UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,488 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They just are terrible. They lost two of my packages. They get 0 stars.”

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Posted 1 month ago

“Trying to set up a my choice business account.\nHave called customer service multiple times can't even find someone who speaks decent english. ups stores wont help either”

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Posted 1 month ago

“Absolutely agree - order on Amazon Jan. 26th and keep getting text messages from UPS.com that package is out for delivery - never arrives over the last 2 weeks. Keep checking tracking ID on UPS .com website, which says weather and emergency situation - checked the website for Service Alerts - says no Alerts at this time.2-8-26. Amazon does not care and blames UPS for delivery issue. Two companies that were great, not now bad to do business with.”

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Posted 1 month ago

“They left our packages in the snow beside our lane near the road twice in the past week. The FedEx driver saw the package last week and brought it up to us. This is unacceptable. How can you do a job like that and still be employed? No wonder they lost their contract with Amazon”

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Posted 1 month ago

“Worst driver ever that delivered package today”

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Posted 1 month ago

“Customer service can't fix the address that they intentionally changed for some reason and never received any notification that there is address problem till I did track the shipment. Seller confirmation email showing the correct address it's not the first time for ups not to deliver my packages”

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Posted 1 month ago

“Absolute trash company. EVERY SINGLE PACKAGE arrives due to the weather... apparently packages can't be delivered on calm sunny days when the roads are bare and dry because that is their excuse EVERY time. I haven't received a package on time VIA UPS in years and every time it's due to "poor weather". Apparently the idiots sitting at a desk at head office thousands of miles away don't realize that I'm fully aware of the current local weather between Timmins and my town. UPS, if you can't figure out how to organize deliveries on time just admit it, don't gaslight people with bullsh!t excuses! Pathetic service!”

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Posted 1 month ago

“I'm on day three on an overnight delivery.”

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Posted 1 month ago

“Horrible, order from China on same day shipped postal system will be here before package shipped from tamiya usa in California with ups delivery being pushed back multiple times from the 26, 27, 28, and now 2 Feb, while package from chicane sent post system and going through customs has delivery date of Saturday 31 Jan and both of the orders were placed on Jan 15th”

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Posted 2 months ago

“Every time i get item shipped usp its a SS, wrong address, left 2 blocks away at right suite # but wrong building, drivers are rude...4 times out of 5 i had to go looking for my items”

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Posted 2 months ago

“Forced me to register to request package to be left at depot for me to collect after they fail to show up 2 days in a row.”

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Posted 2 months ago

“Such a disappointment I’ve called them twice and didn’t do anything new and while the call they even started to argue with me saying it was my fault that the package wasn’t delivered.Its not hard to deliver a package is it.Such as surprise that this company is still managing.Worst delivery experience I’ve ever seen.”

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Posted 2 months ago

“UPS is hands down the absolute worst delivery company in the world. The Maple Grove, Minnesota delivery facility to be specific. They have “lost” or mis-delivered 4 of my packages in a timeline of 1 year!!!!! 1% package loss…b.s.!!!!! Worst service ever!!!!! Do not use UPS!!!!!! They won’t do anything about it, it seems like a driver is stealing packages!!!!! This is unacceptable!!!!”

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Posted 2 months ago

“Is it possible to give a below 1-star rating??? Can you imagine, the man came to collect 2 parcels for return this morning I asked him a minute to check the codes in my phone to figure out what label goes to which box, and the fellow just walk off saying he's got no time, that 'they' are checking him, that if I'm lucky he's still around I can hand it to him otherwise I'd have to go drop it at a nearby address. In an extremely rude manner!!! And just for me to come out and see the dude drive off! And mind you, the previous week, I was waiting for the guys to come collect, nothing! Just for me to check my amazon account by 5pm and see a notification that they tried to collect but parcel wasn't ready??? How could adult lie this much ad behave so ruthlessly ??? Absolute disgrace this UPS!”

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Posted 2 months ago

“You Armenian office again asks for some extra payment ro be done to finish the delivery. This is pure scum! It happens over and over. You should be ashamed of yourself. Utter disgrace!”

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Posted 2 months ago

“C’est la deuxième fois avec ce colis. J’ai une problème, toute la journée j’ai resté chez moi et j’ai pas reçu mon colis, le soir j’ai appelé UPS et ils m’ont dit que le colis arrivera le soir. C’est le soir et il n’y pas de colis . Je peux pas appeler UPS car c’est que un robot qui répond. Je pourra rester sans mon colis. C’est la première fois dans ma vie que je rencontre ça. Je voudrais recevoir mon colis mais ils ne me donnent pas. J’ai tout payé. Je leur a demandé pour qu’ils laissent le colis dans le boite. I'll my avait rien, les chauffeurs n'attendent pas. Quel incompetense! Surtout quand je fais une commande sur 120 euros!”

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Posted 2 months ago

“I have stayed in two days for a parcel, first delivery I was in and card left through door, there was no knock or bell. Second time I put notice on door saying 'please use the bell' but I found the parcel behind my bin later , literally thrown there. They didn't knock or use the bell on either occasion WHY?!?!”

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Posted 2 months ago

“I honestly did not think a company this large could be this incompetent but UPS proved me wrong in spectacular fashion. I bought a $25 rug from HomeDepot.ca. UPS decided to slap $43 in “brokerage fees” on it, almost double the value of the item. Naturally, I declined the delivery. Case closed, right? Nope. A week later, UPS just dumped the package at my door anyway with a note saying “Customs fees cleared.” I never authorized that. I never paid it. Then, two months later, I received an invoice from UPS demanding payment. I contacted both UPS and Home Depot. To their credit, Home Depot was fantastic and immediately submitted a request to UPS to take responsibility for the charges. UPS? Total disaster. For months, I kept getting invoices. Every time I called, I was told: “Don’t worry, our back-end team is working on it.” They weren’t. Yesterday I received a letter from a COLLECTION AGENCY, over a $25 rug, because UPS never fixed their own mistake. This is the first time in my life I’ve ever been sent to collections, and it happened because UPS is incapable of managing their own billing system. To protect my credit, I was forced to pay a charge that I never owed in the first place. Let’s be very clear: UPS ignored the shipper’s request, kept billing me anyway, lied repeatedly that it was being handled, and then sent me to collections. This is not a mistake. This is systemic incompetence. If you value your money, your time, or your credit score, do not use UPS. Their brokerage process is predatory, their billing department is dysfunctional, and their customer service is nothing more than a loop of empty apologies and broken promises. UPS should be ashamed.”

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Posted 2 months ago

“UPS is unrealiable. They promise to deliver my parcel but everday at the end of day the story changed. The delivery date is always postponed to the enxt day, but when the day comes the product is not delivered. This is atrick to make someone believe the delay is just by a day. In my case, it is more than 7 days of spamming me with Emails of delivery but at the end of each day, nothing is forthcoming. Until now, I am still waiting, I don't know if the parcel will be delivered or not”

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Posted 2 months ago

“Waited in all day for a delivery they said between 11to 3pm still not here they were very quick to take payment for import and admin fees very disappointed”

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Posted 2 months ago

UPS is rated 1.2 based on 2,488 reviews