UPS Reviews

1.2 Rating 1,914 Reviews
4 %
of reviewers recommend UPS
1.2
Based on 1,914 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Avg Email Response Time
3.33 minutes
Read UPS Reviews
Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 23rd March 2024
Gerard
UPS 1 star review on 31st December 2023
Anonymous
UPS 1 star review on 31st December 2023
Anonymous
UPS 1 star review on 17th December 2023
Ah'Dreim Lewis
UPS 1 star review on 17th December 2023
Ah'Dreim Lewis
UPS 1 star review on 17th December 2023
Ah'Dreim Lewis
UPS 1 star review on 17th October 2023
CARLO COLOSIO
66
Anonymous
Anonymous  // 01/01/2019
I had some stakes sent to mea after missing the frist try I ask if I could pick it up my self it was xmas eve the next they said no it have to be 0n the 26 after xmas by then they were rotten so I tell my person and they try again Now i call to pick it up frist thing "do ship it" they ship it any way now I dont know what is going on they dont seem to be able to follow easy instruction
Helpful Report
Posted 2 months ago
I just received an important package from Canada to Rome, Italy on time (Friday - Monday). Definitely better than FedEx. One star less for re-scheduling delivery at the last moment so I had to wait another 2 hours.
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Posted 1 year ago
Scheduled for a delivery before 12. At 12.15 told they had tried to deliver but they said I wasn't in......I was in desperately waiting and was on all morning. Contacted UPS customer service and they said they would imvestigate and call me by 13.30 which they did. Whilst on the phone the driver turned up and appoligised for the confusion. Fair play UPS. Yes you missed the deadline but you stepped up, admitted you had messed up and rectified the issue. So thankyou for being upfront and honest.
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Posted 2 years ago
I had a delivery last week and the woman came in pouring rain and offered to help me with the 57 lbs of dog food. Her name was Maria. I did have a bad experience today but they sent another driver and all was good. Hopefully they keep the drivers that do their job with a good attitude!
Helpful Report
Posted 4 years ago
UPS is rated 1.2 based on 1,914 reviews