UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,571 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,571 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could do ---- 10. UPS is the worst. Never deliver on time or said they can't deliver because there is Noone to get it. When they don't even go to the place. I wish they close. It would be better so no company would use them.”

Helpful Report

Posted 1 month ago

“Very upset .. first of all they didn't take a picture for proof where they drop package off . Second . I have the number on my mailbox .so you cant get address wrong . But yes they cant read the number on mailbox .I guess .so deliver to wrong place . I call and no help at all . All they say .it was delivered at your address . I go not have a gate and Im not a business . Then basically told me to go look for it . No do your job right and go get it and bring to right address . This is so annoying to deal with people who dont care . Or do there job right .”

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Posted 1 month ago

“UPS has failed to deliver my parcel twice now. The first delay was apparently due to a “missed aircraft transfer”, which makes little sense given that the package had already been sitting at your facility for several hours before it was due to be transferred. The second time, the parcel was marked as “out for delivery” from around 7am, so I waited at home for 12 hours, only for UPS to cancel the delivery without completing it. I am now being told that I need to wait for a failed delivery attempt before I can reschedule to a more suitable date, which is completely unreasonable. This is not the first time I have experienced poor service from UPS, and I find it appalling. Customers should not be expected to waste entire days waiting for parcels that UPS has no intention or ability to deliver. This level of service is unacceptable, especially for time-sensitive or high-value deliveries.”

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Posted 1 month ago

“Bad service and no one response from WhatsApp customer service support. Charges are too ridiculous and do nothing”

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Posted 1 month ago

“Package got delayed and I called and said I’m willing to pickup the package myself since their warehouse is not that far from me, they said NO and said I have to wait for the package to be deliver. NO accountability for a big company, I would give 0 star if I could”

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Posted 1 month ago

“Absolutely the worst delivery company in Canada . Filthy deliveries , often broken , late and terrible customer service . Average 5-8 days late everything , every delivery, some generic ignorant answers if you can even get through . Shame on huge corporations like Costco for hiring these bottom feeders !”

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Posted 1 month ago

“you're sending international. I would avoid these people ! Absolutely abonable. Endless questions, over and over . And questions they have the answers to already from when you booked ! It seems anything to aggravate and not actually deliver ! The worst . Any other courier, no problem. Just gets delivered. Not here ! Appalling and the worst customer care and service ever !”

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Posted 1 month ago

“I have never experienced such staggering incompetence. They contacted the sender of my item and persuaded the sender to deliver the item to a collection points rather, rather than my address. I called to change the delivery back to my address. Still not delivered after 5 days. Useless.”

Helpful Report

Posted 1 month ago

“Worst delivery service ever! It took three times to get my delivery because of UPS! Every message was wrong every scheduled time was incorrect and the drivers were not even doing their job correctly! The entire delivery system is inefficient and a waste of time and energy!”

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Posted 1 month ago

“Terrible experience with UPS. Ups is Very useless. Dhl is still the best plug. Use ups at your own risk. If there is any rating less than 1 star I would have given then. Terrible customer service with no experience and useless drivers. I use all Avenue to reach out with no solution. They were telling me bad weather in summer (June 29 & 30) can you imagine. I paid for express delivery and my package was delivered over 2 weeks after..”

Helpful Report

Posted 1 month ago

“More then shipping and everything drivers are useless , lazy they don’t even bother delivering on delivery address they are dropping parcels to pickup point according to their convenience 😤”

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Posted 1 month ago

“Not the first time sadly but this time worst. After 3 phone calls to their Customer Care where I was guaranteed that: - My order was safe, despite I had requested to deliver it to a convenient pick up point and it was delivered instead far away( I have a lower back issue, no car, none at home to help me and package is heavy) - Delivery at the most convenient pick up point of my choice by Tuesday the 23rd of June at my pick up chosen point (a file with a complaint was open by an agent) - Reassurance that I would have received ASAP a confirmation that my package would have been re delivered at my chosen pick up point (Another file opened yesterday with an urgent escalation by an agent called Sushmitha on phone call happening on Thursday the 25th of June around 11 am UK time, where she guaranteed a phone call by Managers followed by email to reassure and sort out the issue. I requested for the call to be done at 12:35 instead than 12:31 given the nature of my job and she said that was no chance to change time but 100% I would have been reassured via email straight away.) No email has ever arrived. No communication, no info, no support. - This has now been going on for over 3 weeks and has cost me stress, money and health since given the heatwave the package contains thermal blinds that support my health.”

