“
I contacted customer service, and was told I needed to return all the incorrect items before I could get a refund, and that they would not be shipping out my original order.
”
posted 3 months ago
- Amber
“
Both bags have been received by their warehouse, yet only one refunded.
”
posted 1 year ago
- SC
“
990?
Inspite of providing all the necessary proofs if you are unable to process the refund or send the missing item it's an extremely poor customer service that you're providing.
”
posted 1 year ago
- Anonymous
“
They sided with me and refund the full transaction.
”
posted 1 year ago
- Anonymous
“
When the products reached the warehouse, one of the items from the returns was found missing and UNIQLO didnt offer refund for that item claiming that the products returned were partial and that they cannot offer any resolution.
”
posted 1 year ago
- Sa
“
Awful exchange/refund policy by UNIQLO and unfriendly service from the staffs.
”
posted 1 year ago
- Anonymous
“
I contacted them and they told me that they’ll stop the shipment, but it was still delivered… in order for me to get a refund, I have to pay extra to ship it back.
”
posted 3 years ago
- Anonymous
“
UNIQLO does not deserve any stars!
I will NEVER order online with UNIQLO AGAIN.
The online refund/exchange policy is ABSOLUTELY DREADFUL!
I exchanged one item in store for a different item of a much greater cost. Despite purchasing this in store, UNIQLO has marked my receipt:
'Exchange only, online order'.
BE WARNED!
”
posted 3 years ago
- Anonymous
“
Rather than allow an exchange, I am required to return the item, incurring return shipping costs and expending weeks more for a refund or exchange.
”
posted 4 years ago
- Don Ichino
“
Terrible returns policy and terrible customer service team giving out incorrect information, stating that because I requested a refund rather than stating exactly that I 'wished to cancel the contract" they would not refund me. Wow.
”
posted 4 years ago
- Anonymous
