What a bunch of incompetent people, first the girl at the store I sent from didn't put the apartment number on it, when I realized it I called and was given another number to call, I spoke with 3 different people, I could barely understand any of them, how about get people in America to take your calls ? The first one told me the apartment number was corrected and someone would be calling to confirm, hours later no call, I called again spoke with someone who didn't even know what I was talking about, he handed me off to another man who said yes I have corrected it and you will receive it Monday as planned, Monday rolls around and nothing, when I called the facility it is at had a power outage and it won't be delivered until Tuesday, it was an important document that was needed Monday, well guess what here it is Wednesday and now they are saying there is no apartment number on it, complete incompetence. I will tell everyone I know to not use UPS !!!! I would like to give them zero stars