UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,394 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver delivered to wrong address and when I call to speak to someone there is a horrible language barrier and he tells me it was delivered to my home and there's nothing more he can do. So I got nowhere with customer help from them and still missing my package due to driver not looking at the address properly!”

Helpful Report

Posted 2 months ago

“Very angry at UPS's unprofessional service. Said they'd deliver on the Wednesday but I couldn't get time off work so asked for delivery on the Thursday. No problem. Took a day's leave to make sure I was in. UPS never arrived. Still in the depot apparently. My parcel still hasn't arrived, and what's the betting when it does, they'll just dump it in the garden to be stolen. And I have to give them one star for this?!!”

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Posted 2 months ago

“Misrepresentation, terrible service and complete incompetence. I wanted to ship a present from Vancouver, BC to Seattle, Washington. I called TWICE (both the day before and ON THE DAY) to confirm I can send the article, and BOTH TIMES I was said yes. So I proceed to PAY THEM TO DO WHAT THEY CONFIRMED THEY CAN DO. The next day I learn that the package is stuck at customs for the exact same reason I called UPS twice. I call them to inquire why the package is not delivered and they proceed to tell THE EXACT OPPOSITE OF WHAT WAS COMMUNICATED the day before. They promise to give me a call back a number of times with resolution and I hear nothing back. As a result, I now have to wait for the package to returned to then struggle to receive a refund for the service that was rendered as a result of MISINFORMATION BY UPS employees. The level of incompetence, service and overall experience is completely appalling. PLEASE AVOID AT ALL COSTS.”

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Posted 2 months ago

“They keep shipping our packages to a local store to pick up because they are to lazy to deliver them! It's ridiculous this is like the 5th or 6th package over the past 2 mths we have had to go and pick up! I will never choose to ship with UPS or receive if I have a choice!”

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Posted 2 months ago

“I dropped off a pkg on Monday and was told it would get there Thursday. I specifically told them it had to get there by Friday. They guaranteed it would get there by Thursday. I paid extra for the shipping. Well, it never made it Thursday or Friday. Today is Monday and it still is not there. I called customer service and asked for a refund and was told NO because it was scheduled for a ground delivery which takes 5 to 7 business days. They never told me that. He guaranteed me Thursday delivery. I will never use UPS again and will be telling everyone I know not to use them either. $48 refund is not going to break UPS.”

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Posted 2 months ago

“I cannot believe how bad their customer service is, I have communicated with two different people there over the last month and have not had any resolution. Even though it was promised in a few days.”

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Posted 2 months ago

“I had a package reported delivered on July 30. Problem with the delivery... It was delivered to a business 22 miles from my home. Amazon stopped just short of accusing me of trying to run a scam. They required me to file a police report before they would CONSIDER a refumd. They believed it was delivered, they assumed to me. Turns out someone in the delivery process(UPS) printed a different label with a different address and placed it over the original with my name and street address still clearly visible. I found my $477 package 6 days later. I asked the business owner "Why would you sign for a package that isn't addressed to you". She responded " the UPS drivers don't want to deliver to places outside of town so they print a label with my address slap it over the original and leave them here". It was just dumb luck I found it. (The business charged me $5 for my package.) UPS didn't inform Amazon, the sender or me what they had done. Consequently someone was on the hook for $477. The UPS automated system provided the delivery information that lead me to my package it provided the following information: " Delivery was made at (time) to Ash Fork, Az, package was left at the front counter and signed for by Abby". No address, business name and who the f... is Abby. 6 days of aggravation, frustration, anger, Police report, hundreds of miles of driving, Calls to Amazon and a police report. All could have been avoided with a simple act of courtesy. If doing the jpb you were hired to do is to much... Let someone know. Someone owes me. Someone owes my county sheriff. Someone owes the business owner that they involved. I won't hold my breath, afterall UPS would have to care about providing a positive experience / outcome for their customers. Enough said I'll leave it there. I have a picture of my package with the altered original shipping label. In the future I and the people in my sphere of influence will avoid doing business with UPS.”

