I paid for next day shipping and the package was received 3 days later. The first call, on the day the package did not arrive, the agent said I had to wait for the package to arrive. The second call, on the day the package arrived, the agent said my refund claim was being processed and could take up to 30 days. The third call, after not receiving my refund, they tell me that I missed the 15 day threshold and now they can't help me. I paid $51 dollars to ship this package.
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