UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,353 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 12th September 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“utter shambles of a company they lie about attempted delivery when they never attended staff on the phone extremely rude and unhelpful and waited 4 days for a callback from the complaint that never came avoid at all costs”

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Posted 19 hours ago

“Son un desastre los choferes, me pusieron un paquete en espera por gusto, la dirección correcta y dijeron que no es un edificio comercial de una sola compañía y no pudieron bajar el paquete porque no les dio la gana Son una falta de respeto”

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Posted 6 days ago

“Delivery was due Tuesday did not turn up then the same Wednesday rang them told someone will ring back in a hr did not then same Thursday rang them no one rang me back then same Friday morning rang them again on Friday afternoon was told a hr again then someone rings me back and says they short of drivers and don't know when Delivery will be”

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Posted 6 days ago

“Unfortunately, I've been fairly frustrated with my experiences this year with UPS. Some areas of concern include: Late pickups, incredibly dense and poorly responsive phone system, and carelessness with fragile packages. What's prompting the review today: UPS has a lot of undisclosed/after the fact surcharges (in the category of "adjustments"). They only show up after packages have already been shipped, and don't seem to match the stated rates provided with my account online. One of these "adjustment" bills showed up in my email for $51, and I looked at it. Then the bill for the actual shipment came through, which I paid, and when I went to look at other invoices, but the "adjustment" invoice was no longer there. I assumed that it had been included in the full bill. Subsequently, about a week or so later, I got a notice saying the $51 payment was now "late". So I logged in, found that the invoice was now visible, and paid it. Subsequently I got yet another bill for $5.15 as a late fee, with an extra 10 cent "processing" fee. I was annoyed enough at this point that I reached out to UPS customer service to get the additional charge reversed, and they are refusing to do so. I figured, enough negative reviews and a complaint with the Better Business Bureau might disincentivize the unethical practices, so I'm working on that now!”

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Posted 1 week ago

“I can't understand how two items shipped to the same address the same time and date ends up with only one getting delivered and the other still missing a week after when I used priority flat rate making. I'm beyond disappointed and hurt, no confidence whatsoever in the USPS, such a shame and worst part is they don't even take responsibility with a refund”

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Posted 1 week ago

“What a bunch of incompetent people, first the girl at the store I sent from didn't put the apartment number on it, when I realized it I called and was given another number to call, I spoke with 3 different people, I could barely understand any of them, how about get people in America to take your calls ? The first one told me the apartment number was corrected and someone would be calling to confirm, hours later no call, I called again spoke with someone who didn't even know what I was talking about, he handed me off to another man who said yes I have corrected it and you will receive it Monday as planned, Monday rolls around and nothing, when I called the facility it is at had a power outage and it won't be delivered until Tuesday, it was an important document that was needed Monday, well guess what here it is Wednesday and now they are saying there is no apartment number on it, complete incompetence. I will tell everyone I know to not use UPS !!!! I would like to give them zero stars”

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Posted 1 week ago

“UPS delivered my package in the pouring down rain, and never knocked on the door, I have patio furniture they never came all the way to my home they threw it on a trash can up the hill my driveway is 100 plus ft but they just threw it in a flood on top of the trash when I have everything outside on my patio there's no excuse for this type behavior after 7pm”

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Posted 1 week ago

“Honestly. The worst company experience I’ve ever had. International package never delivered. Daily outright lies about when package would deliver. Customer service experience the worst. I cannot stress enough, if you’re reading this, do not, I repeat, do not send your package international with UPS. They deserve -5. I wil never use UPS again, for anything.”

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Posted 1 week ago

“Never turned up by 7pm . They let me know at midnight that it was not coming 5 hours later So it’s coming by 7pm next day now . It’s past 7 no sign of them or any updates .”

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Posted 1 week ago

“Worst service ever see. Parcel was not delivered even after 4 weeks but when i was booking they said it will take 5 days. Now I don’t know even where is my package and I’m sure ups also don’t have any idea about package”

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Posted 2 weeks ago

“Package wasn't delivered yet on their tracking system says package refused”

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Posted 2 weeks ago

“A package was supposedly delivered yesterday. I look no package I call and jump through hoops to talk to a human. The human tells me to call Amazon. Amazon told me UPS scanned it incorrectly showing it was delivered. I called UPS again today They told me that it was delivered to a different address. Hmmm, guess what NO IT WAS NOT!!!! UPS has gone down hill. I am beyond angy.”