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Posted 2 months ago

“Our packages constantly THROWN onto our Front Steps not Our Rear Door as requested via the Delivery Preferences we chose on THEIR website i.e. Company Smartphones, RAID drives and Laptops. Rude Lazy drivers. NO delivery problems with FEDEX, AMAZON or USPS just UPS!! We even have a Sign!!”

Helpful Report

Posted 2 months ago

“I would strongly caution anyone considering doing business with this company. During my time working there, I witnessed numerous unethical practices that left many customers disappointed and out of pocket. The company frequently advertises products it cannot fulfil and often substitutes orders with lower-quality alternatives to maximise profits. Orders are regularly delayed or never dispatched at all, and customers who request refunds rarely receive them. Despite portraying itself as a larger operation, the business is actually run solely by the owner, Sean Currie, with the support of just one admin assistant. All sales and support communications are handled by Sean himself, although he gives the impression that a full team is managing operations. From what I observed, even the one other admin appeared unhappy in their role — and understandably so. Our main responsibility was to lie to customers in order to retain sales, even when we knew that orders were delayed, cancelled, or unfulfillable. Throughout my time there, I received numerous complaints from customers who said they were forced to raise chargebacks through their bank due to what they described as fraudulent activity. Many felt they had no other choice, having been ignored or refused refunds after their orders were not delivered. In my short time working there (just four months), two banks closed or refused to continue working with the company due to the high volume of chargebacks and customer disputes — a clear indication of the widespread dissatisfaction among customers. The company is poorly managed, lacks transparency, and operates with little regard for integrity or customer care. I would not recommend this company to anyone.”

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Posted 2 months ago

“UPS are uniquely bad. Why does any retailer use them? It has to be because they are cheap? They appear to have mastered the art of saying they have "tried to deliver" to your property only to have actually NOT tried to deliver and, instead, delivering to a "local partner" which is often a chaotic newsagents in the middle of a housing estate. This, to be clear, has actually happened to me 100% of the time for the last 3 deliveries. Worse, this time, on being prompted to travel to said "local partner" the package wasnt there. It appears this particular driver confirms the package has been delivered but takes it back to the depot to re-deliver to the newsagent the following week as his schedule allows. What a ridiculous company.”

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Posted 3 months ago

“Lost two of my packages and would put updates like it was our address that was wrong. We were outside and ups driver said it wasn't on his truck then left and said out address was incorrect. Went on for two days then showed it delivered but never was. Total joke of a company, probably why they are laying off 20,000 people 🙄”

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Posted 3 months ago

“What impressed me most about MADACOVI.CO was their process. As someone from a tech background, I appreciated their systematic, data-driven approach to asset tracing and recovery. MADACOVI.CO utilized digital forensics, IP tracking, and third-party platforms to track my crypto transactions. No fluff—just clean, structured communication backed by visible progress. The experience felt more like working with a specialist cyber unit than a customer service department. Highly recommended for tech-minded individuals who value process and accountability.accountability.”

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Posted 3 months ago

“agree horrible service online or on the phone - UPS decided to change the address of a delivery but getting in contact with them to find my package is a nightmare and waste of time”

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Posted 3 months ago

“I hope I never have to deal with UPS again. I paid for the 2-3 day delivery and at first it was going just fine, until I saw the UPS truck pull up to the front of my house, the guy didn’t even get out of his seat, looked around outside and then drove off! The next day, my tracking said it would be delivered between 12pm-4pm. Did that happen? No. Now it’s Pending and no one at UPS will even tell me what is going on. We all make mistakes, maybe it got put on the wrong truck, I don’t know, but it’s all just frustrating. I’m a teacher and school is starting back up soon so I really did not have the time for UPS to not do their jobs. Genuinely the worst postal service.”

