UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,394 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never delivers on time! Just a bad service across different countries and different businesses partners, I had this experience multiple times”

Helpful Report

Posted 3 months ago

“I have never seen a job messed up as bad as UPS has messed up delivering an item that I am still waiting for. Totally inexcusable. My item was supposed to be delivered Thursday but didn't even reach New Stanton, PA until 11:17 Thursday morning. It still had two more stops before being put on a delivery truck so on Thursday the expected delivery changed to Friday. Problem is my package sat in New Stanton all day Thursday and all day Friday, so my tracking then updated to an expected delivery of today. I even did text with customer service yesterday who assured me that the package would finally be delivered today. Only my package didn't depart New Stanton until 3:28 this morning. It reached Pleasant Valley, WV at 5:10 AM and departed there at 9:12 AM, too late for it to reach it's finally location to be delivered today ..... AS PROMISED!! Why is it that Pleasant Valley, WV was able to receive my package and send it back out 4 hours later, something that took New Stanton 2 days to do?!? Now some of you may be thinking "we've all dealt with late deliveries, get over it" and typically that is my way of looking at it but the whole disaster hasn't even been told yet. This is the 2nd attempt by UPS to deliver my package. I ordered this item over 2 weeks ago. The first time they were able to transfer it all the way to it's final UPS facility where it was then damaged and sent back to the seller with no attempt made at delivery. This is an item I urgently need for work. I urgently needed it at the time I ordered it, over 2 weeks ago. So now here I am still paying money to rent an item that I paid a ton of money to purchase 2 weeks ago. This package weighs over 100 lbs and is a very well built and durable piece of equipment, extreme negligence would be necessary in order to damage it to the point it couldn't be delivered. If 100 lbs is too much for you get help. Use a dolly. Take your time. I feel like this thing, in a box, could be dropped off a loading dock and not get destroyed to the point of not being delivered so I'd really like to know what happened to that first package. Too many in this country just don't care. Either don't want to work or work because they have to but don't want to be there and don't care about their performance as a result. So they destroy stuff that people paid for and then we as a customer have to try to get answers from outsourced foreign customer service we can hardly communicate with. More than being angry or any other feeling I am sad for this country and what it's become. What has happened to us as Americans and our work ethic? Keeping the customer happy and taking pride in our work used to mean something. This country is crumbling and we better get it figured quick before it's too late. Who knows, maybe it already is.”

Helpful Report

Posted 3 months ago

“I've had two deliveries via UPS. The first one was from overseas and they charged me customs on the full price amount of the items, when they were in the sale. They also charged me a handling fee. It was an inordinately complicated and time consuming process to challenge this. They eventually gave me a refund, minus ANOTHER handling fee. I call near-scam on this. And then today I received another delivery, dumped in the rain (it was a cardboard box) halfway up the drive because the courier presumably couldn't be bothered to get out of their van, open the gates, delivery the package properly and then close the gates again. I've complained to the seller.”

Helpful Report

Posted 3 months ago

“Bad delivery services and liers customers service”

Helpful Report

Posted 3 months ago

“UPS is clearly the worst of the major shippers. I have had repeated problems with them. All other major delivery services deliver reliably to my address in Germantown, MD. UPS is the only one who doesn't. Part of this is that they use big trucks more suitable for long haul cross country traffic while the other services use smaller trucks more suitable for residential delivery. UPS focuses on serving businesses, not individuals. This week a package for me was on their truck on Wednesday but they reported missed delivery. On Thursday, they left a sticky note on my mailbox (on the main road a distance from my house) on my mailbox again saying they missed me, as if they expected me to wait at the mailbox all day until a package came! They made me go to a UPS office to pick up my package, which has happened before with them but never with any other delivery service. In the summer, the gate is up on the private road during the hours a summer camp off the road is in session, but there is a security guard right there who will open it for legitimate traffic. Other delivery services get in that way, and UPS itself does to deliver to the camp but refuses to deliver to the residences on the road when camp is in session.”

Helpful Report

Posted 3 months ago

“They too slow they always talking on the phone and they always milk in it”

Helpful Report

Posted 3 months ago

“I am writing to express my deep dissatisfaction with the service I have received from UPS regarding my recent delivery. My parcel, shipped from Germany and scheduled for delivery to Leicester, UK on Thursday, July 10 between 8:30 and 10:30, has failed to arrive within the stated timeframe. Despite clear tracking updates indicating that the package was en route, the delivery status has not progressed beyond “On the Way”, with a vague and unhelpful “⚠️ Update” notice appearing instead of a meaningful update. What has made this experience even more frustrating is the technical issues within the UPS tracking system. The mobile app displays “technical difficulties,” leaving me completely in the dark about the whereabouts of my package. Given the importance of the delivery and the precise schedule I had planned around its arrival, this level of service is simply unacceptable. I expected a higher level of communication, accountability, and reliability from a global courier company. Instead, I have encountered delays, poor visibility, and a lack of support options in the face of problems. I strongly urge UPS to improve its tracking infrastructure, provide timely updates, and ensure customer service is responsive during such situations. Based on this experience, I would be reluctant to trust UPS with future deliveries. Rating: 1/5”

Helpful Report

Posted 3 months ago

“I faced a tough situation when my account got blocked following a withdrawal request. I was concerned about losing my investment. Thankfully, Mrs. Mercy and her team provided excellent support. They kept me informed, worked fast, and helped me recover my money without any issues.”

