UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,505 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,505 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the worst experience I've had with a carrier. I will ensure to add on every social media available what a nightmare it has been to deal with UPS. Never again will use this carrier.”

Helpful Report

Posted 1 day ago

“I paid the the import VAT & received confirmation. The day the package was delivered my husband was told the import charges hadn’t been paid. Unbeknown to him it had been paid. So the driver said he couldn’t leave the parcel until my husband paid. Thinking I hadn’t paid my husband paid again. When I rang to inform of the situation the lady on the phone could hardly speak English so I had to be out through to another department. I was then told the department I need to speak to was closed. Not a very happy customer 😡”

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Posted 3 days ago

“Worst company I’ve ever dealt with. Absolute garbage.”

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Posted 1 week ago

“Horrible customer service. Don’t bother going down the rabbit hole. Doesn’t matter how late your package is.”

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Posted 1 week ago

“Franchement, je suis très déçu de votre service. Mon expérience a été vraiment négative du début à la fin. Pour moi, cela mérite une note de 0/5. J’attendais beaucoup mieux de votre part. Merci de prendre ce retour en considération et d’améliorer votre service.”

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Posted 1 week ago

“HORRIBLE to deal with! Can't get an honest answer from any agent, they make false promises, give you the run around, flat out lie to get you off the phone. They lost a package of ours and we have called multiple times to try to get a refund. They don't care at all about any kind of service. Still trying to get a refund a month later. They went as far as calling the owner to try to trick him into saying we received the package! If you can use another freight provider, do.”

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Posted 1 week ago

“Wij wachten inmiddels al meer dan een maand op een pakket dat ‘ter inklaring’ in Apeldoorn ligt. Ondanks dat wij alle benodigde gegevens meerdere keren hebben aangeleverd, gebeurt er simpelweg niets. We worden van het kastje naar de muur gestuurd en het dossier zou inmiddels al meerdere keren geëscaleerd zijn door verschillende medewerkers, maar opvolging blijft volledig uit. Als bedrijf zitten wij hierdoor serieus in de problemen, omdat ons verpakkingsmateriaal vaststaat en wij onze klanten niet kunnen uitleveren. Reacties op talloze e-mails blijven uit en telefonisch krijg je vooral het gevoel dat je lastig bent, zonder dat iemand echt kan helpen of verantwoordelijkheid neemt. Dit is voor de zakelijke markt absoluut onwerkbaar. Betrouwbaarheid en communicatie ontbreken volledig. Het is onbegrijpelijk dat er in Nederland nog zo met klanten wordt omgegaan. Ons advies: kies een andere vervoerder. Hier kun je als ondernemer simpelweg niet op bouwen.”

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Posted 1 week ago

“UPS SUCKS! Lost my package in transit after they picked it up, called them, absolutely no help. They stated they can’t do anything contact the shipper after UPS had already picked up the package and is in transit. Blamed the shipper. How could it be the shipper’s fault if it was in the hands of UPS ? No accountability at UPS ! If there was an option for zero stars I would give them that.”

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Posted 2 weeks ago

“I had an extremely disappointing experience with UPS, and I would not trust UPS with important deliveries. I ordered a package worth $3,800 that required my signature upon delivery. UPS never delivered my package, but lied that the package was delivered and the signature received. While I was at work, I received a phone notification that the package had been delivered despite the fact that I was not home to sign for it. When I returned, there was no package and no delivery notice. Customer service later claimed that the package had been delivered and even stated that a signature was obtained, which is simply not true. This situation represents a significant failure in both delivery protocol and customer service as well as raises serious concerns about their handling of high-value shipments . The apparent disregard for signature requirements and the provision of misleading information are deeply concerning, particularly given the value of the shipment.”

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Posted 2 weeks ago

“the worst experience I ever had with any customer service. Pls can you go out of business? Thank you”

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Posted 2 weeks ago

“UPS has turned into the worst delivery in Columbia SC”

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Posted 3 weeks ago

“COMPLETE DISSATISFACTION with UPS Shipping. I have been waiting for my package (Tracking: 1ZY2YT410402215032) since 08/04 and STILL HAVE NOT RECEIVED IT. Customer service is EXTREMELY POOR — no one can give a clear answer, and I keep getting vague responses and delays. First, they said delivery wasn’t possible because my building has no intercom. HOW is that possible when ALL OTHER delivery companies manage to deliver without any issue? I then changed the address to my workplace — a COMMERCIAL BUILDING WITH INTERCOM — and STILL no delivery attempt was made. Now they say I have to collect it, but NO ONE CAN TELL ME WHEN it will be available at the collection point. This is completely UNACCEPTABLE. I am traveling today and needed this by lunchtime. The item is VERY IMPORTANT, has an EXPIRATION DATE, and must be refrigerated. I now risk losing it due to THEIR FAILURE. No one knows where my package is or when it will be available. ABSOLUTELY DISORGANIZED service. I would NOT recommend UPS Shipping.”

