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UPS Reviews

1.2 Rating 1,929 Reviews

4 %

of reviewers recommend UPS

Company Reviews

1.2

Based on 1,929 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Read UPS Reviews

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Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 23rd March 2024

UPS 1 star review on 31st December 2023

UPS 1 star review on 31st December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th October 2023

66

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First, I have always thought highly of UPS. I had a positive experience working for them while in college many years ago, and I have friends that work or worked for them. BUT, my recent experience with their Mail Innovations program has been horrendous. I ordered merchandise from Sweetwater Music, and they sent it by this means of delivery. I gather it is a lower priced service where the package is handed off to USPS for final delivery. [This also enables blame shifting between the parties; i.e. sort of a shell game that you are guaranteed to lose.] The package was promptly shipped and then got stuck somewhere "pending acceptance." UPS then changed the expected delivery date daily, so far, 8 times. I still don't have the package. When I attempted to find out if it was going to be pending in the black hole forever, UPS said that type of delivery did not qualify to make a claim. To their credit Sweetwater shipped the order again, without charge, by FedEx. Maybe some day I will get the package from UPS.”

Posted 2 days ago

“I ordered a costly piece of equipment. UPS left it in a place exposing it to pouring down rain. Had the package been pulled 2 feet closer to the door, it would have been fully protected. Common sense is not so common.”

Posted 3 months ago

“I live in a rural area with the nearest stores 1 hour away. I depend on mail order for lots of things. Now UPS has decided not to deliver to my home on Monday and Wednesday. I called to complain and the lady I spoke with lied to me and told me they are still delivering on those days. They are NOT. And do I get a refund on shipping since they are not delivering on the day I paid for? This is very annoying. I am no longer a fan of ups.”

Posted 5 months ago

“Customer Service: I've had a UPS My Choice account for years. I was able to sign into it today. Unfortunately, UPS has completely dropped the main use of setting up an account: to get notices about incoming packages. I have always relied on email notifications of deliveries: day prior to the delivery; exceptions; out for delivery on the day; delivered. Now all shipment-related notifications have been stopped, without notice. It is not even clear that notifications are still available. Actual deliveries: usually within the day scheduled with sender, and reported to me by sender. Good: Delivery people really try. Bad: packages are filthy when delivered. Loose dirt, black scuff marks, often damaged boxes or envelopes. It is as if the packages have been dropped in a barrel of loose garbage and dirt, shaken for a while, and then put on a delivery vehicle. This is another sudden, and very bad, change within UPS systems/”

Posted 1 year ago

“No updates received. Was guaranteed delivery yesterday by ups customer service and nothing turned up. All of a sudden it turned up today with no notification. Customer service really poor. UPS, otherwise known as useless parcel service”

Posted 1 year ago

“I had 2 packages mailed at same time, from same location. One shipped ups, one usps. The usps package arrived today the ups package still 2 days out. Ups got ate by snail mail!! No wonder Amazon kicked them to the curb! You suck ups! The company that is, drivers are awesome.”

Posted 1 year ago

“UPS was paid to deliver a package. They get it within 40 blocks of my home, and DROPPED IT OFF WITH USPS to complete delivery 5 DAYS ago. Still not here. Is this a USPS problem? I didn't pay USPS, I PAID UPS. QUIT partnering with someone else that CAN'T DO YOUR JOB FOR YOU.”

Posted 1 year ago

“My brother had agreed to send me coins from Colorado, I am in New Jersey. The first time it was flawless it came before expected and was all together in the box. Nothing wrong. The second delivery however, the box was slit open and plastic was sticking out of the cut. When we opened the box it was a total nightmare. Coins were everywhere. The wrappers had gotten ripped open somehow, but I was very dissatisfied. Never had I had such terrible service from ups it's usually your competitor I have problems with. Very poor service as it seems the package was thrown around due to dents in the box and contents out everywhere.”

