“Good luck getting a refund.
So far I've emailed several times. They said I had been refunded January 9th. Never showed up. Now say that my refund is January 24th.
The quality of the items I returned were cheap and tacky.”
“They stated online I could return any item bought, but they used Rebound. I paid extra to return the item via rebound on October 29, 2021. It's now January 13 and no refund, although Rebound shows the item has been processed by hub on 11/17/2021. There is no way to contact Rebound or the company.”
“Ordered Regatta jacket on 28th October and still waiting on delivery. Says it departed for country of destination on 4th November but doesn’t appear to have arrived yet! Their website says 7 to 10 days for non UK deliveries and I’m now on day 18. I won’t be ordering from this website again.”
“DO NOT BUY FROM THIS WEBSITE. They have stolen my money! I paid for items that were never received and yet they haven’t given me my money back. Weeks of wasting my time communicating with their customer service and problem not resolved! A waste of time and money!”
“I ordered two T shirts from this website it's almost one month but I have not received it and they dont reply mt email too, really disappointed, dont waste your time and money.”
“TERRIBLE SERVICE & CUSTOMER CARE. I placed an order with AtlasforMen for 2 long sleeve shirts before christmas, I didn't know & there was detail on the Atlas website that some products are from an outside company. (Universal Textiles). When one of the shirts arrived (from Universal) it was short sleeve & the size was massive. I sent an Email to universal asking for a refund or return postage paid label & was asked to send photos ??? which I did along with a request for a reply paid sticker to send it back. They agreed to replace the shirt if I sent it back to which I replied why should I have to pay to send it back when it was Universals fault the order was wrong. The shirt WAS ordered by Atlas in the right size & sleeve length, Long story SHORT don't buy anything from this company as the customer service is absolutely atrocious, non existent & as of Jan 5th I am still waiting for a reply to my last Email.”
“Terrible customer service.
Over long wait on original delivery
Extremely slow to respond to emails.
Lie and mislead their customers.
After being assured I could exchange item for correct size and paying the inflated postage - from.$2.50 AUD to $13.60 AUD, UT refused to send me the item!
They then said they would refund the postage if I sent receipts - 3 days later I get an email saying they won't refund my money unless I give them.access to a different pay account! What a scam!!”
“Rubbish, sent, eventually, a damaged product then when asked for a replacement (the returns service didn't work so I spoke to them directly) they gave a PARTIAL refund (no refund on postage despite it being a faulty product so their responsibility) so I had to ring them again to find out they had no idea about the note (on the invoice enclosed) asking for a replacement as previously discussed.i eventually got a full refund but as a student needing work trousers I can't afford for a company to keep messing up like that while I have nothing for in the workshop. I doubt I will use them again and if I do I will call and make my position on the whole situation clear before placing an order, went to another retailer instead”
