“Terrible customer service.
Over long wait on original delivery
Extremely slow to respond to emails.
Lie and mislead their customers.
After being assured I could exchange item for correct size and paying the inflated postage - from.$2.50 AUD to $13.60 AUD, UT refused to send me the item!
They then said they would refund the postage if I sent receipts - 3 days later I get an email saying they won't refund my money unless I give them.access to a different pay account! What a scam!!”
“I placed an order early January received an email to say it had been sent 9th Jan,I am still waiting for my order and emailed Universal and they sent a link for tracking but when I click on the link my Nortons secrurity blocks it and says Dangerous Web Page Blocked so I sent Universal SEVERAL emails to tell them as I also have another order been sent but Universal will not answer my emails.I will have to contact my bank to ask what I can do about this”
“Rubbish, sent, eventually, a damaged product then when asked for a replacement (the returns service didn't work so I spoke to them directly) they gave a PARTIAL refund (no refund on postage despite it being a faulty product so their responsibility) so I had to ring them again to find out they had no idea about the note (on the invoice enclosed) asking for a replacement as previously discussed.i eventually got a full refund but as a student needing work trousers I can't afford for a company to keep messing up like that while I have nothing for in the workshop. I doubt I will use them again and if I do I will call and make my position on the whole situation clear before placing an order, went to another retailer instead”
“Fantastic service, great product range and value for money. Postage was quick and reasonably priced for the items ordered. would definitely use again and recommend.”
