Union-mart-uk Reviews

4.9 Rating 942 Reviews
F
Happiness Grade
F

Customer Service - Bad

0.00%
Industry Average
Hey everyone, my name is Ludovic Eagle and I buy on ebay a winch cost me £399 and this stupid company sends me the wrong winch… I contact and I explained… and range for collection… twice send me back same winch… how nice playing… the worst’s ever happened with me… for 5 weeks I a on costumer service and I have not received my money back… please costumer be careful….
posted 1 year ago - Eagle
so ive got to lumber around an 90KG generator and pay £117 to send it to them after paying £500 to buy the heap of rubbish, It should be lasting 6 years really or at least 3, valves should last 2 to 3 years, NOT 1 hour, Union mart, you are an absolute joke, terrible customer service, complete robbery to say the least, I have read others have been sent refurbished ones that you sell as new, you should be stopped, its not fair play this.
posted 2 years ago - Anonymous
Customer service non existent! Pressure washer broke within the 2 years warranty.
posted 2 years ago - Anonymous
Terrible customer service and your guarantees mean nothing if your pressure washer breaks down after using it twice you have to pay to send a thing that heavy back yourself and then if you do repair it it comes back and then it breaks down again and then you would have to pay again absolutely big joke
posted 2 years ago - Wayne
What went wrong, too long to explain, in a nutshell the worst customer service experience in my 64 years! Avoid this company like the plague!!!
posted 2 years ago - Anonymous
Terrible customer service, commit to refunds in writing then back track, terrible generator, used twice and broke, returned at our cost, "fixed" and sent back and was worse post repair than it was before we sent it back, how does a brand new machine have fault but more how does a repaired item leave their workshop dangerously faulty??? Insisting on repairing again even though I've made it so clear I want a refund, which they completely ignore and carry on.
posted 2 years ago - Jennie Smith
on this advice I purchased the welder, which arrived, with your usual very fast service, today.
posted 3 years ago - Roy Osborne
Ordered a pressure washer. Did not arrive. Poor customer service. One week on and no refund.
posted 3 years ago - Frank Clarke
The customer service of this firm is diabolical.
posted 4 years ago - Anonymous
Received a broken generator (to heavy for the delivery man ) . After sales service was pathetic they have got your money and don't give a toss. The product may be ok but union mart are a shoddy lying company it took over a week to get my money back will never use or recommend this company...
posted 4 years ago - Ray nolan