UPS 2 star review on 16th September 2022

UPS 2 star review on 16th September 2022

UPS 2 star review on 16th September 2022

UPS 2 star review on 16th September 2022

UPS 2 star review on 16th September 2022

UPS 2 star review on 16th September 2022

Posted 1 year ago

“Used to be a customer ups for 30 years love the drivers awesome guys and gals, management is in my opinion one of the worst I've ever seen. They have no regards or even understanding of what a customer really is that's why they've lost me permanently”

Posted 1 year ago

“Most drivers drive way too fast, they don't care whether you get your delivery or not. The only time someone verified was when they demanded to know my last name. I rarely use this service, only when I have to.”

Posted 1 year ago

“Very few drop off locations, after hours no place to go with parcels, they should learn from competitors that walgreens. Hardware stores, etc would mean more convenience to sellers, been sitting for 20 minutes at ups distributor location, hours stink 9.30 to 5 only, oh well”

Posted 2 years ago

“So not only do they dump packages at the post office, now they won't give you the details of your package tracking.”

Posted 2 years ago

“I usually LOVE UPS and go there for everything. But, the manager of the one off Cumberland is so rude every time I’m in there. From talking bad about corporate to complaining to customers and mumbling and cursing under her breath. Normally I don’t complain or write bad reviews but she’s very rude.”

Posted 2 years ago

“I live in Pomona, I came out my home at approximately 1:20pm on a Wed and I see UPS delivering a package 📦 to two of my neighbors that's normal but what I found disturbing was the Asian guy that was delivering the packages 📦 was throwing them in my neighbors yard🤔. I was leaving anyway so I followed the truck to his next stop and took a picture of the truck and license plate. This is very unprofessional I hope the package 📦 wasn't fragile 🤦🏻‍♂️”

Posted 2 years ago

“Weather fine. One UPS truck delivered package in AM fine. Second package was held by another driver for "poor weather conditions." I dunno- maybe he's driving in a different state, town, dimension?”

Posted 2 years ago

“UPS notified me that my Father’s Day gift would be delivered before 5 PM. At 5 PM the delivery time was updated to before 7 PM. At 8 PM, after I had been home since 3:00 the update was that they had attempted delivery but were unable to. WRONG! I had been home the whole time. It was a Friday night and the driver lied so he could go home. The next morning at 7:00 I called UPS and was told my package was already loaded and would be delivered by 5PM. At 11:00 I received an email that my package was available for pickup at a place a moderate distance away. UPS used to be reliable. Lately deliveries are days late. And in my case drivers lie to get off shift. Find another carrier. These guys are deteriorating rapidly and no one seems to care. Rob Burnstein 702-324-5050”

Posted 2 years ago

“I am continously frustrated with UPS. During the week my the driver that is regularly in my area is awesome!! But everytime I have a delivery on a Saturday or when he is off my package is never delivered to my door. I have to continously call and/or search for my packages. I am getting fed up and when I hear that a company uses them I wish they would switch to the postal service who always delivers my packages to my front door!!!”

Posted 2 years ago

“Every now and again, driver leaves package outside on ground at edge of my driveway...which places package off of my property. The only description I get as to where package is....on UPS tracking page, way down at bottom (where it says package location, , it simply describes location as "other" ". So, then I have to hunt around to find it. Yesterday...package got left at top of driveway....on VERY wet ground, all nite. Inside was bday gift ( a very nice hardback book) for my granddaugher. Of course, box is soaked, all way thru to book. Pagrs are wrinkled and back of book is damp. Tried to get some interest from UPS about this problem....when I called them morning...but..all I got was a lesson on "how UPS passes the buck". Not a big fan of UPS today.”

Posted 3 years ago

“Really poor service. They've let down me and Bose (the company I ordered headphones from). I live in a building of flats two floors up. Despite having access to the building, they chose not to knock on my door to obtain a signature and instead left a note to say I wasn't in. Every other delivery company has managed delivering things to me just fine except UPS. I won't use this company in the future.”

Posted 3 years ago

“Since the pandemic I’ve been shopping on line on an average of 2 days a week, and I found that my shipments have more holes in the boxes from UPS, than any other carriers.”

Posted 3 years ago

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UPS is rated 1.2 based on 1,929 reviews