UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,278 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel was meant to be here Friday, no one can tell me when it’s going to be shipped out. Spoke to the managers twice, the depot aren’t interested and hang up when you eventually get through to them, what a useless company”

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Posted 6 months ago

“Trying to track a delivery that should have happened two days ago, and then to change the date. Sent from pillar to post on the website. I like to think I have a decent level of intelligence but I found the site virtually impenetrable. There is a £400 guitar out there somewhere and I am genuinely concerned that it may not arrive, or might be stolen if left outside when I am not home.”

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Posted 6 months ago

“In France, UPS has the worst reputation and offers one of the poorest services imaginable. Parcels are not being delivered as promised, and the customer service is appalling—agents even hang up on customers. For a simple parcel, I had to call 6-7 times because the updates on the website were incorrect, which is a complete joke. This sentiment is shared by everyone I know. UPS is consistently the worst, and we avoid using it whenever possible. It has never provided good service, and their customer support is by far the worst I’ve ever encountered.”

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Posted 6 months ago

“For years in the Hermes (now Evri) were, in my opinion, the worst delivery company in the country. I would say that UPS have now usurped them. Here's why: I placed an online order with a company called Rugvista on 29th November. Delivery was supposed to be made within 1-5 working days. On Weds 4th Dec I received an email from UPS stating my item would be delivered by end of the day. However there seemed to some sort of delay at customs at Stanford Le Hope so the delivery did not happen. I received another email on Thurs 5th Dec stating the item was "on it's way" from Northampton. I live in Peterborough. I took a second day off work waiting for the parcel to arrive. The website did not show any updates and the item still has not arrived. By Friday 6th Dec, the UPS website still shows the item as "on it's way" from Northampton and had not updated since Thursday morning. I could not afford to miss a 4th day off work waiting for the item to arrive and sign for it so I called UPS customer service on 0345 787 7877. A little tip, when it comes to the spoken options say "speak to someone" and you will eventually get through to an actual person. That being said, the customer service person I spoke to was completely ineffectual and useless. After explaining to her the emails I had received and lack of tracking updates on the website after looking into it all she did was confirm to me the exact details I had given her. A scant explanation was given that "this is the busy period" hence the delays. But, in my opinion, all delivery companies should know this is the beginning of the busy period of the year and do whatever they can to minimise delays like this from happening. Also, apparently the emails are part of an automated system. She did offer me the option of going to the Northampton depot and collecting the item myself (so, instead of the DELIVERY COMPANY doing their job and delivering my item on time they give me the option of collecting it from them). The customer service person did take down my number and said they would contact the depot and have someone call me before end of business. Obviously that call didn't happen. I was also told just to keep checking the website for updates and if it hasn't updated over the weekend, to call them back so they can look into it again. Saturday morning I wake up and check the website to see it has finally updated and the item is "out for delivery" and should arrive between 2pm - 6pm. As it was 11am I thought I had plenty of time to head down to my local garage to pick up my motorcycle that had been in for repairs. Halfway through my journey I get an alert from the cctv camera home that UPS have arrived!!! So after days of delays on an item that needs to be signed for they give me a time window and then arrive early. Fortunately I had a friend staying over who was able to accept and sign for it. I will NEVER use UPS for anything. And if any company I order things from online use UPS I shall contact the company directly to arrange for a different delivery company to be used or go and find the item elsewhere from someone that does not use UPS. They are terrible at their job and their customer service is criminally bad.”

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Posted 6 months ago

“Don’t use it!!!!! They do very bad service. The customer service is rubbish. Still waiting for my delivery. I hope is not listed or stolen.”

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Posted 6 months ago

“The parcel departed Germany on November 21st, and as of today, December 5th, we still have not received it. Despite the shipper filing an official complaint three days ago, there has been no update. The tracking site stated that the parcel had "departed", but still in the air! After contacting their executives and, most importantly, CC'ing journalists, an investigation was finally initiated. The customer service has been utterly non-existent. This level of incompetence is unprecedented for a "service" company. As a result, our operations are completely stalled due to missing parts.”

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Posted 6 months ago

“Shipment delays is a repetitive occurrence with this company. We have escalated this multiple times but never ever they take an effort to resolve the issue. They just keep on pushing the shipment to the next day stating that the business was closed. We are open 7 days a week. Worst service ever.”

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Posted 6 months ago

“Very dissapointed with the UPS delivery service. -There customer service is laughable, the person on the phone could barely speak the language. He was unable to note down the tracking number, even though i communicated it very clearly. -They lie about their deliveries failing, claiming they were unable to deliver because there was no one at home. Yet there was and even the camera showed they never came near the delivery adress. Worst experience ever, never recommend this company for anything other than employing mentally challenged people, which i respect, but at least have some oversight.”

