UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,443 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

Write Your review

Tell us how UPS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The UPS driver did not ring the door bell when making an attempt to deliver a package. There are 3 adults home right now and any one of us would have answered and signed for the package. I called customer service and nothing can be done. Now I have to wait 2 days for the next attempt. We have the ring app and could see the driver knocking softly and leaving immediately. The website keeps telling me I cannot have the package sent to a nearby UPS store because there are no location near me. I literally have 4 near me!”

Helpful Report

Posted 1 month ago

“UPS Lost my Package and Refused a Claim: I strongly suspect our package was stolen by the UPS delivery driver and that UPS is now covering it up. The driver completed only one of the required three delivery attempts, yet the package was suddenly marked as “in the warehouse.” Since then, it’s been nothing but excuses. I’ve called the 1-800 number repeatedly, and customer support has been completely unhelpful. Every single time, I’m told I’ll receive an update within 24–48 hours and that another delivery attempt will be made. That update never comes. After a full week of my nonstop calls, it became clear the package was likely lost, so I tried filing a claim online. Instead, the website prevented me with an error message saying I couldn’t submit a claim for my tracking number. When I called again, the “Technical Team” claimed it wasn’t an error at all, I’m simply not allowed to file a claim for this shipment. So to recap, UPS failed to complete required delivery attempts, failed to provide updates, failed to locate the package, and then blocked me from filing a claim entirely. This is unacceptable and feels like a deliberate attempt to avoid accountability. I will not be trusting UPS with my deliveries again.”

Helpful Report

Posted 1 month ago

“Recently UPS switched to insanity mode and started returning to sender ALL shipments claiming "illegible address labels". What an anomaly. Theatre of absurdity.”

Helpful Report

Posted 1 month ago

“I had a nightmare experience with UPS that turned a simple package shipment into weeks of frustration and potential financial loss. I shipped a package to Italy via a forwarder, paying $82.26 for their promised 2-day service. Instead, it arrived after 5 days, and then sat idle at Italian customs for another 7 days. Customs conducted an unauthorized inspection without my presence and claimed the product’s value was higher, demanding extra fees as if it were a business shipment. When I rightfully refused acceptance and requested the return – a standard customer right – UPS dragged their feet for another full week before even starting the return process. After endless emails and calls, the package finally made it back, but now the forwarder is holding it hostage, claiming UPS demands an outrageous $329.47 for the return, complete with a shady invoice. This fee is higher than the product’s value! UPS’s service is unreliable, their processes are opaque, and they take zero responsibility for the chaos they cause. Delays, poor communication, and indirect involvement in what feels like a scam – avoid them if you value your time and money. There are far better shipping options out there!”

Helpful Report

Posted 1 month ago

“Worst delivery company known to man. Had to take work off just so I could sign for a package that was delivered 6 hours past the expected delivery time.”

Helpful Report

Posted 1 month ago

“Worst delivery company known to man. Had to take work off just so I could sign for a package that was delivered 6 hours past the expected delivery time.”

Helpful Report

Posted 1 month ago

“I'm giving it a one star because zero is not an option. U p s must be the worst courier ever.And i've worked with many of them over the years. Every time they are to deliver packages to our apartment, they never deliver it.They either leave a sticker saying they tried, which of course they never did. I was home one day all day waiting for the delivery and all of a sudden, I get an email saying that they attempted delivery, but we weren't there. I run out to the front of the building only to find a sticker stuck to the intercom box. .All they had to do was enter the code, and we would have let them in. Today we're expecting two packages.We didn't even get a sticker.My wife got an email saying that we can pick them up at a ups store! So my advice don't use ups or let your vendor know that you will not be buying from them if they use ups. Obviously this company does not care or read any reviews done about it because it continues to happen. So my wife and I are focusing on vendors now and letting them know that if they're using u p s, we will not be purchasing from them.”

Helpful Report

Posted 1 month ago

“Next day air has turned into pushing the date forward a day everyday for 5 days straight now. What a joke”

Helpful Report

Posted 1 month ago

“Ups sucks delivery was supposed to be today between 11 am and 2pm then it changed to 1pm to 4 pm now it say delivery for tomorrow by 9pm which is the 16th of December. Also stated the reason is because of emergency weather. But there is snow on the ground anywhere to be seen. Also was tracking the driver and the driver stayed in one area for 2 hours maybe longer. Then around 530pm I got the good notification for weather. So it seams like the driver ended there route early after sitting around for 2 hours or longer. Now I got to wait for my package another day. While I'm watching Amazon and FedEx, drivers deliver there packages still while it's going on 8pm and the ups reps say they stop delivery at 7 during peak season sounds like bull to me”

Helpful Report

Posted 1 month ago

“I hate this company! The UPS deliver driver miss delivered my package for the 3rd time. They are honestly the worst delivery service ever. Curious on how are they still in business at this point? After the miss delivery UPS customer service said I couldn’t make a claim because it was already delivered , definitely hate this company”

