UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,320 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,320 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was returning a package that weighed about 75-80 pounds. I returned it to UPS 10945 State Bridge Road Suite 401. I did not have a dolly or cart; RAJ, an employee, was kind enough to walk with me to my vehicle and help me carry it in. It was also 95 degrees outside. He was very nice and did not complain about helping me and he did it with a smile on his face. Thank you RAJ”

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Posted 1 week ago

“Just want to thank Cody our driver for Barrett rd, Ferndale, Wa. He is always on top of everything. Comes on time and packages are in good order. Recently he went above and beyond by letting us know we had an intruder behind the office. With his letting us know & quick actions from the police we were safe. He is definitely top driver! Thanks!”

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Posted 1 week ago

“I want to leave a heartfelt thank you for John, the UPS driver in charge of deliveries to One Columbus Place. He went far above and beyond to help me with a missing package and gave me the best customer service I’ve ever experienced. John stayed at my building for over 30 extra minutes, making calls to the main office, speaking with multiple people, and tracking the package across different locations—just to try to help me locate it. His dedication, patience, and kindness were truly exceptional. He mentioned he wasn’t allowed to give me his last name, but I sincerely hope UPS knows who he is and recognizes what an outstanding employee they have. He turned a stressful situation into a reminder that there are still people who genuinely care. Thank you so much, John!”

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Posted 1 week ago

“William at UPS, Highland, Clearwater was super helpful when I needed passport photos. My previous passport photo submissions had been rejected and I was in a panic and completely mystified as to what possibly could be wrong. William quickly deduced the likely problem and came up with a sensible solution. He was knowledgeable and patient throughout the process and I was likely very anxious and his calm demeanor was greatly appreciated. UPS is lucky to have an associate as knowledgeable and caring as William. Highly recommend UPS Highland for passport photos.”

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Posted 3 weeks ago

“Ethen provided exceptional service at my local UPS store Number 5932 at 5892 Lucy Road Suite 132. When returning an item to Amazon I accidentally selected whole Foods market, which made my QR code difficult to scan at the register. At this point, Epton and provided step-by-step directions on how to edit QR code on my phone.. with his assistance, I was able to retrieve the correct QR code for UPS location that made my day. I did not have to make a second trip home then back to the UPS store. Thank you, Ethan.🌟🌟🌟🌟🌟”

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Posted 4 weeks ago

“Albert at the 1Ave &85 Manhattan’s helped me by reboxing my precious items. He goes above and beyond. He’s the best & deserves a raise & praise”

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Posted 1 month ago

“Thank you so much to my delivery person ! Went beyond for me and delivered package at my door rather than locker .. which made it easier for me!! 5 stars !”

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Posted 2 months ago

“All thanks to your firm”

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Posted 2 months ago

“Got an excellent service from delivery person. He was patient, helpful & friendly. Thank you Irwin, You came few times & you were keen of delivering the parcel Best ambassador of UPS”

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Posted 2 months ago

“William at my UPS store in Berlin Ct is excellent . He helps me all the time. He explains how my return will work. If I have filled out a form incorrectly he shows me the correct way. I have never had an issue when I have returned items with his assistance. He’s a gem.”

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Posted 3 months ago

“Always a good experience with my UPS delivery.. especially my last two again. I should have gotten his name, give that man a raise for going beyond the Call of Duty. Rings the bell, runs the package of stairs, you're my hero. I love the men in brown..”

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Posted 3 months ago

“Three employeewas very nice and went out of her way to insure everything was in order and went well Her name was princess Jones and she worked the Merrill rd ups store in Jacksonville fla”

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Posted 4 months ago

“Had a motorbike windscreen delivered today, driver dropped box on the steps then walked round the side of my house and threw the box over my 6 foot solid wood gate, all this on my ring door bell. This company are disgusting parcel breakers. Try not to use, thankfully they are rare in my area.”

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Posted 6 months ago

“Scott was so caring and helpful when discussing how to ship highly sentimental (and mostly fragile) items to my home across the country. In order to ensure they didn’t get jostled around too much, he suggested using one of UPSs freight shipping partners. This method uses less vehicles and although it takes a bit longer, it was the ideal solution and was less expensive. Scott and the team packed up all the items exceptionally well, and they arrived about a month later. Every item was secure and arrived in excellent condition. Throughout the process, Scott communicated clearly and consistently, and even kept track of the shipment and delivery date on his own time. I highly recommend this location, especially if you have specific needs for shipping. Thank you Scott and the UPS team at Franklin Lakes! You’re my heroes!”

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Posted 7 months ago

“PATRICK COKER AND BRADFORD MOORE are 2 excellent employees. They went above and beyond for me tonight. I missed a pickup and PATRICK got in touch with the driver BRADFORD MOORE and as hectic as this time of year is for UPS BRADFORD turned around and came back! Great job guys !!!!! I appreciate you !!!!”

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Posted 7 months ago

“Great on time delivery”

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Posted 7 months ago

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Posted 9 months ago

“Prompt excellent and efficient service! Thanks to delivery person who dropped off my package between the doors instead of on porch! Thanks!!!”

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Posted 9 months ago

“La verdad que los paquetes me llegan más rápidos con UPS saludos .. gracias por vuestro esfuerzo para que los paquetes lleguen lo más rápido posible ☺️☺️☺️☺️☺️☺️”

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Posted 10 months ago

“Fast and hassle free shipping, pleasant employees easy to deal with.”

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Posted 10 months ago

UPS is rated 1.2 based on 2,320 reviews