UNIQLO Reviews

“ So I carried a box all the way to their store for absolutely nothing, and now had to carry it back home and will now have to find a FedEx location (another special circle of hell), because their own stores do not honor their own returns. ”

“ SHOCKING customer unfriendly returns policy. ”

“ Quality of garments is excellent but customer service is rubbish. The woman I spoke to on the phone treated me with contempt, did not listen and interrupted. Returns - fiendishly difficult and complicated. I certainly will not be using their online ordering again. ”

“ Common technology allows businesses to process returns with only the receipt to original form of payment. ”

“ Terrible returns policy and terrible customer service team giving out incorrect information, stating that because I requested a refund rather than stating exactly that I 'wished to cancel the contract" they would not refund me. Wow. ”

“ Loyal customer for years but encountered it’s terrible new returns policy where basically you have to pay to try online only items, even though it was click and collect - well you might have made some money by making me exchange this time but I won’t be using your shop again in a hurry ”

“ They basically do not offer returns, not even credits, you can only exchange the item you want to return for others which are same price or higher, which means once you spend $$$ you will not be able get your money back, and you even may spend more and randomly get some things else you may not want. ”

“ returned 5 items was only refunded for 2 have tried to contact by email five times on the Uniglo site and by telephone. seven times waiting over 30 minutes each time before giving up. Will not deal with them again and would suggest that if you are going to purchase an item, make sure you are going to keep it because their returns methods are rubbish. Please see Trust pilot which are nearly all one star reviews. ”

“ In order to resolve this without any further delay, we have attached a free returns label for you to return the three items to our warehouse. ”

“ Note: Most retailers do returns / exchanges with just the receipt. ”