Helpful Report

Posted 1 month ago

“Late delivering. Package arrived looking like it had been run over. Sure enough, once I opened it, the products spilled out everywhere, making a huge mess of my house and truck, when I took it to return. Not impressed. Would never use this Carrier”

Helpful Report

Posted 1 month ago

“It honestly feels like UPS is committed to redefining “delivery” just not in the way anyone asked for. The classic “we couldn’t deliver because you weren’t home” routine is always a nice touch, especially when I’ve literally been in all day and then get the privilege of collecting my own parcel from a “convenience” store (convenient for who? Certainly not me). And the latest performance? My parcel spent three days sightseeing around the same city as me before UPS finally decided it was ready to be delivered. People love to joke about Evri or Royal Mail, but at least they deliver. Customer care on the phone is the cherry on top, they simply read back the exact same tracking info I’m already staring at on my screen. Incredibly helpful. Truly a masterclass in telling me absolutely nothing I didn’t already know.”

Helpful Report

Posted 1 month ago

“Very irresponsible service. Two day air package arrived 18 miles away from home on Friday morning 1 am. It sat there then it was send to another town 20 miles away and stuck. They do not deliver on Saturdays. It is live plant material. If you have any sensitive material for shipment please do not choose ups.”

Helpful Report

Posted 1 month ago

“UPS misdelivered my package, has confirmation that they misdelivered it but is not willing to correct the issue. I would never ship UPS again. My delivery person is wonderful but when there is a sub delivering you never receive your package and the company doesn't care that it's misdelivered. They want you to track your package down and go get it.”

Helpful Report

Posted 1 month ago

“Worst company, I spent weeks trying to get my package it is hard to contact them and get an answer, finally I managed to solve the issue I paid for Express delivery and took about a month and when finally got the package the charged me $73 Us dollars for storage plus the $30 dolls for express delivery for a product that cost me $29 dlls. All the time that I was trying to get my package UPS have it in storage not knowing what to do with it and they never told me about those fees.”

Helpful Report

Posted 1 month ago

“I never thought trying get a package delivered could be so horrible. Package needs signed for they have showed up at times not expected not shipping to reroute address that I payed for continue to try shipping to where I cant be to receive. Now gonna get charged restocking fee on item all because of there negligence and customer service is terrible not sure how this business stays open.”

Helpful Report

Posted 1 month ago

“The worst courier service and customer support I’ve ever experienced. It’s shocking that Apple chose to ship my product through this company. It has been almost a month, and the delivery still hasn’t happened. Instead, they keep giving excuses and misleading updates. This is nothing short of scamming customers with false promises and zero responsibility.”

Helpful Report

Posted 2 months ago

“My UPS Delivery Experience in London – Truly Unacceptable I’ve had an extremely frustrating experience with my UPS international delivery to London. Despite my address being 100% correct, UPS repeatedly claimed it was wrong. Even after it was confirmed and corrected, the parcel still wasn’t delivered. Every single day we called, confirmed details, and were told it would be delivered — yet nothing happened. On Friday, the parcel was never marked as “out for delivery,” but in the afternoon the system suddenly showed a failed delivery attempt. This was simply false information, because I was home all day. We repeatedly told UPS that if they could just tell us where the parcel was, we would go and pick it up ourselves. No one gave us clear information. Finally, late in the process, we were told the parcel was at the Camden facility and could be collected. Since it was going to be Saturday, we confirmed many times whether the location would be open — and we were told yes, it would be open. Guess what happened after travelling over an hour on Saturday? It was closed. We called customer service again. And guess what we got? Just a “SORRY.” I spent days waiting at home while sick, unable to even go out to get my medication because I was expecting the delivery. And in the end, all I got was misinformation, zero accountability, and absolutely no real help. Thank you, UPS — for nothing.”

Helpful Report

Posted 2 months ago

“Really had bad experience with UPS tracking number1ZE77K570406121504, i initiate request online to send parcel and guy come to collect parcel on 3rd day, then there was different updates on tracking delivery of delayed and it keeps changing every day, most worst thing when package to deliver they ask another payment for delivery, so i had to pay twice for one package, i kept ringing them about issue they never answered.”

Helpful Report

Posted 2 months ago

“UPS accepted and charged for a package on 11/17/25 for overnight delivery to me. The packaged contained a vehicle title which I required immediately. The package was not delivered on 11/18/25. In fact, they LOST the package. They would not help me over the phone and insisted I file a claim. I filed a claim and they eventually located the package in California. The package was to be shipped from Ohio to Michigan. This delay caused me significant inconvenience and distress. This is very poor customer service! I will not use UPS again.”

Helpful Report

Posted 2 months ago

UPS is rated 1.2 based on 2,443 reviews