UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,571 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,571 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel is now due by end of Monday, 4 days late (2 business days), tracking and correspondence non existent, UPS make Evri look Gold Star Standard”

Helpful Report

Posted 4 days ago

“If I can give a minus, I would have. This company is a joke. As soon as I hear that a business has used it to send me shopping especially international, I start to worry. Their drivers choose their sweat time in the mornings to stick a notification saying ‘we’re sorry we missed you’, good luck knowing where your package is when you call even if you’re ready to go pick it up. No troubleshooting and you’ll be on the phone for 40 min to possibly speak to someone.”

Helpful Report

Posted 4 days ago

“UPS is a terrible business to deal with... I suppose to receive my package yesterday, the truck came to our house but didn't deliver the package. The truck was packed in front of my house and I asked the driver if I have a package, he said " no" and drove away. The driver used the exact same time and updated the delivery status as attempted delivery and no one was home, what a joke! We are talking to the customer service team and putting our calls to hold for hours. After several hours talking to four different people and telling different stories. Not sure why they are telling lies after lies. Do not use UPS for deliveries...”

Helpful Report

Posted 6 days ago

“Package sat in local warehouse for 3 days before it was put on delivery truck. Come late and missed birthday party!”

Helpful Report

Posted 1 week ago

“UPS UK – AN ABSOLUTE DISGRACE OF A DELIVERY COMPANY. What an utterly pathetic excuse for a delivery service. My entire family was at home waiting for this parcel when, out of nowhere, I received a notification claiming UPS had “attempted delivery” but couldn’t deliver because a signature was required. What attempt?! Nobody knocked. Nobody rang the doorbell. Nobody even appeared at the front door. My video doorbell recorded absolutely NOTHING. Yet somehow UPS managed to claim that a delivery had been attempted. Then came the next joke: UPS updated the tracking to say they had left my parcel at a local collection shop. Except they HADN’T DELIVERED IT THERE EITHER! So apparently UPS can attempt deliveries without approaching your house and deliver parcels to collection points without actually taking them there. Impressive stuff. And when you try to complain about this complete shambles, their hopelessly outdated website makes it ridiculously difficult to raise a complaint about the actual delivery service. Lost parcel? Damaged parcel? Plenty of options. Driver claims to have attempted a delivery that never happened? Good luck finding somewhere to report it. If your driver cannot be bothered to make the delivery, then say that. Do not tell customers that you attempted delivery when their own CCTV/video doorbell shows otherwise. I paid for a delivery service, not fictional tracking updates and a treasure hunt around local collection points. Absolutely appalling. Zero accountability, zero customer service and, in my experience, a completely dishonest delivery process. Without question the worst courier experience I have ever had. I will actively avoid UPS UK wherever I have a choice in future.”

Helpful Report

Posted 1 week ago

“Tracking marked my parcel "Out for Delivery" at 07:58. It never showed up. No missed delivery card, no notification, nothing. By 17:42 it had been silently rerouted back to the depot..... I only know because I checked the tracking myself. The next morning it flipped to "Hold for Collection Requested," with zero explanation of what happened or when it will actually arrive. I sat in for a delivery that was never coming, based on a status UPS themselves published. Called customer service to get answers ... told the depot would call me back. They never did. Called again, same promise, same silence. That's not an isolated slip, that's clearly just what they tell people to get them off the phone. No live tracking, no delivery window, no proactive communication when things go wrong, and depot callbacks that simply never happen. For a company operating at this scale and charging premium rates, this is a basic failure of the one thing a courier is supposed to do: tell you the truth about where your package is, and follow through when they say they will. Avoid if you actually need to know when something's arriving....or need anyone there to actually call you back.”

Helpful Report

Posted 1 week ago

“UPS Ireland is by far the worst delivery company in the country. They are so so so so so so so bad”

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Posted 1 week ago

“It’s very common sense when there’s a sign in the driveway to put the parcel where it belongs instead it put in front of the door will water from the roof comes down and the product gets damaged, soaking wet box not even a plastic bag to drivers can they read because it’s plainly assigned saying deliveries, place here not where Water comes off the roof and damages. The product in the box would be soaking wet. Doesn’t take an Einstein to read the sign that is 3 feet away where dry area where the package won’t get wet not one package for two.”

Helpful Report

Posted 2 weeks ago

“I would strongly advise people to think twice before using UPS. My parcel has been stuck in customs for days because of an error they have now admitted was their fault. Despite this, they are ignoring my phone calls and not responding to my emails. The lack of communication and customer service has been extremely disappointing. I still don't have my parcel and no one is taking responsibility or providing a solution.”

