Worst UPS UK Experience Paid £10 for next-day delivery (12 Sept, 2025) but only got my parcel on 17 Sept after collecting it myself physically from Kentish Town UPS Distribution Centre. Web Tracking updates were full of lies (“receiver not available” while I was home, then “incomplete address” the next day). Outsourced CRM in India are helpless, and a UK staff member even yelled at me and hung up when I requested the delivery driver call or text me if there was confusion since this was a £1000+ Microsoft laptop, but was told the driver “won’t call or text because he has 150 parcels.” Unbelievable. The experience left me burnt out, stressed that u don’t hesitate to use the words, “What a shame in the name of good delivery service !” Well as many users have shared similar experiences, I am not surprised to see overall TrustPilot rating of 3.2, In fact it still is more for the worst service and rude customer service they have mastered. And it is evident that they don’t listen and intend to improve their services.