UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,614 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

Write Your review

Tell us how UPS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had 3 packages all three were scan but one did not arrive. UPS coustmer service told me the driver forgot to put the third package on the truck. Seems UPS needs to train their employees better.”

Helpful Report

Posted 3 days ago

“One of the worst delivery/customer-service experiences I have had. On Friday 2 October I called UPS specifically to establish whether my parcel was actually going to arrive that day. The representative told me it would definitely be delivered by “end of day.” Because I needed certainty, I repeatedly clarified this with her. I asked whether she meant TODAY, Friday 2 October. Yes. I asked what “end of day” meant. She said 9 pm. I asked again whether she was confirming that my parcel would definitely arrive by 9 pm that evening. Yes. I confirmed this multiple times before ending the call. Approximately 20 minutes later I refreshed the UPS tracking page and the delivery date had changed to MONDAY. Delays happen. What is unacceptable is repeatedly and categorically assuring a customer that something WILL happen when apparently UPS cannot actually verify that information. I have spent an extraordinary amount of time trying simply to find out where my parcel is and when it will arrive. The tracking information and information given over the telephone have repeatedly contradicted each other. I have now made a formal complaint and asked UPS to review the recording of the telephone call. This experience has completely destroyed my confidence in UPS's customer service and delivery information.”

Helpful Report

Posted 5 days ago

“too much technical issues... not delivered on time …. only one thing they have to tell WE ARE REALLY SORRY...”

Helpful Report

Posted 1 week ago

“UPS, GO AWAY! WHAT A TERRIBLE COMPANY! THE DAMN PACKAGES NEVER ARRIVE BECAUSE OF THE DELIVERY DRIVERS. I HATE THIS COMPANY.”

Helpful Report

Posted 1 week ago

“Two times in a row I paid for overnight and package (1) never actually got shipped and I had to got pick it up where I shipped it from days later; package (2) arrived 3 days later. After contacting UPS and a 15 minutes conversation they said they cannot help and told me to go to the UPS Store I dropped off at. The store told me they could not help I have to contact UPS. Very poor customer service all around”

Helpful Report

Posted 1 week ago

“Still waiting for my package. 2 delivery attempted while I was at work which is so dumb! Why delivery on working day and not wait for doorbell answer? Ive given info to leave in blue bin as I have cctv, hopefully comes.”

Helpful Report

Posted 1 week ago

“Another day, another UPS failing!!! Friday 25/09/2026 - as a business we rely on UPS. Typically deliver AM and collect PM. NO COLLECTION (or delivery) on Friday. Unable to reach UPS at all... I'm going to have some very unhappy customers' on the 'phone today... welcome to Monday? THANK YOU UPS - NOT!!!”

Helpful Report

Posted 1 week ago

“Very bad service I paid the full cost for home delivery, waited 2 weeks, they wrote that the package would definitely come home, and in the end ——you pick it up yourself!”

Helpful Report

Posted 1 week ago

“UPS are NOT UPS anymore! ALL UK drivers are being made redundant and being replaced with OSP's - Outside Service Providers. If you have a plain white van, you are given a hand-me-down recycled attempt of a UPS uniform and given a route! These OSP's have no idea of service, timed deliveries or the difference between a collection and a delivery. AVOID UPS AT COSTS! They are now WORSE than EVRI...”

Helpful Report

Posted 1 week ago

“I paid for the fastest shipping possible through UPS. The truck has been in my neighborhood all day but my package wont be delivered till after 5pm. You would think they would deliver packages that costed a bunch to send first, but UPS does not do that. FedEx does tho!”

Helpful Report

Posted 1 week ago

“This is THE #1, most incompetent, uncaring delivery service EVER!! I'm now sitting home for the FIFTH consecutive day for an order that was scheduled to be delivered FIVE DAYS AGO! They claimed not to have my apartment number. I called TWICE a day for 5 straight days, and EVERY TIME they claimed to still not have the apartment number though I gave it to them repeatedly! Their website gave me an estimated delivery time every day, and within MINUTES, updated it to say they didn't have my address, though I AND the sender called twice a day to give it to them! This organization is emplyed by incompetent, apathetic people from top to bottom!!!”

Helpful Report

Posted 2 weeks ago

“They will not deliver to my front door no matter how many times I ask and they promise to. Their customer service is now fully AI. Even when they say it is a "live agent" it is an AI that does not listen or help. When they say they will have the local delivery hub call, what happens is that they call and it rings once. If you don't answer they never call back. This is the worst customer service of any of the major delivery carriers.”

