UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 1,931 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 1,931 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Gerard

Anonymous

Ah'Dreim Lewis

CARLO COLOSIO

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why do other companies give you a time slot,when ups just give you the date it should be delivered,it means you have to wait around all day ,it's a waste of a day”

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Posted 11 months ago

“I just wanted to drop a quick comment. Yesterday I missed a package delivery that needed signature. I was home he knocked once and returned to truck by time I got to door and as I opened door he pulled away. I'm not old or slow to get around but, he didn't even give me a chance to get to door. Didn't look at house before he pulled away one last time. If he had he would have seen me standing outside. My advice is wait a few seconds at door, use doorbell, don't knock ïf there's a doorbell. Some people are hard of hearing and don't hear knocking. Take one last look at house before racing away. Thank you.”

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Posted 2 years ago

“Hello All, if I could give them -stars I would. They just charged me double and basically told me they didn't care. Long story short it cost me in the neighborhood of $200.00 to ship 20 dollars worth of product. Really cant believe it. Never again will I use these crooks.”

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Posted 2 years ago

“Watched the van drive past me on my drive way apparently I wasn’t home!!!went to collect to find a parcel with a lot of rattling and a lot of pieces the article could withstand 400kgs of pressure that must have taken some force to smash it up”

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Posted 4 years ago

“Good company but if you miss a delivery 3 times. You try to ring up to re arrange a different option it takes ages to get through and then the person at the customer service end can't understand you properly.”

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Posted 5 years ago

UPS is rated 1.2 based on 1,931 reviews