UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,539 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,539 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ups sucks delivery was supposed to be today between 11 am and 2pm then it changed to 1pm to 4 pm now it say delivery for tomorrow by 9pm which is the 16th of December. Also stated the reason is because of emergency weather. But there is snow on the ground anywhere to be seen. Also was tracking the driver and the driver stayed in one area for 2 hours maybe longer. Then around 530pm I got the good notification for weather. So it seams like the driver ended there route early after sitting around for 2 hours or longer. Now I got to wait for my package another day. While I'm watching Amazon and FedEx, drivers deliver there packages still while it's going on 8pm and the ups reps say they stop delivery at 7 during peak season sounds like bull to me”

Helpful Report

Posted 6 months ago

“I hate this company! The UPS deliver driver miss delivered my package for the 3rd time. They are honestly the worst delivery service ever. Curious on how are they still in business at this point? After the miss delivery UPS customer service said I couldn’t make a claim because it was already delivered , definitely hate this company”

Helpful Report

Posted 6 months ago

“Late delivering. Package arrived looking like it had been run over. Sure enough, once I opened it, the products spilled out everywhere, making a huge mess of my house and truck, when I took it to return. Not impressed. Would never use this Carrier”

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Posted 6 months ago

“It honestly feels like UPS is committed to redefining “delivery” just not in the way anyone asked for. The classic “we couldn’t deliver because you weren’t home” routine is always a nice touch, especially when I’ve literally been in all day and then get the privilege of collecting my own parcel from a “convenience” store (convenient for who? Certainly not me). And the latest performance? My parcel spent three days sightseeing around the same city as me before UPS finally decided it was ready to be delivered. People love to joke about Evri or Royal Mail, but at least they deliver. Customer care on the phone is the cherry on top, they simply read back the exact same tracking info I’m already staring at on my screen. Incredibly helpful. Truly a masterclass in telling me absolutely nothing I didn’t already know.”

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Posted 6 months ago

“Very irresponsible service. Two day air package arrived 18 miles away from home on Friday morning 1 am. It sat there then it was send to another town 20 miles away and stuck. They do not deliver on Saturdays. It is live plant material. If you have any sensitive material for shipment please do not choose ups.”

Helpful Report

Posted 6 months ago

“UPS misdelivered my package, has confirmation that they misdelivered it but is not willing to correct the issue. I would never ship UPS again. My delivery person is wonderful but when there is a sub delivering you never receive your package and the company doesn't care that it's misdelivered. They want you to track your package down and go get it.”

Helpful Report

Posted 6 months ago

“Worst company, I spent weeks trying to get my package it is hard to contact them and get an answer, finally I managed to solve the issue I paid for Express delivery and took about a month and when finally got the package the charged me $73 Us dollars for storage plus the $30 dolls for express delivery for a product that cost me $29 dlls. All the time that I was trying to get my package UPS have it in storage not knowing what to do with it and they never told me about those fees.”

Helpful Report

Posted 6 months ago

“I never thought trying get a package delivered could be so horrible. Package needs signed for they have showed up at times not expected not shipping to reroute address that I payed for continue to try shipping to where I cant be to receive. Now gonna get charged restocking fee on item all because of there negligence and customer service is terrible not sure how this business stays open.”

Helpful Report

Posted 6 months ago

“The worst courier service and customer support I’ve ever experienced. It’s shocking that Apple chose to ship my product through this company. It has been almost a month, and the delivery still hasn’t happened. Instead, they keep giving excuses and misleading updates. This is nothing short of scamming customers with false promises and zero responsibility.”

Helpful Report

Posted 6 months ago

“My UPS Delivery Experience in London – Truly Unacceptable I’ve had an extremely frustrating experience with my UPS international delivery to London. Despite my address being 100% correct, UPS repeatedly claimed it was wrong. Even after it was confirmed and corrected, the parcel still wasn’t delivered. Every single day we called, confirmed details, and were told it would be delivered — yet nothing happened. On Friday, the parcel was never marked as “out for delivery,” but in the afternoon the system suddenly showed a failed delivery attempt. This was simply false information, because I was home all day. We repeatedly told UPS that if they could just tell us where the parcel was, we would go and pick it up ourselves. No one gave us clear information. Finally, late in the process, we were told the parcel was at the Camden facility and could be collected. Since it was going to be Saturday, we confirmed many times whether the location would be open — and we were told yes, it would be open. Guess what happened after travelling over an hour on Saturday? It was closed. We called customer service again. And guess what we got? Just a “SORRY.” I spent days waiting at home while sick, unable to even go out to get my medication because I was expecting the delivery. And in the end, all I got was misinformation, zero accountability, and absolutely no real help. Thank you, UPS — for nothing.”

Helpful Report

Posted 7 months ago

“Really had bad experience with UPS tracking number1ZE77K570406121504, i initiate request online to send parcel and guy come to collect parcel on 3rd day, then there was different updates on tracking delivery of delayed and it keeps changing every day, most worst thing when package to deliver they ask another payment for delivery, so i had to pay twice for one package, i kept ringing them about issue they never answered.”

