“I found Underfloor trade store very competitive both price wise and quality. The sales team were both efficient and helpful. The service was rapid (next day delivery).
I will definitely be using this service again.”
“Was wanting the pipe to put into floor screed. It was so late on delivery I had to cancel concrete. Then when the driver did arrive, he crashed his van into a neighbours tree then went to the wrong house!”
“I had damaged an underfloor heating pipe and needed a straight connector to repair the damage. My order clearly stated '16mm repair kit'. What arrived was different - 2 manifold connectors and a straight connector with a different thread. I called Underfloor Trade the next morning to explain the issue and get them to send a replacement. I emphasised urgency as I had a damaged ceiling and was literally having to collect drips in a bucket!. A lady took the call and said she'd get someone to call me back. Nobody called and I ended up having to get one from another company with express delivery to sort the problem. Not a great performance.”
“Came on time and as described. But packed on a pallet which was a surprise for 3 aluminium spreader plates! Perhaps the only way of protecting them from the dreaded delivery drivers but seemed a bit over the top.”
Dear Mr Fisher,
Thank you for your kind feedback, this is very much appreciated.
I have passed your feedback onto our warehouse team with regards to your 3 spreader plates being delivered on a pallet, and they will be looking into other packaging methods.
Thanks again
UFTS Customer Service
“Thanks for the products. They arrived quicker than expected.......Great Service!!
The price was also very competitive.
I'll definitely be back again for my next project.”
