A delivery was attempted a couple of times that required my signature. I wasn’t there as I have a job and work and they always attempted the delivery while I and most people work (whatever - that’s not the complaint). I called UPS to see if they can just hold the package for me. They said yes for $7.99 they will hold the package for me for one extra week and I can pick it up at my local store which they provided the address for. I called them on September 13th, 2025 and they said starting Monday, September 15th, 2025 they will hold the package one (1) week until Monday, September 22nd, 2025 to pick up the items. They sent me a link to pay and I paid. I go today, September 19th, 2025 to pick up the items I was under the impression that they would be holding for me and the person I spoke to at the counter said the item was returned to sender 3 days ago. Now if I didn’t pay extra money for this service, that would be understandable. However, I paid so wtf? I have the exact details written down on my notes that’s dated and time stamped that says this. To make matters worse and what really led me to write this review is I called UPS to get a refund for the 7.99 for this service that they failed to provide and after dealing with the dreaded automated system that every customer has to find a way to bypass to speak to a human, I finally get “connected” to a human but wait there’s more… I wasn’t exactly connected with a human because there’s a 40 minute wait. So here I am sitting on hold for 40 minutes (at least) hoping that when someone one’s pick up, the line doesn’t get mysteriously disconnected before I can even say one word (seems to always be my luck) all because UPS dropped the ball for this extra service I paid for. Thanks UPS. Got through to someone only for my call to be rerouted to wait another 45 min.