Helpful Report

Posted 7 months ago

“UPS accepted and charged for a package on 11/17/25 for overnight delivery to me. The packaged contained a vehicle title which I required immediately. The package was not delivered on 11/18/25. In fact, they LOST the package. They would not help me over the phone and insisted I file a claim. I filed a claim and they eventually located the package in California. The package was to be shipped from Ohio to Michigan. This delay caused me significant inconvenience and distress. This is very poor customer service! I will not use UPS again.”

Helpful Report

Posted 7 months ago

“I've had two really poor experiences with UPS in the space of a week, both on the same route, and it's made me very reluctant to use them in future. The most recent problem is with a Lenovo shipment (tracking: 1ZA4978FD932893980). The tracking suddenly shows: "The street name is incorrect. This may delay delivery. We're attempting to update the address." My full UK address and postcode on the label are correct and have been used successfully many times by other couriers. In the UK, the postcode effectively pinpoints the building, so claiming the "street name is incorrect" feels like a generic excuse rather than a real issue. Meanwhile, my delivery is delayed for no good reason. This comes right after another bad experience just a few days earlier with a different UPS parcel (1ZA4978FD932836229). That one was marked as "delivery attempted," but nobody rang, nobody called, and there was no card left. I was home at the time and monitoring the tracking. The next update told me it had been sent to an Access Point, so I ended up having to go and collect it myself. From my point of view, it looks like no genuine delivery attempt was made. One mistake can happen with any courier, but two incidents in a week, with tracking updates that don't match reality, suggest a pattern on this route. It feels like the driver is scanning generic reasons ("address incorrect," "delivery attempted") instead of actually trying to deliver. That wastes my time, delays urgent items, and completely undermines trust in the tracking information. I have submitted a formal complaint to UPS about this, referencing both tracking numbers, and asked them to investigate the driver on this route and correct the handling of my current shipment. Until I see a clear improvement, I'll avoid choosing UPS where I have any say in the courier used.”

Helpful Report

Posted 7 months ago

“We have shipped around 10 international consignments through UPS and out of those, 5 shipments were lost. This clearly shows a serious issue with their handling and tracking system. Our most recent UK shipment had 10 boxes, and one box went missing. When we requested a claim, UPS simply rejected it saying: “The shipment was not insured.” So does that mean UPS has zero responsibility for a shipment once they accept it? Most customers do not buy insurance for every box — and even if not insured, the courier company must provide basic liability for lost shipments, as per normal industry practice. But UPS refused to compensate anything. No support, no accountability. If UPS cannot ensure safe delivery and only says “sorry, no insurance,” then how can any customer trust them with their parcels? This is not professional service — it's a complete failure in responsibility. Very disappointed with UPS. Not recommended for international shipments at all.”

Helpful Report

Posted 7 months ago

“UPS claim they came to my house with my package and that I refused it. Firstly I am at home all day due to a disability and can assure you that nobody came and secondly why on earth would I refuse to take a package which I have paid for including delivery. They are liars who just cant be bothered to do their job. I now have the impossible task of trying to contact them to ask them to please deliver my package if it still exists. I will never use an online shop who use UPS again.”

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Posted 7 months ago

“Imagine everything a competent courier service does to ensure timely, accurate and secure delivery of parcels. Now take the exact opposite of that imagination and there you have it: "UPS"”

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Posted 7 months ago

“Salam new Hampshire at3:15 the guy around 25 years with along hair very very roud I guess he kicks him self to work i don't know why he still have a job he is very toxic to the business. If no one on earth but him I would not hire him this is why your review one star because you hire guys like the one you have in Salam new Hampshire”

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Posted 7 months ago

“what a load of rubbish. cant talk to anyone. robots just take you on a loop. i will now find another company who i can talk to and sort out missing items and make claims. you want to make a claim for anything and they take you allway back to the start.”

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Posted 7 months ago

“The most horrible. They come for return without time frame or tracking. They won’t call either. They’ll just show up whenever, expecting you to be outside and waiting all day. They’ll just turn around and leave if the parcel isn’t outside. They’re impossible and extremely useless”

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Posted 7 months ago

“In Sep I sent my family back home few small kids presents. Custom wanted an extra £12 fee despite the box value not execeeding $75, but UPS added £200 of charges. I disputed the charges of UPS for 2 months but no one cared. UPS USA doesn't accept emails. UPS UK referred me to customer service agent that didn't reply to emails. ParcelHero with whom I sent the package replied but told me all the charges where custom charges which was a lie, and later told me to simply accept the charges and pay. After 2 months UPS realised I wasn't going to pay £200 to release a $75 box so they deducted half and I paid just to resolve the issue. I DONT RECOMMEND USING UPS I DONT RECOMMEND USING PARCEL HERO I hope you won't have the same problems as me”

Helpful Report

Posted 7 months ago

UPS is rated 1.2 based on 2,539 reviews