Helpful Report

Posted 3 months ago

“UPS lost my high-value package worth over $2,000 — no responsibility taken. This wasn’t a small envelope — it was a very large box, and it was lost when it was already near my house. The package had all my personal clothes and business inventory. UPS admitted they lost it but just told me to contact the shipper. Both UPS and the shipper are blaming each other, and I’m left with nothing. For such a big, high-value package, this is beyond unacceptable. I saw all the bad reviews after this happened — now I understand why. Never using UPS again.”

Helpful Report

Posted 3 months ago

“I paid for a quick delivery because I need this package because i was meant to take it on a flight with me and I have to wait till Monday to get it delivered and ma having to move my flight tickets”

Helpful Report

Posted 3 months ago

“Paid extra for over night delivery due to heart medication needed. Instead showed up 2 days later which I believe is actually ground delivery. Contact customer service number and after speaking to a customer service representative was given a automatic system that said everything was done correctly. Was just a way of getting more money and delivering less. Next time will go with competitors.”

Helpful Report

Posted 4 months ago

“I had an extremely disappointing experience with UPS. My delivery date was changed multiple times without any notification. I only found out by checking the tracking myself. After these delays, UPS handed off my package to the local post office without explanation or accountability. Now, the package is marked as "in transit," but no one — not UPS, not the post office — can tell me where it actually is. I needed this item for an upcoming trip, and now that plan is compromised. To make things worse, when I called customer service for help, the representative was unhelpful and rude. There was no ownership of the issue, no apology, and no real solution offered. This has been a stressful, frustrating, and disappointing experience. I strongly urge others to avoid using UPS if reliability and customer service matter to you.”

Helpful Report

Posted 4 months ago

“Terrible company. Lazy and undisciplined.”

Helpful Report

Posted 4 months ago

“The driver keeps on coming on our property to deliver packages to our neighbor. We live in a duplex (2 houses connected) with a fence dividing our front yards. He is too lazy to open their gate, walk on their sidewalk to put their packages on their front porch. We don't have a gate ! Our sidewalk is cracking ! They get a lot of packages ! Called UPS six times about this, put up no trespassing signs and metal stands to block it off and he still does it !”

Helpful Report

Posted 4 months ago

“UPS on Denny Ave in Pascagoula, MS. ** Do not use their Notary services ** 3 times in 6 months I’ve tried to use their notary service, and been told, “She left early. Come back tomorrow morning.” Extremely unprofessional.”

Helpful Report

Posted 4 months ago

“I am extremely frustrated with UPS and their terrible service. I have been waiting for a parcel since June 10th, and the experience has been nothing short of a nightmare. First, they failed to show up for the scheduled collection, which set the tone for what was to come. After that, my parcel was delayed while on its way to Ireland. They provided an estimated delivery date that was not met, followed by a new date and time slot that they also failed to adhere to. When I reached out to customer service, I was put on hold for an unreasonable amount of time. They assured me that I would receive a phone call within the hour with updates on my parcel, but that call never came. This whole experience has been a complete joke, and I would not recommend UPS to anyone. Their lack of communication and reliability is unacceptable.”

Helpful Report

Posted 4 months ago

“I scheduled FOUR pickups for one package and each time I paid and got a confirmation email the package had been picked up, and each time it HAD NOT BEEN PICKED UP. Their customer service is in INDIA so you can’t understand the strong accents and it’s a nightmare to get to the bottom of issues. I spent a total of two hours on the phone to get one package picked up.”

Helpful Report

Posted 4 months ago

“I have spent 6 hours trying to get a package. First attempt said they needed a security code. Next day they said the address is invalid. But they were here the day before. 7 calls to customer service. Which is in the Philippines. Can't speak with anyone local. Complete incompetence.”

Helpful Report

Posted 4 months ago

“I received the following 4 shipping notifications from UPS: June 10: Estimated Delivery Friday 06/13/2025 between 1:45 PM - 5:45 PM. June 12: Estimated Delivery Friday 06/13/2025 between 1:45 PM - 5:45 PM. June 15: Estimated Delivery Monday 06/16/2025 between 5:30 PM - 9:30 PM. June 16: Estimated Delivery Monday 06/16/2025 End of Day. The worst part is that when I left for an appointment on June 16 at around 5PM, I saw the UPS delivery at my parking and managed to talk to the driver who said he finished all his deliveries to which I replied “Are you sure because I’ve been expecting a parcel delivery since Friday June 13.” The driver asked for my address, went back to his truck AND came back with the parcel I had been expecting since June 13. If I hadn’t seen the UPS driver, I would have been waiting for my parcel to be delivered God knows when.”

Helpful Report

Posted 4 months ago

“Très déçu du service UPS !W5561934437 Mon colis est bloqué depuis plusieurs jours à leur douane sans aucune raison valable. On me demande des documents (facture) que j’ai déjà envoyés plusieurs fois, mais à chaque fois c’est comme s’ils ne les reçoivent pas ou ne les traitent pas correctement. C’est épuisant et très stressant, surtout que j’ai urgemment besoin de ce colis. Je ne comprends pas comment une entreprise aussi grande peut être aussi désorganisée et manquer autant de suivi. Le service client ne fait que répéter la même chose, sans jamais vraiment résoudre le problème. Franchement, c’est inadmissible. La prochaine fois, je choisirai une autre plateforme de livraison. UPS, c’est terminé pour moi !”

Helpful Report

Posted 4 months ago

UPS is rated 1.2 based on 2,394 reviews