UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,320 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,320 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a quick delivery because I need this package because i was meant to take it on a flight with me and I have to wait till Monday to get it delivered and ma having to move my flight tickets”

Helpful Report

Posted 1 month ago

“Paid extra for over night delivery due to heart medication needed. Instead showed up 2 days later which I believe is actually ground delivery. Contact customer service number and after speaking to a customer service representative was given a automatic system that said everything was done correctly. Was just a way of getting more money and delivering less. Next time will go with competitors.”

Helpful Report

Posted 1 month ago

“I had an extremely disappointing experience with UPS. My delivery date was changed multiple times without any notification. I only found out by checking the tracking myself. After these delays, UPS handed off my package to the local post office without explanation or accountability. Now, the package is marked as "in transit," but no one — not UPS, not the post office — can tell me where it actually is. I needed this item for an upcoming trip, and now that plan is compromised. To make things worse, when I called customer service for help, the representative was unhelpful and rude. There was no ownership of the issue, no apology, and no real solution offered. This has been a stressful, frustrating, and disappointing experience. I strongly urge others to avoid using UPS if reliability and customer service matter to you.”

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Posted 1 month ago

“Terrible company. Lazy and undisciplined.”

Helpful Report

Posted 1 month ago

“The driver keeps on coming on our property to deliver packages to our neighbor. We live in a duplex (2 houses connected) with a fence dividing our front yards. He is too lazy to open their gate, walk on their sidewalk to put their packages on their front porch. We don't have a gate ! Our sidewalk is cracking ! They get a lot of packages ! Called UPS six times about this, put up no trespassing signs and metal stands to block it off and he still does it !”

Helpful Report

Posted 1 month ago

“UPS on Denny Ave in Pascagoula, MS. ** Do not use their Notary services ** 3 times in 6 months I’ve tried to use their notary service, and been told, “She left early. Come back tomorrow morning.” Extremely unprofessional.”

Helpful Report

Posted 1 month ago

“I am extremely frustrated with UPS and their terrible service. I have been waiting for a parcel since June 10th, and the experience has been nothing short of a nightmare. First, they failed to show up for the scheduled collection, which set the tone for what was to come. After that, my parcel was delayed while on its way to Ireland. They provided an estimated delivery date that was not met, followed by a new date and time slot that they also failed to adhere to. When I reached out to customer service, I was put on hold for an unreasonable amount of time. They assured me that I would receive a phone call within the hour with updates on my parcel, but that call never came. This whole experience has been a complete joke, and I would not recommend UPS to anyone. Their lack of communication and reliability is unacceptable.”

Helpful Report

Posted 1 month ago

“I scheduled FOUR pickups for one package and each time I paid and got a confirmation email the package had been picked up, and each time it HAD NOT BEEN PICKED UP. Their customer service is in INDIA so you can’t understand the strong accents and it’s a nightmare to get to the bottom of issues. I spent a total of two hours on the phone to get one package picked up.”

Helpful Report

Posted 1 month ago

“I have spent 6 hours trying to get a package. First attempt said they needed a security code. Next day they said the address is invalid. But they were here the day before. 7 calls to customer service. Which is in the Philippines. Can't speak with anyone local. Complete incompetence.”

Helpful Report

Posted 1 month ago

“I received the following 4 shipping notifications from UPS: June 10: Estimated Delivery Friday 06/13/2025 between 1:45 PM - 5:45 PM. June 12: Estimated Delivery Friday 06/13/2025 between 1:45 PM - 5:45 PM. June 15: Estimated Delivery Monday 06/16/2025 between 5:30 PM - 9:30 PM. June 16: Estimated Delivery Monday 06/16/2025 End of Day. The worst part is that when I left for an appointment on June 16 at around 5PM, I saw the UPS delivery at my parking and managed to talk to the driver who said he finished all his deliveries to which I replied “Are you sure because I’ve been expecting a parcel delivery since Friday June 13.” The driver asked for my address, went back to his truck AND came back with the parcel I had been expecting since June 13. If I hadn’t seen the UPS driver, I would have been waiting for my parcel to be delivered God knows when.”

