UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.20

1.2 Rating 2,647 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My driver Kaleb S was very nice and professional. We work at Cubesmart and he came in to ask where to drop off customer packages. Thank you Kaleb”

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Posted 13 hours ago

“I use several UPS locations, but the Suwanee location is by far my favorite! Sanaz is always so friendly, helpful, and professional. She consistently goes above and beyond to make every visit a great experience. Thank you, Sanaz, for your outstanding customer service! Highly recommend! ❤️”

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Posted 2 days ago

“Thank you so much for my delivery today you always come through for me God bless.”

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Posted 1 week ago

“The UPS driver was excellent today. My health hasn't been great and it took me a long time to answer the door. The package was huge and heavy and I was having trouble getting it inside. But the driver got back out of his truck and put the package inside for me. Now that's what I call great service, Thank's to that driver for helping an old guy out.”

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Posted 3 weeks ago

“The guy at Ponce de Leon in Decatur, GA. Mr. Moore I think is his name. Is the hardest working, most polite and professional person I have dealt with in years. I am now a fan and regular customer of Decatur UPS store because of his hospitality.”

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Posted 4 weeks ago

“Vanessa on the store on Lexington Avenue was very helpful patience and great attuid.”

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Posted 1 month ago

“I would like to thank Joy at the UPS store located at 1545 N. Expressway, Griffin Ga. 30223. She did an excellent job pack my antique doll and Bible. We received them in the condition we expected thanks to her care in packing. Thank you so much Joy. God bless. Susan”

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Posted 2 months ago

“UPS store in Vernon BC has the very best employees, knowledgeable, friendly , helpful......... The very best customer service I have received from any store in Years! Well-done!!!”

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Posted 2 months ago

“Glendale AZ, Alex the driver that covers our area near Arrowhead mall is fantastic. He is always supper friendly and professional.”

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Posted 2 months ago

“The owner.. she’s just an amazing person.”

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Posted 3 months ago

“UPS IS TERRIBLE.EVERY PACKAGES IT DELAYED BY UPS.THIS IS THE WORSE SHIPPING COMPANY TO USER.I WILL NEVER USE A COMPANY THAT SHIPS WITH UPS”

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Posted 3 months ago

“Diego at the UPS STORE in Fontana is fantastic. He always takes care of me and four months in a row. I’ve gotten my package in Las Vegas before 8 AM and when I was using FedEx every other time it would be a day late or not come down and I’d have to come pick it up. . So you guys get a five star waiting for me because you kick ass and you mop the floor with FedEx. I don’t mind paying $145 to get it the next day when it arrives on time and with UPS for four months straight it’s right half hour early you guys rock UPS! Diego was also my notary a couple of times when I lived in Fontana and so I had my friend take my package to him to mail to me here in Las Vegas because I was still getting my medication from California. Today was my last delivery as I have moved to Las Vegas permanently, but I wanted to give a shout out to Diego at the UPS STORE on Summit in Fontana cause he really is a great guy and was always super professional and helpful. And much love to everyone atUPS!”

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Posted 4 months ago

“Overall good experience with service and delivery”

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Posted 4 months ago

“Sve pohvale! Bez ijedne zamjerke! Paket iz Francuske stigao za 6 dana, kurir ljubazan, nazvao i još k tome cesta bila zatvorena jer su radovi i došao je sa druge strane kuće u drugu ulicu i nazvao da je došao i gdje je! Odlično!!! Hvala UPS”

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Posted 5 months ago

“My zip code is 33316 which is ft Lauderdale Florida. My Ups guy busts his ass every single day and finishes late every single day but still manages to deliver at the same time +/- 30min. If America had workers as good as this guy all over wed never have to worry about produtivity! This guy has been on this route for over a decade and go go goes like hes a youngin but hes around 50! He is the perfect example of a bust ass and succeed in America story PERIOD! Thanks UPS!”

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Posted 9 months ago

“My husband and I had to get an important package shipped out with a time limit. We went to the UPS store on 9th St in Oshkosh, WI. Haleigh helped us and she did an excellent job packaging this item! There was specific instructions and details and again she did a really good job! Thank you again Haleigh!”

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Posted 1 year ago

“I want to give a shout out to Oscar Olan!! I’ll start off by saying ‘Wow!! Oscar is one of the hardest working people from UPS I know!! He is professional, courteous & goes up and beyond with his customer service!! Thank you Oscar!!! You are awesome!! You are an example of how all UPS representatives should be!!”

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Posted 1 year ago

“My local USP store is AMAZING! Store 7568 in Prosper, TX is efficient, focused on customer service and always kind, positive and patient! I work with a small business nearby and every time I have to drop off a bunch of packages, I'm so impressed with the staff. Special shout out to Theresa Mendoza who is works fast and efficiently, is a leader within her co-workers and has a heart of gold for customers. ***** for Store 7568!”

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Posted 1 year ago

“Was returning a package that weighed about 75-80 pounds. I returned it to UPS 10945 State Bridge Road Suite 401. I did not have a dolly or cart; RAJ, an employee, was kind enough to walk with me to my vehicle and help me carry it in. It was also 95 degrees outside. He was very nice and did not complain about helping me and he did it with a smile on his face. Thank you RAJ”

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Posted 1 year ago

“Just want to thank Cody our driver for Barrett rd, Ferndale, Wa. He is always on top of everything. Comes on time and packages are in good order. Recently he went above and beyond by letting us know we had an intruder behind the office. With his letting us know & quick actions from the police we were safe. He is definitely top driver! Thanks!”

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Posted 1 year ago

UPS is rated 1.2 based on 2,647 reviews