“I ordered Charisma white blinds with white tape which on the website show white slats and tape. But on opening the package they clearly are cheap white tape with an off white slats. I called their customer service and you have to leave a message and they never call back. So I emailed only to be asked minor questions about the blinds and refused a refund. Buyer Beware”
Hi John,
Thank you for taking the time to provide your review. I am sorry to hear of your disappointment. Unfortunately, as the colour is that of which you have ordered we cannit offer a refund under the terms and conditions pertained on the website.
We offer a free sample service for this reason to ensure customer can see a true representation of the colours selected before making a purchase to try and eliminate buyers remorse.
I am sorry to see that you did not utilise this service as made to measure products are non refundable in these circumstances.
Kind regards,
Laura.
Unbeatable Blinds.
“If I could have put zero stars, that would be more truthful, but as it stands 1 will have to suffice.
After looking around for a reasonably priced made to measure service, settled on this company, with my intention of making a sample order, with a bulk order to follow. I am so glad I did that! Having put my measurements into their website, I figured that once paid would not need to give it any more thought until the product arrived. That was a big mistake, as even though I put the correct measurements in, their site had reversed my measurements...or they did, because the blind I received was cut the wrong way around!!
Looking at the invoice, that was incorrect too, so I assume whoever took the order was incredibly stupid and couldn't take simple measurements.
Having paid through PayPal, I thought I was safe, but unfortunately, there is no Buyer Protection with Unbeatable Blinds, as I found out after losing my appeal for a refund, due to their incompetence.
Amusingly, I was told that I could have "A 20% discount off my next order, as a sign of goodwill." - Really??!! They couldn't even be trusted to get the first order right, so why would I be stupid enough to place a second order with them!
So, avoid this company like the plague, because they cannot be trusted and their lead times are rubbish. You have been warned!”
