UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,443 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service can't fix the address that they intentionally changed for some reason and never received any notification that there is address problem till I did track the shipment. Seller confirmation email showing the correct address it's not the first time for ups not to deliver my packages”

Helpful Report

Posted 15 hours ago

“Absolute trash company. EVERY SINGLE PACKAGE arrives due to the weather... apparently packages can't be delivered on calm sunny days when the roads are bare and dry because that is their excuse EVERY time. I haven't received a package on time VIA UPS in years and every time it's due to "poor weather". Apparently the idiots sitting at a desk at head office thousands of miles away don't realize that I'm fully aware of the current local weather between Timmins and my town. UPS, if you can't figure out how to organize deliveries on time just admit it, don't gaslight people with bullsh!t excuses! Pathetic service!”

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Posted 1 day ago

“I'm on day three on an overnight delivery.”

Helpful Report

Posted 3 days ago

“Horrible, order from China on same day shipped postal system will be here before package shipped from tamiya usa in California with ups delivery being pushed back multiple times from the 26, 27, 28, and now 2 Feb, while package from chicane sent post system and going through customs has delivery date of Saturday 31 Jan and both of the orders were placed on Jan 15th”

Helpful Report

Posted 5 days ago

“Every time i get item shipped usp its a SS, wrong address, left 2 blocks away at right suite # but wrong building, drivers are rude...4 times out of 5 i had to go looking for my items”

Helpful Report

Posted 1 week ago

“Forced me to register to request package to be left at depot for me to collect after they fail to show up 2 days in a row.”

Helpful Report

Posted 1 week ago

“Such a disappointment I’ve called them twice and didn’t do anything new and while the call they even started to argue with me saying it was my fault that the package wasn’t delivered.Its not hard to deliver a package is it.Such as surprise that this company is still managing.Worst delivery experience I’ve ever seen.”

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Posted 1 week ago

“UPS is hands down the absolute worst delivery company in the world. The Maple Grove, Minnesota delivery facility to be specific. They have “lost” or mis-delivered 4 of my packages in a timeline of 1 year!!!!! 1% package loss…b.s.!!!!! Worst service ever!!!!! Do not use UPS!!!!!! They won’t do anything about it, it seems like a driver is stealing packages!!!!! This is unacceptable!!!!”

Helpful Report

Posted 1 week ago

“Is it possible to give a below 1-star rating??? Can you imagine, the man came to collect 2 parcels for return this morning I asked him a minute to check the codes in my phone to figure out what label goes to which box, and the fellow just walk off saying he's got no time, that 'they' are checking him, that if I'm lucky he's still around I can hand it to him otherwise I'd have to go drop it at a nearby address. In an extremely rude manner!!! And just for me to come out and see the dude drive off! And mind you, the previous week, I was waiting for the guys to come collect, nothing! Just for me to check my amazon account by 5pm and see a notification that they tried to collect but parcel wasn't ready??? How could adult lie this much ad behave so ruthlessly ??? Absolute disgrace this UPS!”

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Posted 2 weeks ago

“You Armenian office again asks for some extra payment ro be done to finish the delivery. This is pure scum! It happens over and over. You should be ashamed of yourself. Utter disgrace!”

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Posted 2 weeks ago

“C’est la deuxième fois avec ce colis. J’ai une problème, toute la journée j’ai resté chez moi et j’ai pas reçu mon colis, le soir j’ai appelé UPS et ils m’ont dit que le colis arrivera le soir. C’est le soir et il n’y pas de colis . Je peux pas appeler UPS car c’est que un robot qui répond. Je pourra rester sans mon colis. C’est la première fois dans ma vie que je rencontre ça. Je voudrais recevoir mon colis mais ils ne me donnent pas. J’ai tout payé. Je leur a demandé pour qu’ils laissent le colis dans le boite. I'll my avait rien, les chauffeurs n'attendent pas. Quel incompetense! Surtout quand je fais une commande sur 120 euros!”

Helpful Report

Posted 2 weeks ago

“I have stayed in two days for a parcel, first delivery I was in and card left through door, there was no knock or bell. Second time I put notice on door saying 'please use the bell' but I found the parcel behind my bin later , literally thrown there. They didn't knock or use the bell on either occasion WHY?!?!”

