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UPS Reviews

1.2 Rating 2,278 Reviews
4 %
of reviewers recommend UPS
1.2
Based on 2,278 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Avg Email Response Time
3.33 minutes
Read UPS Reviews
Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 9th June 2025
Mr Malik Malas
UPS 1 star review on 27th May 2025
Mary John
UPS 5 star review on 15th May 2025
Matthew
UPS 1 star review on 15th May 2025
Angela Jensen
UPS 1 star review on 15th May 2025
Anonymous
UPS 1 star review on 10th May 2025
Anonymous
UPS 1 star review on 21st April 2025
Anonymous
116
Anonymous
Anonymous  // 01/01/2019
I would like to give more. I give 5 stars and then some to the higher up person who made sure our package got delivered to our actual address. I give 1 star to the system which doesn't allow easy choosing of pick up points and often erroneous info and hard to reach help. Fingers crossed they will improve
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Posted 2 months ago
¡Recomiendo encarecidamente Supreme Assets Recovery! ¡Confiable y dedicado! No puedo agradecerle lo suficiente a Supreme Assets Recovery por ayudarme a recuperar el dinero que pensé que nunca volvería a ver. Su equipo fue profesional, eficiente y compasivo durante todo el proceso. Su arduo trabajo realmente valió la pena y estoy muy agradecido por su apoyo. Si está buscando recuperar fondos perdidos, ¡son el equipo en el que puede confiar! Correo electrónico: supremeasset7 @ gmail .com 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58 Me ayudaron a recuperar lo que creía perdido para siempre.
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Posted 6 months ago
UPS should be more clear about delivery times. Because I go to work for 1:30 in the morning, a delivery time of "between 12 noon and 2 pm seemed agreeable. Well an hour and a half after 2 pm, I'm getting the update that it will be by 7pm. Newsflash: Not everyone's awake at 7pm. I wish they'd given the option to pick up my package once it was evident that it would not arrive during the window of time initially provided. Now I risk having my package stolen because I have to be asleep for a midnight alarm clock. Shame on the delivery services that don't really consider their customers.
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Posted 1 year ago
Why do other companies give you a time slot,when ups just give you the date it should be delivered,it means you have to wait around all day ,it's a waste of a day
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Posted 2 years ago
I just wanted to drop a quick comment. Yesterday I missed a package delivery that needed signature. I was home he knocked once and returned to truck by time I got to door and as I opened door he pulled away. I'm not old or slow to get around but, he didn't even give me a chance to get to door. Didn't look at house before he pulled away one last time. If he had he would have seen me standing outside. My advice is wait a few seconds at door, use doorbell, don't knock ïf there's a doorbell. Some people are hard of hearing and don't hear knocking. Take one last look at house before racing away. Thank you.
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Posted 3 years ago
Hello All, if I could give them -stars I would. They just charged me double and basically told me they didn't care. Long story short it cost me in the neighborhood of $200.00 to ship 20 dollars worth of product. Really cant believe it. Never again will I use these crooks.
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Posted 4 years ago
Watched the van drive past me on my drive way apparently I wasn’t home!!!went to collect to find a parcel with a lot of rattling and a lot of pieces the article could withstand 400kgs of pressure that must have taken some force to smash it up
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Posted 5 years ago
Good company but if you miss a delivery 3 times. You try to ring up to re arrange a different option it takes ages to get through and then the person at the customer service end can't understand you properly.
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Posted 6 years ago
UPS is rated 1.2 based on 2,278 reviews