UPS Reviews

“ (Customs papers for Northern Ireland from England??) If you cant deliver a service as promised, don't offer and charge people money for it! I contacted UPS for a refund of the postage charge and was advised that the money back guarantee no longer exists. ”

“ USELESS, Going to court to get a refund because they refuse Paid for a 4 day delivery. ”

“ UK to Italy parcel went nowhere in 3 weeks! Paid for parcel UK to Italy. UPS held the parcel at Heathrow for over 3 weeks, then sent it back to my home address!!. Tried to email them, the log in on the web site doesnt work. I called them, 30 mins taken to do nothing but call me back. Call back never happened. I have had to refund my customer and I have lost £12 to UPS. ”

“ - Do you want to pay exorbitant fees but get your parcel delivered with long delay? - Do you want to pay & request home delivery but not receive the service due to courier's incompetency, forcing effectively a sick person to go and retrieve the parcel from UPS? - Do you want to ask for a partial refund for all the above but have incompetent Customer Services delaying responding & eventually deflecting answering to the substance of the issue - Do you want Complaints Department to refuse your refund because since March they decided to stop giving refunds due to Covid , whilst at the same time they continue to charge you extra for quick delivery which they cannot provide due to Covid? Then choose UPS ”

“ What a farce, my parcel was stuck in the local distribution center for days as we hadn't stuck a export label on it, never having done this we didn't know how to do it eventually we called and asked for the parcel back but were told we couldn't pick it up direct when we asked as it would be on a container by now, as the distribution centre was only 3 miles down the road we took a chance and went in and asked, a very nice man went out the back and found it straight away we then went straight to royal mail which was cheaper and it arrived in the USA in 5 days, fantastic. The only problem is UPS took our money and we have been unable to get a refund even though we have called numerous times I think we will have to write this one off, please do not use this company EVER!!!! ”

“ It was meant to have been delivered last week but the buyer has still not recieved it so I have had to now refund him his money back. ”

“ The store I purchased from will now have to deal with them and they can refund my order and my import duty costs. ”

“ Guess what? It charged me TWICE for something I wasn't getting! I've called their "customer service" 3 TIMES and they always use this same excuse, "Your money will be automatically refunded in 10 days". ”

“ I think they have stolen my parcel worth 3k im now going down root to get refund from my sender . ”

“ I've tried to send a parcel eventually it was a faulty and it wasn't mine the parcel been returned back to me and I don't have a refund. ”