Helpful Report

Posted 2 weeks ago

“I have tried to work with UPS in delivering my package, but they aren't showing up to my place. They have said they tried to deliver it but I have been working in the lobby so I don't miss them (plus we have a door man and a directory). The last call I had with them I was informed the notes on my file were “see below” multiple times and that my apartment number was “Kevin20”.. I have escalated multiple complaints with UPS with no follow up calls for resolution. Terrible.”

Helpful Report

Posted 2 weeks ago

“The worst delivery service. Lazy drivers saying they attempted to deliver. Was home two days and same story. No help with customer service. Use FED EX!!!!”

Helpful Report

Posted 2 weeks ago

“Tracking number 1Z951VX88690172990 I sent a surprise birthday gift from Cape Town to London on 6 August 2026. Instead of being delivered promptly, the parcel became “stuck” in the UK for weeks. Every few days, UPS tracking claimed they had contacted the sender or receiver for clearance information. Neither my son nor I received any communication—not by email, spam folder, or otherwise. The tracking system simply appeared to repeat the same message while nothing happened. Trying to get assistance was incredibly frustrating. Emails to the UK Brokerage Department went unanswered, customer service repeatedly apologised and promised to “escalate” the matter, and in one instance it was obvious this was a "copy and paste" response as they used someone else's name to address me! Online chat simply directed us to telephone UPS. Bearing in mind that I’m in Cape Town, dialling a call centre in London is not my preferred method of resolving an issue. Eventually, after my son contacted the UPS Technical Division on 3 September, the parcel was mysteriously delivered the very next day. So, if the problem could be resolved that quickly, why did it take almost a month—and countless emails and phone calls—to get there? The worst part? What was meant to be a surprise birthday present was no longer a surprise because we had spent weeks chasing UPS for answers. A very disappointing experience, with poor communication, no ownership of the problem, and far too much effort required from myself and my son.”

Helpful Report

Posted 2 weeks ago

“Extremely Disappointed with UPS Customer ServiceI am extremely frustrated with the way UPS has handled my lost package. My package, associated with tracking number 1Z4045240395458550, was sent to a completely different city and delivered to an address that was not mine. Despite providing the tracking information and repeatedly explaining the situation, UPS has refused to take responsibility for the error.What makes this even more disappointing is that I have spent over a year calling, following up, and being transferred from one department to another with no resolution. Instead of assisting a customer whose package was clearly misdelivered, UPS has continued to avoid accountability and has provided no meaningful solution.Customer service should be about helping customers when mistakes happen, but my experience has been the exact opposite. The lack of communication, ownership, and willingness to resolve this issue has been unacceptable. After more than a year of effort on my part, I am still left without my package and without compensation.I expected much better from a company of UPS's size and reputation. I hope UPS reviews this case seriously and takes the necessary steps to improve its customer service and claims process so that other customers do not have to go through the same frustrating experience.Rating: ★☆☆☆☆ (1/5)”

Helpful Report

Posted 3 weeks ago

“This courier service is stupid they don't value customer time and all their employees are useless; they don't have proper knowledge and aren't even efficient. I don't know how they hire employees. The delivery driver was also careless; he didn't even bother to look up, left a delivery note, and left without informing us.”

Helpful Report

Posted 3 weeks ago

“Vanessa on the store on Lexington Avenue was very helpful patience and great attuid.”

Helpful Report

Posted 3 weeks ago

“Horrible drivers one attempted to do their job yesterday which wasn’t expected. The delivery was early today. I took off work to get the package and they didn’t even attempt to deliver it and just put a lie that they needed a security code when there’s no code needed to get into this gate. Also, I don’t live in a gated community so to enter the property they’re able to do so regardless I just chose not to so I wasted a whole day and now I have to wait three additional days to get a package that should’ve been here today. I’m sick of this cause these drivers never have repercussions.”

Helpful Report

Posted 3 weeks ago

“I visited UPS Store 2033 at 2805 E Oakland Park Blvd, Fort Lauderdale, FL, and the service I received was unacceptable.My business cards were not produced with the quality or professionalism expected. As a business owner, my printed materials represent my brand, and the final product did not meet the standard I was assured.During my visit, an employee, Mr. Jeremy, addressed me as “bro.” I am not anyone’s “bro.” I am a paying customer and a professional, and I expect to be addressed by my name — ANTHONY WILSON. Professional communication should be the baseline in any business environment. Additionally, I was unable to use my ARPP discount at the time of my deposit. Instead of applying my existing discount card, the store used their own discount. This is not the correct process and directly impacted my purchase.The combination of poor product quality, unprofessional communication, and mishandling of my discount is unacceptable. I am requesting that UPS Corporate review this store’s customer service practices and ensure proper accountability. Kind regards, ANTHONY WILSON”

Helpful Report

Posted 3 weeks ago

UPS is rated 1.2 based on 2,614 reviews