped me. He was so knowledgeable about skin care all the way to make up. So many other customers needed assistance and he was able to multi task and help us all. I'm so pleased with the service i received and if your ever in the area stop by and ask for the famous Andrew.
posted 2 months ago - Toya
I wanted to share my experience with Ulta’s phone customer service.
posted 2 months ago - Anonymous
We visited Ulta Beauty on September 10th 2025. Both Amber and Nyree exceeded our expectations when it came to customer service. They were friendly polite and went above and beyond to get what was needed. I highly suggest using their advisement and service in the Rockaway NJ, Store. And we absolutely loved the products that were recommended!
posted 3 months ago - Anonymous
I’m not a makeup girly but I’ve been seeing skin tint go viral online and I was like I don’t wanna buy something idk abt so I was like let me walk in here and ask and she was like yess grllll I got u she brought me to a chair and the first choice of skin tint was chefs kiss oh my gosh !!! She even tried other ones but it did not beat her first pick and her customer service and her being so personable making sure I loved everything and helping me explaining products to me and everything like phew I cld go on but my grlll deserves a raise okkkkkkk!!!! .
posted 3 months ago - Kaila
I wanna say thank you for the great service and help as a 70 year old woman wanting to shop 200 dollars perfume no one wanted to help until I got to the online pick up and I met daisy Marquez from Ulta winrock Albuquerque nm she helped me do it online for her some who lives in El Paso. She went out of her way to help a blessing.
posted 3 months ago - Anonymous
She provided excellent customer service.
posted 3 months ago - Carmela Dabney