"I was devastated after losing my investment to this scam broker"

"I returned the coat on 27 November 2023 to Unique21. According to my records, and tracking the coat was received by the company unique21. However, as of today, 19 December 2023, I have not received the expected refund.\r\nI have documentation confirming the successful delivery of the returned item. Regrettably, my attempts to seek resolution through the customer service have been unsuccessful, as my messages have gone unanswered. \r\nBe careful buying from this company is not guaranteed of receiving a refund"