Helpful Report

Posted 2 weeks ago

“This is for the package with the tracking number of #1Z6A596R4224078352, the driver stated that there was no receiver available when we were home the entire day and took a whole day off to do get said package. This was extremely frustrating and so we called and were told that our package would come back with that driver the same day. The driver never came back. We stayed up till 10pm waiting and no one showed up. We called again the next morning and were told he’d come by today. We needed our package yesterday because we were supposed to go on vacation today. This resulted in us losing a day of our vacation to track a package. When the driver came by he would’ve missed our house again had we not went up to him. He then stated that he did come yesterday and even left a paper when in fact he never did. We even have camera footage of him going to a completely different apartment and leaving, yet he still insisted that he came and that we were lying. We’re still frustrated that not only were we being labeled as liars but also had to miss a day in our vacation to a problem that could’ve been solved had the driver went to our apartment. You associate has no customer service and needs to be fired as he called the receiver of the package as ASSH and you know that means”

Helpful Report

Posted 2 weeks ago

“Still waiting after 6 (!) extra days for two packages to be delivered. The packages are stored 20km away from my location. First delivery attempt, they said that full address was not complete, so they couldn't complete the delivery (altough my name is written at the entrance of my house on the mail box). Second and third delivery attempt next day, they didn't notify me, so I had to leave to work the whole day. Then, I talked over a phone call to an UPS worker, she said everything is fine now, we have your full address. I gave her explicitly details to leave the package in front of my door if I am not at home. 5 days after that call I am still waiting for the packages. The tracking system shows the packages being sorted out for delivery and suddenly changing status and moving back to store center. This is a joke. In addition, they separated the two packages bought from the same company into 2, so now one of them says that the address was succesfully changed but the other package says that the address is incomplete. This company is a joke. Next time I'll buy something, I'll first check that delivery is not made by UPS.”

Helpful Report

Posted 3 weeks ago

“UPS is by far the worst shipping company bar none. I am not overexaggerating here, I have had issue with about 90% of my packages. With them either showing up looking as though they were dragged behind the truck, remaining in limbo for weeks at a time with nobody having any idea where they are, or having printed up all the correct info only to have UPS send it back stating that I need another document, (that was clearly tapped to the outside of the box in a clear shipping envelope) having it returned to me, spending hours on the phone with people making every excuse in the book telling me that the shipping label needed to be printed online, (when it was) only to find that everything was done correctly be my team. When I asked if I would have to pay to ship it again, they said that I would have top pay again (even though it was the fault of UPS). There is absolutely no customer service or care at UPS. STAY AWAY FROM UPS!!!!!!!!”

Helpful Report

Posted 3 weeks ago

“They lost a box worth 640.00 dollars and the tracking clearly stated they took to the wrong address. Called 3 times and not person actually helped resolve my issue.”

Helpful Report

Posted 3 weeks ago

“Please stay out of this shipping company. They are scammers. They don’t respect delivery time. It’s been 3 days no delivery after paying for a next day delivery. No reason for delay. STAY AWAY please if you don’t want to be frustrated”

Helpful Report

Posted 4 weeks ago

“I ordered an item for my fiancé order number ending 3867. After spending near 5k for an engagement ring that I needed for tomorrow and was assured based off 2 day delivery that I would have it yesterday, I’m now being told by both Zales and UPS that the item will be delivered today but it hasn’t moved since July 18th from a ups depot in Kentucky. Both Zales and UPS has no remorse/ regard for this problem and pretty much told me oh well and to file a report which can’t be done until tomorrow. Well the engagement party is tonight. Very disappointed with the care and the help I am receiving from a company I chose to share a life moment with.”

Helpful Report

Posted 4 weeks ago

“I am still waiting for my parcel after 7 days. The are holding it from me. This is so unfair. I will not be home from wed and have had to cancel as awaiting delivery. To nake matters worse, I recently lost my lovely husband. The suppliers are as bad. I wish j could give zero srars Not yet received”

Helpful Report

Posted 4 weeks ago

“The guy that was printing was so mean to us he took long time and had a really bad attitude he was mad at us when we came in the store he was staring mad at us he was also teaching a girl how to work and she was really sad she was really young”

Helpful Report

Posted 4 weeks ago

“You tried to deliver goods on Tuesday 14.07.26 pm but could not release goods due to non payment of invoice. You NEVER send the paperwork prior to delivery so how can we pay an invoice we do not have. We paid the invoice later on Tuesday by credit card & was told delivery would be the following day. There has been no sign of another delivery yet you are adament that you have made a 3rd attempt, one being at 12.39pm today. Our offices look over the delivery car park & no UPS has turned up & also if they had been & rung the goods in bell, we would of known as there are staff on the premises all day. UPS are one of the worst delivery companies.”

Helpful Report

Posted 1 month ago

“My sister ordered her bed frame. They said it would deliver on time but they kept delaying. Now it came over 2 months later. And the box was ripped and the instructions were all crumped and ripped. How are we supposed to build it without readable instructions. The box said fragile but it clearly was not treated as it was. It’s terrible and I’ve never seen a delivery service so horrible! And the uploads aren’t letting me put photos of how the badly the package was delivered.”

Helpful Report

Posted 1 month ago

“Two packages in two years either not left at the proper place, or not left at all. No way to contact the local office to speak with someone who can actually try to do something about it. Very disappointing.”

Helpful Report

Posted 1 month ago

UPS is rated 1.2 based on 2,571 reviews