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Ulta Beauty Reviews

2.7 Rating 304 Reviews
B-
Happiness Grade
B-

Customer Service - Average

69.57%
Industry Average
I usually dislike going into Ulta. Most of the employees are not so friendly, but today I hit the jackpot! I was blown away by Nicole's customer service! She was so nice, I felt like I've known her my whole life! What a great experience! Panama City Beach FL locate!
posted 5 days ago - Britta Mattox
Areta! GREAT! Sales Associate. (Store 461) Went from returning a product to purchasing what I really needed and more. Areta exemplifies what customer service has lost. She was professional and knowledgeable. Left with a smile!
posted 1 week ago - Anonymous
I cant speak highly enough of Dalacey Minor at Ulta store 1308 in Alpharetta. She was so helpful. She did everything with a smile. I love the lipsticks I purchased. Please recognize her for her great customer service and really representing the Ulta Brand so well. She's awesome!
posted 1 week ago - Angela
When I had a product malfunction issue, Brittney cheerfully refunded me for the product & treated me with first class service.
posted 3 weeks ago - Sara
Amazing costumer service 💗💗
posted 3 weeks ago - emely
Great Customer Service every time I enter the Seekonk store . Everyone has a positive attitude and always willing to help when I have a question about product.
posted 3 weeks ago - Anonymous
I have not had issue with service, it has been their scheduling and payment systems that had had inconsistencies since I began using their services 4 years ago.
posted 1 month ago - Anonymous
Just got back from a visit to the Dayton Mall store and was very fortunate to have Courtney help me. She is a superb make up artist with good customer service skills. Got the makeover I needed.
posted 2 months ago - Anonymous
On 5/18/2025 my service was very excellent from Candace Ulta on Roosevelt Blvd. The whole staff from Manager to cashier was so excellent
posted 2 months ago - Anonymous
During my visit to the Ulta Beauty store on Wendover in Greensboro, North Carolina, I had the pleasure of working with Niya. Her exceptional customer service and dedication to ensuring the perfect foundation match were truly remarkable.
posted 3 months ago - Kimberly