UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,320 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,320 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a problem receiving my packages with Ups .Now they are remodeling the apartments where I am staying but the apartment I am staying in is completed. They are saying someone is refusing the packages which is a lie I am the only one there so who is refusing the packages. They are either going to the wrong address or lying about trying to deliver my packages because they are assuming because they are remodeling no one is here.I am here. Please deliver my packages.”

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Posted 2 months ago

“Ordered a package that I needed in 2 days. Was told it was out for delivery on day 2. It never came and I have heard nothing from UPS since. Horrible server and the absolute WORST customer service on the planet.”

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Posted 2 months ago

“Don’t even notify you through email or anything that your driver is out attempting delivery. The tracking page just tells you a time and they might not even come at the time it says. So you end up getting an attempted delivery notice. LIKE WTF”

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Posted 2 months ago

“I ordered two separate packages from Ebay and did not receive either one. Apparently the delivery drivers do not make sure of an address before leaving a package as both were left somewhere other than my home. the pictures taken by drivers were not even my home. This cost me a moderate amount of money and I have no way to be refunded as this is not the fault of the Ebay sellers. When I tried to contact UPS, I couldn't even get through to a human being. Also the automated voice on UPS told me to contact Amazon and I couldn't even state that purchases were from Ebay!”

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Posted 2 months ago

“I sent a very important document required for my marriage and UPS just LOST it. Very bad experience. They told me to make a claim and that's it. No apologise nothing. They don't even bothered to see what happen. I was told that they couldn't find any more info on the system and that's it. Wedding postponed now”

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Posted 2 months ago

“It said I got my package but the driver didn’t even come by my building, 1 star”

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Posted 2 months ago

“I paid for next day shipping and the package was received 3 days later. The first call, on the day the package did not arrive, the agent said I had to wait for the package to arrive. The second call, on the day the package arrived, the agent said my refund claim was being processed and could take up to 30 days. The third call, after not receiving my refund, they tell me that I missed the 15 day threshold and now they can't help me. I paid $51 dollars to ship this package.”

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Posted 2 months ago

“The driver decided to THROW my parcel over my gate. My parcel had FRAGILE written on the front in big writing… and he decides to throw it. If POSSIBLE NEVER HAVE DELIVERIES THROUGH UPS!”

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Posted 2 months ago

“WORST! WORST! Delivery Service ever! And am suing!!!!”

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Posted 2 months ago

“UPS dropped the package at the bottom of the stairs. Face down on the filthy concrete. Didn't even bother to bring it the apartment. And due to laziness Someone took it. Also they delivered one package through the hole in our screen door. And a neighbor had to deliver it to us. Surprisingly neither one was damaged But one was stolen. That is incompetence”

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Posted 2 months ago

“My perishable food delivery was not delivered on a Friday when it was already sorted and in a truck. It went to a warehouse for the weekend and they had the nerve to delivery that next Monday late afternoon - all the food was soaking wet from defrosting and a $200+ waste of food. She shipper sent a replacement order and said it happens all the time and UPS won't reimburse them. I made a claim and 2 days later still have not heard a word. Crappy service”

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Posted 2 months ago

“UPS has been an absolute disaster. I paid extra for next-day delivery, and now it’s been two full weeks — no package, no real explanation, just a black hole of incompetence. Their tracking system is useless, their customer service is a joke, and their automated messages are as helpful as a paper umbrella in a hurricane. This isn’t just bad service — it’s misleading, dishonest, and deeply disrespectful to customers. UPS promises speed and reliability, but what they actually deliver is frustration, lies, and radio silence. I feel scammed. I wouldn’t trust this company to deliver a pizza, let alone an important package. Use literally any other service if you care about your time, money, or sanity.”

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Posted 2 months ago

“Mijn ervaring met UPS was ronduit schandalig. Zendingen verdwijnen alsof het de normaalste zaak van de wereld is, en wat wél aankomt, is vaak beschadigd of duidelijk gemanipuleerd. Dit getuigt van een ernstig gebrek aan professionaliteit, veiligheid en verantwoordelijkheid. Wat nog erger is: de klantenservice doet alsof dit allemaal normaal is. Klachten worden niet serieus genomen, er is geen fatsoenlijke opvolging, en alles wordt afgedaan met loze beloften en”

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Posted 2 months ago

“This is why I avoid ups like the plague.”

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Posted 2 months ago

“2nd time overnight shipment of live fish was delayed with no explanation. Delivery automatically changed to next day even though I paid for next day.”

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Posted 2 months ago

“Very unprofessional company,lost the invoices for international shipping,never contacted to resolve it,and when I contacted them and offered to resend documents,just arranged shipping back,with no further explanation.”

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Posted 2 months ago

“Didn’t stick to delivery date. When delivery was made, the parcel was left in the open, in full view if anybody fancied stealing it. This is not a delivery service, this is a ‘chuck it and run’ service.”

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Posted 2 months ago

“No stars! Delivered my package to Third pty, Michaels. I go for pickup at 4:30pm and the Affiliate tells me that they can’t find it and maybe it didn’t even get delivered like they say. The affiliate says UPS always says that they made the drop, prior to making the drop. Frustrated, i file a claim. I am not about to be chasing a package that should have delivered to my door, or at least some kind of hang tag should have been left for me. An agent called me and assured me that they would find my package and deliver it to my door. Two weeks went by, the package ended up back at the shipper and UPS NEVER contacted me back to explain. I will avoid UPS at all costs in the future, in both my personal and professional shipping opportunities.”

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Posted 2 months ago

“Firstly, Late with the delivery. Then lied about the "package being an irregular shape" or "not package correctly" (It was a rectangular shape package in a cardboard box then shrink wrapped) Then they charged me £21 extra !! Absolute joke. No better than a Scammer. Awful experience.”

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Posted 2 months ago

“Terrible website that doesn’t work across multiple search platforms. Customer support is all shipped offshore to people who speak barely understandable English and often don’t know how to help and just repeat themselves. Cutting all possible corners wherever it’s possible to save a penny and it shows.”

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Posted 2 months ago

UPS is rated 1.2 based on 2,320 reviews