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Posted 3 months ago

“I paid extra for fast home delivery, expecting my parcel within the promised 3-day timeframe. Instead, UPS took 4 days to drop the parcel at a convenience store for collection — a cheaper service I never agreed to. The following day, I called customer service. They told me the parcel would be delivered to my home “within the day, maybe in an hour.” I waited — but a few hours later, I received a call from a private number saying they couldn’t deliver it at all, and my only options were to go collect it myself or wait until sometime next week. I had no choice but to collect the parcel myself from the convenience store — wasting my time and effort. To make matters worse, the tracking information only changed to ‘delivered’ and ‘received’ after I collected the parcel myself, falsely implying the delivery was completed at my home. This is completely untrue — no UPS courier ever came to my house. So, I paid for a service I never received, had to do all the legwork, and I’m still waiting for the £5 refund for the downgraded delivery. If you want to be treated like a donkey, waste your money, time, and be misled by false tracking and poor customer service, then UPS is the company for you. Otherwise, avoid them completely.”

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Posted 3 months ago

“UPS is by far one of the worst delivery services I’ve dealt with. They never deliver to my home, even when I’m clearly home and waiting. Instead, they constantly drop parcels at random pickup points—often not even the one I selected or the closest to me. It’s frustrating, unreliable, and completely defeats the purpose of home delivery. If I wanted to pick it up myself, I wouldn’t have paid for delivery in the first place. Avoid if you actually want your package delivered to your door.”

Helpful Report

Posted 3 months ago

“Own a business and ordered a plumbing fixture from a supplier that used UPS to deliver it. In the past I have had quite a few late deliveries where it’s at least a few days late but this time I specifically ordered for next day delivery. It was pushed back a day and I could live with that. But as I was tracking the delivery and saw that they were blocks away from delivering it was cancelled. Very disappointed so far as it’s holding up a job now. So when I tracked it I was told it would be delivered the next day. Again I track it and see it loaded on a truck again, given a 10:00 to 2:00 window for delivery. I pull it up on a map that supposedly has gps on the truck and again 2 blocks away. And what do I get, delayed again. Now the excuse is the same as the day before that says that there was a problem with a trailer that caused the delay… so 2 days in a row it’s loaded on a truck, 2 days in a row I can see it’s blocks away from being delivered, and then some BS about a trailer? Ridiculous. Why have tracking if you can’t even follow it. I was supposed to leave for vacation and trying to have my men set up to get work done and now it’s going to hold up a job cause after I got overnight delivery it’s now a week late and was put on a truck at least twice? What’s going on over there UPS? You might push me to stop purchasing from a supplier because I can’t get anything delivered on time anymore.”

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Posted 3 months ago

“If I could rate less I would. Since 2020, I have NEVER received a package delivered by UPS to my home. Either the driver doesn't even leave a ticket on the door and leaves it at the drop spot, they don't buzz the buzzer at my apartment and leave a ticket, or they send my item back to the sender. I'm at the point that even if I want a product bad, I won't get it if I know the company even only sometimes ships with UPS. I am beyond fed up. Within this same week as these pictures, I received Amazon deliveries inside my building with no issue.”

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Posted 3 months ago

“Wednesday 7th of May 2025 posted a parcel at the Congleton depot and agreed to pay £21.89. However in the same week and without my permission a further £61.63 was taken from my Bank account, this theft and fraudulent use of my visa card details. I did call at the Congleton depot where Sharon and Wayne said they would deal with the matter. I sent a WhatsApp message to Sharon asking for an update in June only to be told it was being delt with and she would contact me when more information was available. We're almost August and this money still hasn't been refunded. I've spoken to customer service today following a lengthy phone call now got to wait for someone to look into the matter but no reference number give which I find very strange. This company is not to be trusted with card or bank details in my opinion. Very disappointed Patrick”

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Posted 3 months ago

“Customer support is so rude, package delays in the last minute, acusing me of delaying my package. Just a screwed up company. Wouldnt recomend.”

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Posted 3 months ago

UPS is rated 1.2 based on 2,394 reviews