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Posted 4 weeks ago

“I deeply regret using UPS to send a simple letter to Europe. It has been an expensive, frustrating, and confusing ordeal from start to finish. I initially paid for the delivery, including all the taxes and customs fees upfront. However, once the letter reached the UPS depot in the EU, they held it hostage and demanded an extra 20€ just to complete the delivery. The "hidden fees" didn't stop there. Two days after paying that extra charge, I received another letter at my home address demanding an additional £40. I am beyond angry with this service. It feels like a total scam. Save your money and your sanity—avoid UPS at all costs or you will end up paying double or triple what you expected!”

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Posted 1 month ago

“worst service in the history of delivery! Anyone using this service should think twice most unreliable unprofessional group of morons”

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Posted 1 month ago

“THE WORST EVERYTHING IS ALWAYS LATE. REPS ARE THE WORST”

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Posted 1 month ago

“I’m not sure why I keep giving them another chance. DHL isn’t perfect, but it’s still noticeably better than this, and that’s saying something. By comparison, even EVRI doesn’t look nearly as bad. If you’re looking for a reliable courier, I would strongly recommend avoiding UPS. In my experience, deliveries are inconsistent and often fail to arrive on time, and the tracking system is largely unhelpful and unreliable.”

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Posted 1 month ago

“UPS deliveries are regularity late. Domestic packages arrive at destination facility and sit there for at least a day or so before it is out if delivery.”

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Posted 1 month ago

“Paket falsch zugestellt, schlechter Support/Package Delivered Wrong, Poor Support/Colet livrat greșit, suport slab Ich habe eine äußerst unangenehme Erfahrung mit UPS gemacht. Mein Paket wurde als „zugestellt“ markiert, ist jedoch nicht an die korrekte Adresse angekommen. Das Bestätigungsfoto entspricht nicht meinem Standort, und der Kundensupport war schlecht, mit Standardantworten und ohne konkrete Lösungen. Der Reklamationsprozess war kompliziert und ineffizient, ohne echte Klärung. Mangelnde Sorgfalt bei der Lieferung und unzureichende Transparenz machen diesen Service schwer empfehlenswert. Leider werde ich UPS nicht mehr nutzen. * * * I had an extremely unpleasant experience with UPS. My package was marked as “delivered” but did not arrive at the correct address. The confirmation photo does not match my location, and customer support was poor, giving only standard responses with no real solutions. The claims process was complicated and ineffective, with no actual clarification. Lack of attention to delivery and insufficient transparency make this service hard to recommend. Unfortunately, I will not use UPS again. * * * Am avut o experiență extrem de neplăcută cu UPS. Coletul meu a fost marcat ca „livrat”, însă nu a ajuns la adresa corectă. Fotografia de confirmare nu corespunde locației mele, iar comunicarea cu suportul clienți a fost slabă, cu răspunsuri standard și fără soluții concrete. Procesul de reclamație a fost complicat și ineficient, fără nicio clarificare reală. Lipsa de atenție la livrare și transparența insuficientă fac ca acest serviciu să fie greu de recomandat. Din păcate, nu voi mai folosi UPS.”

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Posted 1 month ago

“Prices are ridiculous. We shipped one medium size box that weighed maybe 3 pounds and cost $130.00. Never again, it’s not worth it”

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Posted 1 month ago

“if you really need your parcel.please dont use ups.my parcel was sent from germany.the tracking shows its in ups warehous.after three days the said parcel is broken.but before that i have paid customs charges already.so i m trying to chase them for the charges refund.customer service launched a complain then they said i need to email another department.they didnt reply.then they gave me another email address and they dont even care to reply its been 20 days now i m chasing them.sending them emails everyday.but no response.if this is the way this company ignore the customers.so there would be no ups in near future.and that will be blessings for all of us”

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Posted 1 month ago

UPS is rated 1.2 based on 2,505 reviews