Helpful Report

Posted 1 month ago

“Très déçu du service UPS !W5561934437 Mon colis est bloqué depuis plusieurs jours à leur douane sans aucune raison valable. On me demande des documents (facture) que j’ai déjà envoyés plusieurs fois, mais à chaque fois c’est comme s’ils ne les reçoivent pas ou ne les traitent pas correctement. C’est épuisant et très stressant, surtout que j’ai urgemment besoin de ce colis. Je ne comprends pas comment une entreprise aussi grande peut être aussi désorganisée et manquer autant de suivi. Le service client ne fait que répéter la même chose, sans jamais vraiment résoudre le problème. Franchement, c’est inadmissible. La prochaine fois, je choisirai une autre plateforme de livraison. UPS, c’est terminé pour moi !”

Helpful Report

Posted 1 month ago

“UPS is a company with poor quality of personnel and customer service. Packages get lost and never appear, and the biggest coincidence is that lost packages are usually brand name shoes or valuable items. You can complain as many times as you want, but your package will never appear. This isn't the first time this has happened to me. Years ago it was a good company”

Helpful Report

Posted 1 month ago

“IF I COULD GIVE UPS NO STARS I WOULD! THIS IS THE SECOND TIME I PAID FOR 1 DAY SHIPPING AND IT CAME 6 DAYS LATER!!!! THEY HAD MY PACKAGE AT THE MAIN HUB IN KENTUCKY SENT IT TO NJ (I LIVE IN NY) THEN BACK TO KENTUCKY! NOW THAT ITS AT THE LOCTAION 10 MINUTES AWAY FROM ME THEY ARE TELLING ME THEY CANT DELIVER IT TIL MONDAY.. VERY UNPROFESSIONAL THEY WONT EVEN GIVE ME MY MONEY BACK FOR THE ONE DAY SHIPPING. I HATE UPS!!!”

Helpful Report

Posted 1 month ago

“UPS changed the delivery window last minute. Then when I wasn't home to accept delivery the driver dropped the package at a UPS store rather than make a second delivery attempt the next day. Now they can't find my package.”

Helpful Report

Posted 1 month ago

“Every package that has been shipped via ups is always late. Will state that it’ll arrive a certain day but is always 1-3 days behind every single time. The drivers for ups are lazy and inconsistent. I have a package supposed to arrive today, past the driver by my house with no package.”

Helpful Report

Posted 1 month ago

“Package damaged and contents missing while out for dilivery.”

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Posted 1 month ago

“Laziest drivers ever. I have a ring. I know that they never came to the door for the last several packages. They sometimes take it to a cvs near me, 3 of the last 4 they took to cvs not anywhere near me! I work from home. Right by my front door. I have a ring doorbell that captures movement and rings to my phone…this has been so consistent over the last year in Columbus Ohio. It’s to a point that if I know a company is using ups I hesitate to use them, and KNOW it’s going to be a problem. It needs fixed! Be better.”

Helpful Report

Posted 1 month ago

“My diabetes medication says delivered never received”

Helpful Report

Posted 1 month ago

“This is the third time in less then one month my amazon package back to nashville tennessee has been delayed. I understand that this could happen once but not three times. I am not happy with ups. My package was supposed to delivered on Thursday June 12, 2025 and then I received a another notice for delivery on Friday June 13, 2025. Then few hours later a message saying my package was delayed again in Chattanooga Tennessee. This has become beyond frustrating.”

Helpful Report

Posted 1 month ago

“For a company that are meant to be a delivery company they do not know what they are doing. 3 days package delayed and now I have to wait a weekend because they dont know how to do their job. I have a holiday booked and required the produce inside the package and ive come to their warehouse to collect twice and they cant give me because its inside a trailer. What a joke. The drivers dont do their jobs either. What's the point. UPS Kentish Town facility is rubbish.”

Helpful Report

Posted 1 month ago

UPS is rated 1.2 based on 2,320 reviews