UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,278 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 22 minutes on a call with customer service I can accurately assess that there is no room for process improvement ideas in that company. My package I had overnight shipping and the shipping times kept getting changed. Not a big deal because it was the same day. I worried that they would deliver the 30 minutes I wouldn’t be home so I updated to no signature required. There was no alert or pop-up that making this change would DELAY the delivery an entire day. I paid for overnight shipping because I needed it by that date. Now it’s getting delivered tomorrow and requiring a signature is back on. Moving my schedule around a second day is not an option. The solution they offered me was to call the company that I purchased the item from and see if they could fix it. Say what?! My item is still on the truck and less than a mile from my house and the business I bought the item from can fix UPS processes? If there’s any way to not have UPS deliver to my home again I’d be all over it.”

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Posted 2 weeks ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 2 weeks ago

“I reschedule my delivery that requires a signature from May 22 to May 23 which cost $10. UPS still attempted delivery on the 22nd?? It was not deliver on the 23rd or 24th. After many attempts I finally spoke with a human who is now telling me it will be delivered on the 27th. BTW the person I spoke with was in India or Pakistan , definitely not American. If UPS was serious about customer service they would connect you , easily , to a human. They are hoping you’ll give up and they will not have to deal with the customers.”

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Posted 3 weeks ago

“I have had a problem receiving my packages with Ups .Now they are remodeling the apartments where I am staying but the apartment I am staying in is completed. They are saying someone is refusing the packages which is a lie I am the only one there so who is refusing the packages. They are either going to the wrong address or lying about trying to deliver my packages because they are assuming because they are remodeling no one is here.I am here. Please deliver my packages.”

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Posted 3 weeks ago

“Ordered a package that I needed in 2 days. Was told it was out for delivery on day 2. It never came and I have heard nothing from UPS since. Horrible server and the absolute WORST customer service on the planet.”

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Posted 3 weeks ago

“Don’t even notify you through email or anything that your driver is out attempting delivery. The tracking page just tells you a time and they might not even come at the time it says. So you end up getting an attempted delivery notice. LIKE WTF”

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Posted 3 weeks ago

“I ordered two separate packages from Ebay and did not receive either one. Apparently the delivery drivers do not make sure of an address before leaving a package as both were left somewhere other than my home. the pictures taken by drivers were not even my home. This cost me a moderate amount of money and I have no way to be refunded as this is not the fault of the Ebay sellers. When I tried to contact UPS, I couldn't even get through to a human being. Also the automated voice on UPS told me to contact Amazon and I couldn't even state that purchases were from Ebay!”

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Posted 3 weeks ago

“I sent a very important document required for my marriage and UPS just LOST it. Very bad experience. They told me to make a claim and that's it. No apologise nothing. They don't even bothered to see what happen. I was told that they couldn't find any more info on the system and that's it. Wedding postponed now”

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Posted 3 weeks ago

“It said I got my package but the driver didn’t even come by my building, 1 star”

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Posted 3 weeks ago

“I paid for next day shipping and the package was received 3 days later. The first call, on the day the package did not arrive, the agent said I had to wait for the package to arrive. The second call, on the day the package arrived, the agent said my refund claim was being processed and could take up to 30 days. The third call, after not receiving my refund, they tell me that I missed the 15 day threshold and now they can't help me. I paid $51 dollars to ship this package.”

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Posted 3 weeks ago

“The driver decided to THROW my parcel over my gate. My parcel had FRAGILE written on the front in big writing… and he decides to throw it. If POSSIBLE NEVER HAVE DELIVERIES THROUGH UPS!”

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Posted 4 weeks ago

“WORST! WORST! Delivery Service ever! And am suing!!!!”

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Posted 4 weeks ago

“UPS dropped the package at the bottom of the stairs. Face down on the filthy concrete. Didn't even bother to bring it the apartment. And due to laziness Someone took it. Also they delivered one package through the hole in our screen door. And a neighbor had to deliver it to us. Surprisingly neither one was damaged But one was stolen. That is incompetence”

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Posted 1 month ago

“My perishable food delivery was not delivered on a Friday when it was already sorted and in a truck. It went to a warehouse for the weekend and they had the nerve to delivery that next Monday late afternoon - all the food was soaking wet from defrosting and a $200+ waste of food. She shipper sent a replacement order and said it happens all the time and UPS won't reimburse them. I made a claim and 2 days later still have not heard a word. Crappy service”

Helpful Report

Posted 1 month ago

“UPS has been an absolute disaster. I paid extra for next-day delivery, and now it’s been two full weeks — no package, no real explanation, just a black hole of incompetence. Their tracking system is useless, their customer service is a joke, and their automated messages are as helpful as a paper umbrella in a hurricane. This isn’t just bad service — it’s misleading, dishonest, and deeply disrespectful to customers. UPS promises speed and reliability, but what they actually deliver is frustration, lies, and radio silence. I feel scammed. I wouldn’t trust this company to deliver a pizza, let alone an important package. Use literally any other service if you care about your time, money, or sanity.”

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Posted 1 month ago

“Mijn ervaring met UPS was ronduit schandalig. Zendingen verdwijnen alsof het de normaalste zaak van de wereld is, en wat wél aankomt, is vaak beschadigd of duidelijk gemanipuleerd. Dit getuigt van een ernstig gebrek aan professionaliteit, veiligheid en verantwoordelijkheid. Wat nog erger is: de klantenservice doet alsof dit allemaal normaal is. Klachten worden niet serieus genomen, er is geen fatsoenlijke opvolging, en alles wordt afgedaan met loze beloften en”

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Posted 1 month ago

“This is why I avoid ups like the plague.”

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Posted 1 month ago

“2nd time overnight shipment of live fish was delayed with no explanation. Delivery automatically changed to next day even though I paid for next day.”

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Posted 1 month ago

“Very unprofessional company,lost the invoices for international shipping,never contacted to resolve it,and when I contacted them and offered to resend documents,just arranged shipping back,with no further explanation.”

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Posted 1 month ago

“Didn’t stick to delivery date. When delivery was made, the parcel was left in the open, in full view if anybody fancied stealing it. This is not a delivery service, this is a ‘chuck it and run’ service.”

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Posted 1 month ago

UPS is rated 1.2 based on 2,278 reviews