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Posted 6 months ago

“Late delivery and extortionate customs price. Will NEVER use again.😡”

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Posted 6 months ago

“I want to leave an extremely outraged review about your company. Due to your negligence, a person almost lost their life. My brother has diabetes, and Medtronic sent diabetic equipment through UPS. The delivery was scheduled for Thursday, and we waited for the courier at home all day. However, for some reason, the delivery was postponed to the next day. That night, my brother’s condition became critical: first, his blood sugar dropped dangerously low, and then it spiked sharply. The following day, we waited for the courier again all day, but instead of delivering the package to our home, he left a notice saying we were not at home and sent the package to a pickup point. The delivery required a signature, and it was supposed to be made directly to our door, as my brother was feeling unwell and could not go to pick up the package himself. In the end, despite his poor health, he had to go to the pickup point. This is not the first time your courier has behaved this way: previously, he also left a notice claiming we were not home, even though we were , but nobody сame. I strongly urge you to pay attention to the quality of your couriers' work. This situation has not only happened to me but also to my neighbors. Apparently, UPS often redirects packages to pickup points because couriers are too lazy to deliver them to the door. We are overpaying for door-to-door delivery, but this service is not being provided. I am deeply disappointed with your service and categorically do not recommend UPS in the Netherlands. If this kind of customer service exists in one country, it is likely a general practice of your company.”

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Posted 6 months ago

“Damaged an expensive parcel - entirely their fault and voided my claim after 5 months of delay after lots of false promises. Terrible service and communication.”

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Posted 6 months ago

“Worst courier service in the UK. I'd be surprised if the drivers could spell there own names 🤡”

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Posted 6 months ago

“This UPS company was cheating on me for three days and then telling me that my package was lost. My 1200-pound phone was stolen. I'm devastated”

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Posted 6 months ago

“Liars! I've been waiting at home the whole day today for my parcel delivery by ups. Nothing arrived and to my dismay, I received a notification that ups delivery was attempted but no one was at home! Disgusting, unreliable and incompetent company.”

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Posted 6 months ago

“Importation de denrées alimentaires depuis l'Italie en Suisse. Valeur de la marchandise : 99 CHF. Frais d'importation : 71,85 CHF, alors que la TVA est de 2,6% ! Je contacte le service financier pour demander une facture, je tombe sur un agent visiblement outsourcé qui me prend pour un imbécile et ne me laisse pas parler. Impossible d'avoir une facture de dédouanement et on me demande de payer cette somme à réception...”

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Posted 6 months ago

“In Ireland: my package is still in the warehouse pending delivery 5 days on and still no sign of delivery. Truly terrible service.”

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Posted 6 months ago

“TERRIBLE!!! My delivery was attempted once and then the driver left my parcel at a collection point so far from where I live it wasn’t possible for me to even collect it. The customer service (depot dept.) told me the driver could drop it convenient to him as opposed to me “the customer” and then told me how long she thought it would take for me to walk to (I know it would take an hour) even though there was a collection point 5 min walk away??!! She then excused the shambles at the fact they were “busy” heavens knows what worse state deliveries will be in December!! She was rude and then asked me “if I’d ever worked in logistics”?? Clearly defending their appauling service and my response was to laugh and tell her their service and the colour of their vans were extremely alike “shit brown” of course you’re gonna be busy you’re making EVERYONES life plus your own harder !! If I were any company thinking of using UPS as their main delivery deal then I can only say DONT !!”

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Posted 6 months ago

“Slow late delayed... you have ONE job”

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Posted 6 months ago

“I wanted to send a package with a 2-year-old watch to Garmin for repair. Totally wrong. Constant nagging to the commercial invoice. While I, as a private individual, do send my defective 2-year-old watch to Garmin for repair. I have emailed my invoices separately and in the packaging. Apparently this is a heavy task. I have lost my package with the watch for which I paid 286 euros. Thanks UPS.”

Helpful Report

Posted 6 months ago

“erview Reviews About Ups Reviews 1,884 • Bad TrustScore 1 out of 5 1.1 ww w.ups.ie Company activity See all Claimed profile No verified details yet Hasn’t replied to negative reviews Reviews 1.1 1,884 total 5-star 4% 4-star 1% 3-star”

Helpful Report

Posted 6 months ago

UPS is rated 1.2 based on 2,278 reviews