Helpful Report

Posted 1 month ago

“After several supposed delivery days with no given time slot (apparently the ups choice app doesn’t cover my area) it’s going backwards and forwards from the Gloucester depot and I’m in Hereford.I’ve now seen the tracking says a delivery date will be re scheduled.What a complete waste of time. Whilst Royal Mail have had some failures in the past I’ve still received items that were ordered long after the ups item. I left one star as you can’t leave zero star ratings”

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Posted 1 month ago

“Yet again appalling service parcel due today according to email spent all day waiting for it couldn't do anything but wait no communication until after 7pm saying another delivery date will be selected 10 hours totally wasted no doubt it will be delivered to a pick up point being a cripple this makes it impossible for me to collect and I have to beg someone to collect it for me last time spent 45 minutes speaking to someone in a different country explaining my situation they agreed and said it would delivered to my address if out would redeliver OF COURSE THIS DIDN'T HAPPEN unfortunately the company I deal with in Spain only deals with UPS am absolutely disgusted with service Apparently the driver is given the planned route so it should be easy to give a rough time of delivery”

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Posted 1 month ago

“If I could rate you a negative number I would. Your service is horrible, your drivers are liars, you lie about delivery times, you steal package and I am shocked that you don't read your poor ratings or maybe you would do something about your service. A delivery that was supposed to be here on Saturday has yet to show up 3 days later and no one at UPS has a brain where they can tell you what happened or where your package is.”

Helpful Report

Posted 1 month ago

“Machine broke down, dealer created label Tuesday, UPS took over a day to collect, promised Thursday delivery, which became Friday, which became Monday, which is now possibly Tuesday: utterly useless firm, who have cost me a lot of money in machine downtime. DO NOT EVER USE THEM. If I could have given 0 stars, I would have”

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Posted 1 month ago

“This is, without question, the worst customer service I have ever experienced. Every interaction feels like you’re talking to a brain-dead robot rather than an actual human being. The staff seem completely uninterested, burned out, unhelpful, and incapable of solving even the simplest problem. Trying to get assistance is a complete waste of time. You get passed around, ignored, or given useless responses that accomplish absolutely nothing. There is no sense of accountability, urgency, or basic customer care. If you value your time, your patience, or your sanity, stay far away from UPS. I would not recommend this service to anyone. Avoid it at all costs.”

Helpful Report

Posted 1 month ago

“This is one of the worst company to dealt with international shipping delivery in my life. What they were promised about the duration of the delivery went beyond and now there is no value for the payment we were paid. While I already decided not deal with this company anymore in my life, sharing my thoughts with others for them to depend the timeframe what they are promising. I’m very much disappointed.”

Helpful Report

Posted 2 months ago

“3 lost packages in the past 5 days. 2 scheduled UPS ground pickups that were paid for, marked as completed on the UPS site, but never actually occurred. And the latest was the 5th time for this year. We'd be better off delivering packages cross country, on foot.”

Helpful Report

Posted 2 months ago

“Package was rush, perishable and insulated. Only one delivery attempt from UPS without prior notice, then the package was dumped at a pharmacy far away from delivery location. We called TWICE for delivery rescheduling, each time with a verbal confirmation from UPS support, but without any action on their part. After SIX (6) days, we finally had to go fetch the box still at the pharmacy and about to be shipped back to supplier. Terrible service. Or rather, *no* service at all. Support takes your call, says 'yes' mindlessly without any follow up and just *forgets you*. Failing at their one and only business: delivering”

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Posted 2 months ago

UPS is rated 1.2 based on 2,571 reviews