Helpful Report

Posted 2 weeks ago

“I honestly did not think a company this large could be this incompetent but UPS proved me wrong in spectacular fashion. I bought a $25 rug from HomeDepot.ca. UPS decided to slap $43 in “brokerage fees” on it, almost double the value of the item. Naturally, I declined the delivery. Case closed, right? Nope. A week later, UPS just dumped the package at my door anyway with a note saying “Customs fees cleared.” I never authorized that. I never paid it. Then, two months later, I received an invoice from UPS demanding payment. I contacted both UPS and Home Depot. To their credit, Home Depot was fantastic and immediately submitted a request to UPS to take responsibility for the charges. UPS? Total disaster. For months, I kept getting invoices. Every time I called, I was told: “Don’t worry, our back-end team is working on it.” They weren’t. Yesterday I received a letter from a COLLECTION AGENCY, over a $25 rug, because UPS never fixed their own mistake. This is the first time in my life I’ve ever been sent to collections, and it happened because UPS is incapable of managing their own billing system. To protect my credit, I was forced to pay a charge that I never owed in the first place. Let’s be very clear: UPS ignored the shipper’s request, kept billing me anyway, lied repeatedly that it was being handled, and then sent me to collections. This is not a mistake. This is systemic incompetence. If you value your money, your time, or your credit score, do not use UPS. Their brokerage process is predatory, their billing department is dysfunctional, and their customer service is nothing more than a loop of empty apologies and broken promises. UPS should be ashamed.”

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Posted 3 weeks ago

“UPS is unrealiable. They promise to deliver my parcel but everday at the end of day the story changed. The delivery date is always postponed to the enxt day, but when the day comes the product is not delivered. This is atrick to make someone believe the delay is just by a day. In my case, it is more than 7 days of spamming me with Emails of delivery but at the end of each day, nothing is forthcoming. Until now, I am still waiting, I don't know if the parcel will be delivered or not”

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Posted 3 weeks ago

“Waited in all day for a delivery they said between 11to 3pm still not here they were very quick to take payment for import and admin fees very disappointed”

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Posted 3 weeks ago

“Absolutely useless Companies please stop using them your customers dont deserve to be treated in this way. They dont deliver parcels They lie and they update customers late and also change information with out consulting the customer Customer services are even more useless as all they do is appologise and can't actually resolve the issue”

Helpful Report

Posted 4 weeks ago

“Freight forwarder delivered my UPS Express envelope shipment to a UPS hub in Lisbon and upon receiving it they stated "ILLEGIBLE ADDRESS LABEL – RETURNING TO SENDER". I thought it was a joke since the address label was generated by UPS and printed with a quality laser printer. So I sent another shipment to another recipient via UPS. UPS instantly stated exactly the same problem to the second shipment as well and posted in online tracking that it is being returned to the sender (me). After a lengthy correspondence with RAQUEL BERNARDES (Lisbon Operations), the hostile nitpicker kept creating false claims, making up reasons for the return to sender. When I disproved the "illegible label" deceit, she switched to stating that I declared the contents as "Documents" instead of "Printed Labels" (false as well). When I disproved that one, the hostile nitpicker from UPS Portugal fabricated another lie ("reason") claiming that I selected "UPS Box" while sending a UPS envelope. I don't even have UPS boxes and UPS refused to supply UPS boxes to me, so how can I have them in my possession? I did not select "UPS Box" - it was her fabricated lie trying to justify theft of my funds from my VISA account. When I disproved that one she just stopped responding and on the same day UPS charged my card for yet another amount similar to €50, which I did not authorize. Clearly UPS is openly hostile to their long time customers and that is a concern. I have been a UPS customer for over 30 years and now I decided (and am forced to) never deal with that awful, hostile nitpicking and deceitful company (UPS) again.”

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Posted 4 weeks ago

“I have always been very pleased with the service from UPS until today! I ordered jewelry & the company from which I ordered chose the delivery method. My packages arrived today, $1000 in merchandise and were left in my driveway!!! My front door was maybe 30 ft from the street, which is where most items are left unless they will fit in my mailbox. This is very concerning and unacceptable, and am very fortunate they weren't stolen or run over when backing out of my garage!!!”

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Posted 4 weeks ago

“I am terribly disappointed with UPS. I had a package delivered and the driver allowed a neighbor in my building that I don’t know sign for my package. My name along with my phone number was on the label. I could have been contacted by phone or by my callbox at the front door. I contacted customer and it was more disappointing because the representative was so nonchalant about my concern!”

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Posted 1 month ago

“UPS has an outright scam they are pulling on Ebay sellers which is shameful! If you purchase a shipping label on Ebay (which is a discounted fee) UPS will use a DIM Program that "estimates" the weight of your package and not the actual weight itself! I've only used UPS 3 times in the last month and was a victim to this scam each time! To avoid problems, I paid UPS $130.00 to box up a painting for me. They provided me the weight/measurements of the box before I purchased the shipping label for $52.00. Three weeks later UPS billed my credit card an additional$193.00 because their DIM program "estimated" the 20lb package actually weighed 90lb!! Total RIPOFF!!”

Helpful Report

Posted 1 month ago

UPS is rated 1.2 based on 2,443 reviews