UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,278 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Albert at the 1Ave &85 Manhattan’s helped me by reboxing my precious items. He goes above and beyond. He’s the best & deserves a raise & praise”

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Posted 4 days ago

“Thank you so much to my delivery person ! Went beyond for me and delivered package at my door rather than locker .. which made it easier for me!! 5 stars !”

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Posted 1 month ago

“All thanks to your firm”

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Posted 1 month ago

“Got an excellent service from delivery person. He was patient, helpful & friendly. Thank you Irwin, You came few times & you were keen of delivering the parcel Best ambassador of UPS”

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Posted 1 month ago

“William at my UPS store in Berlin Ct is excellent . He helps me all the time. He explains how my return will work. If I have filled out a form incorrectly he shows me the correct way. I have never had an issue when I have returned items with his assistance. He’s a gem.”

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Posted 1 month ago

“Always a good experience with my UPS delivery.. especially my last two again. I should have gotten his name, give that man a raise for going beyond the Call of Duty. Rings the bell, runs the package of stairs, you're my hero. I love the men in brown..”

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Posted 2 months ago

“Three employeewas very nice and went out of her way to insure everything was in order and went well Her name was princess Jones and she worked the Merrill rd ups store in Jacksonville fla”

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Posted 2 months ago

“Had a motorbike windscreen delivered today, driver dropped box on the steps then walked round the side of my house and threw the box over my 6 foot solid wood gate, all this on my ring door bell. This company are disgusting parcel breakers. Try not to use, thankfully they are rare in my area.”

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Posted 5 months ago

“Scott was so caring and helpful when discussing how to ship highly sentimental (and mostly fragile) items to my home across the country. In order to ensure they didn’t get jostled around too much, he suggested using one of UPSs freight shipping partners. This method uses less vehicles and although it takes a bit longer, it was the ideal solution and was less expensive. Scott and the team packed up all the items exceptionally well, and they arrived about a month later. Every item was secure and arrived in excellent condition. Throughout the process, Scott communicated clearly and consistently, and even kept track of the shipment and delivery date on his own time. I highly recommend this location, especially if you have specific needs for shipping. Thank you Scott and the UPS team at Franklin Lakes! You’re my heroes!”

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Posted 5 months ago

“PATRICK COKER AND BRADFORD MOORE are 2 excellent employees. They went above and beyond for me tonight. I missed a pickup and PATRICK got in touch with the driver BRADFORD MOORE and as hectic as this time of year is for UPS BRADFORD turned around and came back! Great job guys !!!!! I appreciate you !!!!”

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Posted 5 months ago

“Great on time delivery”

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Posted 5 months ago

“fast recovery channel Who helped me recover my $56,700 from online fake forex and binary options investment platforms. Documenting all that has happened is very important. The world would be better if we did not have thieves and people who create scams aiming to steal from us. The best move anyone can make is to educate themselves about possible scams and the way they work because they are everywhere and to be intelligent in the decisions made by them and the information they provide all thanks to fastrecoverychannel @ mail . com”

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Posted 7 months ago

“Prompt excellent and efficient service! Thanks to delivery person who dropped off my package between the doors instead of on porch! Thanks!!!”

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Posted 8 months ago

“La verdad que los paquetes me llegan más rápidos con UPS saludos .. gracias por vuestro esfuerzo para que los paquetes lleguen lo más rápido posible ☺️☺️☺️☺️☺️☺️”

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Posted 9 months ago

“Fast and hassle free shipping, pleasant employees easy to deal with.”

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Posted 9 months ago

“Excellent service.Speacial big thanks to Rustam.Very responsible and friendly courier”

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Posted 11 months ago

“The McAllen, Texas UPS Store on N. 10th Street has provided exceptional service each time I’ve been there due to a particular employee who has helped me send returns. Ramiro is quick to attend to customers and super efficient. He’s also been helpful and friendly with me when I had a technical snaffu. Five + Stars for Ramiro!”

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Posted 1 year ago

“They are great at my des plaines store”

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Posted 1 year ago

“You guys were very helpful towards me, Especially with your representives, especially helping me today solve the issue with the emails, about those fake packages, which were scams. that werent real. and were an international package. but it wasnt from any of you guys. just a scam email. and i didnt give them anymore information. because i gave my address. but. i deleted the conversation. because. i assumed it wasnt real. at all. especially with the email. that wasnt your company and i really appreciate your help and your assistance you did the best job and you do excellent as terms of answering the phone, asking me. my name and everything else. that i need help with and you do a great job, answering questions especially as a customer representive and i really appreciated it. and i have not really done delivery or really anything but if i would. i would definitely recommend, if i ordered something”

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Posted 1 year ago

“I luv UPS.”

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Posted 1 year ago

UPS is rated 1.2 based on 2,278 reviews