UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,571 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,571 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“U.p.s lost my package in Orlando and now they won't even fix this smh I'll never use u.p.s ever again!”

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Posted 2 months ago

“Next day delivery or your money back What a joke!”

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Posted 2 months ago

“Drive show up but did not ring doorbell our order record sign”

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Posted 2 months ago

“⭐ 1 Star Extremely disappointed with UPS Express service. I paid a premium price for express international shipping from the UK to the United States, expecting reliable and professional service. The package was guaranteed to be delivered on June 10, as it contained a gift for an important event. Instead, on June 10 the tracking status suddenly changed to a delay at a warehouse, and since then there has been absolutely no explanation provided. It has now been two days, and neither the sender nor the recipient has been contacted by UPS. No one has explained the reason for the delay, no updates have been provided, and there is no estimated delivery date. The package is simply sitting in a warehouse with no information and no communication. This is completely unacceptable for a service that charges premium express shipping rates. Customers pay extra because they expect reliability, transparency, and timely delivery. UPS has failed on all three. The gift has now missed the event it was intended for, making the expensive express service pointless. I strongly believe this situation demonstrates a lack of professionalism and poor customer service. Tracking Number: 1ZY248T80492664055 I would appreciate a response from UPS management regarding this issue. Based on my experience, I cannot recommend UPS Express to anyone. It is expensive, unreliable, and extremely frustrating when something goes wrong.”

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Posted 2 months ago

“Absolutely disgraceful and unprofessional shipping company that treats pregnant women very badly - refused to take products up to our flat door (supposed to be a door-to-door service) and were very rude to me several times. Also messed up with the arranged pick-up request - when I called, their customer service asked me to take the product to the access point by myself until I yelled at them, saying I am pregnant.”

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Posted 2 months ago

“Worst company I’ve ever dealt with. Absolute garbage. They charge extra money for express delivery, yet it still takes eight days for the package to arrive. This is completely unacceptable and feels like a scam service rather than a paid express option. There is no reliability, no transparency, and no respect for customers’ time. I am extremely frustrated and will never use this service again 😡”

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Posted 2 months ago

“Paid for express international service, then UPS opened an investigation that delayed everything for a week without providing any meaningful updates. Now they have lost my parcel entirely. Called the UPS staff, not helpful, just tell me you have to wait...Completely useless. The parcel contained very important documents, and to this day I have no idea where they are or who will cover the costs and consequences of their loss. NEVER UPS, unless it is the last courier on Earth!!”

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Posted 2 months ago

“This is by far the WORST company! They do not honor any claims, when I specifically pay for insurance. UPS is a very dishonest company, that should be avoided”

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Posted 2 months ago

“Calling UPS to find a delivery is a waste of time, all they do is read what they have put on line and then try to forward your call to anyone but them. My shipment took 24 hours to get from IA to wpg and is sitting in wpg for 3 days, only to be told delivery by end of day, for 3 days in a row. Useless”

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Posted 2 months ago

“If you want your package delivered don't use UPS. They will not deliver to my address because I made a complaint about their Driver. The delivery isn't the issue, it's the Harassment with all the Falsified Notices that are sent out to me saying "Out for Delivery" "Sorry we missed you" with a note claiming I wasn't available, which was a lie. They had no intent on delivering the package. This Harassment continued for 5 days , then they initiated "RTS"-Return to Sender. This has been going on for 4 Years. I would give them NO STARS, but then I couldn't provide the review. Using UPS wasn't my choice, the company I ordered from sent it UPS, after I told them not to.”

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Posted 2 months ago

“They continue to dump my packages at the WRONG house! No delivery pictures, just its at the front door. The picture I did get was the WRONG house. I was just in a massive car wreck. Not only did they dump my packages I cannot get to the store for at the WRONG house, they dumped my attorneys packet at the WRONG house. They keep telling me to contact the seller. The seller is not the idiot in the truck driving to the WRONG address! THIS IS NOT MY HOUSE UPS!!!”

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Posted 2 months ago

“Hoestly, why would anyone use UPS? Worst courier ever 13 days late! DHL isn't a lot better. Fed Ex is the most consistent I find.”

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Posted 2 months ago

“Worst delivery company ever. Delivery delayed by 3 days and no update on the website. I don’t understand why online companies use such a bad delivery company as UPS”

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Posted 2 months ago

“Never received a parcel on the promised day !”

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Posted 2 months ago

“Im sapose to have a package delivered today on the 29th. Now tracking is showing that I won't receive it for another 3 days. Tracking shows that it took 7hrs to go from Moses lake to Spokane wa. These two cities are about one hour away from one another so how is that even possible. I am also one hour away from Spokane and I now have to wait 3 more days to receive this package. When I contacted ups they pretty much told me im just screwed and that ups don't work on Saturdays and I will not receive this tell Monday. What is going on with these slow deliverys.?”

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Posted 2 months ago

“Claimed that there was a customs hold between England and Scotland, makes zero sense as there is no trade barrier. A full week passes before they even send it out for delivery. Driver didn't attempt delivery but I can only assume marked it as attempted delivery failed for the second time even though the was about two hours between dispatch and attempted delivery so I doubt they even tried once. Customer service is truly awful as well just repeating sorry for the inconvenience.”

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Posted 2 months ago

“UPS drivers are the worst, they don't ring the buildings intercom, and if you request them to do that, they will disappear your package, and the customer service sucks, they will inform you what you already know, don't use this carrier the service is a nightmare.”

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Posted 2 months ago

“Terrible experience with this company. Make sure you read all the information about what you’re covered for but apparently unless it has been packaged by a manufacturer (for shipping) it can and will get damaged beyond repair. They absolutely smashed up a brand new vanity sink unit, put it in a different box without the sink, and then decided to deliver it back to us. £400 lost. They will not pay out or do anything to resolve this. You will not be covered for any damages. AVOID AVOID AVOID!”

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Posted 2 months ago

“UPS is by far the worst courier company and customer service is even worse. Had a package coming to me from Calgary and then sat at a depot in Saskatoon 6 days and still hasn’t been shipped.”

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Posted 2 months ago

“I booked UPS to South Africa with Interparcel on a Friday. The expected delivery was the following Tuesday by 11am. I dropped off the parcel immediately around the corner from me. The parcel was not picked up and when I popped back to the shop they said UPS had not picked up on that Friday. As it was a holiday on Monday, the parcel was picked up on Tuesday, and at that time UPS tracking said it would be delivered on Thursday. UPS tracking is terrible - often out of date and showing incorrect information. In addition, Thursday could NEVER have been possible, because there is always a payment for clearing customs, which the recipient paid immediately he was asked. Then UPS told me it takes around 48 hours before the parcel is released. Eventually UPS tracking said it would be delivered on Monday. Finally it was delivered on Tuesday. Even 24 hours after delivery, UPS tracking still was showing that the parcel was in their system, and that the customs fee still had to be paid. Needless to say, this whole saga caused both me and my recipient a lot of stress, and a lot of time trying to get sensible answers. I have had from both Interparcel and UPS emails apologising for the poor service. However, despite asking Interparcel for a refund for a delivery that was delayed by a week, and with ridiculously poor levels of tracking, their answer was that the service was never guaranteed. What a terrible cop-out.”

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Posted 2 months ago

UPS is rated 1.2 based on 2,571 reviews