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Posted 2 weeks ago

“I am very disappointed with this service they sent me a notification that my camera has been delivered and confirmed who picked it up and when I got the the access point they told me they did not receive my order. I am very disappointed”

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Posted 3 weeks ago

“Insured parcel 150x40x40 lost. No compensation, no refund. Arrogant customer service! Never again!”

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Posted 3 weeks ago

“0 stars, if I could. I had to ship a package through Vinted, selecting home pickup. The time slot given was extremely vague (8:00 a.m. – 5:30 p.m.), but despite that I waited patiently at home all day. At 3:50 p.m. the courier rang the buzzer: by the time I answered “I’m coming” and rushed downstairs, he had already left! He didn’t even look toward the entrance: I literally saw him speeding away in the van while I was left holding the package in my hands. I contacted customer service. After 10 minutes on hold and several menu selections, I had to repeat my address and phone number multiple times. I was told that “this is UPS policy, couriers do not wait” and that rescheduling would be at my expense — and not even directly through them, but only via the Vinted app. When I asked to leave negative feedback, the operator (polite but unhelpful) showed no interest whatsoever and simply told me it wasn’t his responsibility, suggesting I could leave feedback on the website. Customer service turned out to be both confusing and uninformed: first they directed me to UPS points in Lecce (!!) even though my address clearly stated Monza; then they suggested Buccinasco, and only after several corrections finally gave me a location in Monza… which turned out to be permanently closed, even though it was still listed on the UPS website and recommended by their call center. I discovered this only by physically going there, wasting my time. The same thing happened with a second UPS point (a tobacconist), whose opening hours were not updated. Only on the third attempt, thanks to the availability of another tobacconist, was I able to finally ship my package — and certainly not thanks to UPS. The final insult: the buyer received a delivery notification, but not the package. Even worse, the website’s “proof of delivery” stated: “Signature required”… although no one ever signed anything. In summary: If I had known that UPS couriers don’t even wait long enough for you to walk down a flight of stairs (as confirmed to me by their customer service as “UPS policy”), I would have immediately chosen delivery to a UPS Access Point instead. Customer service is absolutely not client-oriented and shows no problem-solving ability. Civil and constructive complaints are not welcomed. The UPS Access Points listed online and provided by customer service are not updated. Overall, a frustrating and misleading experience, at the expense of the customer.”

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Posted 3 weeks ago

“UPS service in my area has degraded significantly. Packages are delivered to the UPS terminal in Newport, Oregon, and often are not loaded into the delivery vans for 2-3 days! Delivery times are now much longer, obviously. UPS, DO BETTER! PUT THE CUSTOMER BACK INTO CUSTOMER SERVICE!”

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Posted 3 weeks ago

Helpful Report

Posted 3 weeks ago

“UPS is without a doubt the most incompetent, unreliable, and pathetic excuse for a delivery service on the planet. They can’t even do the ONE JOB they’re paid to do: deliver a package to the correct address. Instead, they dumped multiple packages of mine at the wrong location like it was nothing. Absolutely careless, lazy, and unacceptable. Their tracking system is a complete joke, their drivers clearly don’t care, and customer service is nothing but a circle of useless excuses and scripted apologies. No one helps, no one takes accountability, and your package? Consider it gone. It blows my mind how UPS is still in business. They are the definition of incompetence. If you want your stuff lost, destroyed, or tossed on a stranger’s porch, by all means use UPS. But if you actually want to receive what you paid for, avoid them like the plague. UPS doesn’t deserve customers, they deserve bankruptcy. Worst delivery company in existence — period.”

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Posted 4 weeks ago

“UPS sucks! It states on their tracking that it missed me when trying to deliver the parcel. Well, I have my front door camera which shows NO delivery from UPS ever came by my house! You suck and you LIE!!!”

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Posted 4 weeks ago

“They steal your money. I paid for three days shipping and now get another update saying my package will be delivered in five days. NO SEVERE WEATHER INCIDENTS IN THE COUNTRY THIS WEEK.”

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Posted 4 weeks ago

UPS is rated 1.2 based on 2,353 reviews