Unfortunately, I've been fairly frustrated with my experiences this year with UPS. Some areas of concern include: Late pickups, incredibly dense and poorly responsive phone system, and carelessness with fragile packages. What's prompting the review today: UPS has a lot of undisclosed/after the fact surcharges (in the category of "adjustments"). They only show up after packages have already been shipped, and don't seem to match the stated rates provided with my account online. One of these "adjustment" bills showed up in my email for $51, and I looked at it. Then the bill for the actual shipment came through, which I paid, and when I went to look at other invoices, but the "adjustment" invoice was no longer there. I assumed that it had been included in the full bill. Subsequently, about a week or so later, I got a notice saying the $51 payment was now "late". So I logged in, found that the invoice was now visible, and paid it. Subsequently I got yet another bill for $5.15 as a late fee, with an extra 10 cent "processing" fee. I was annoyed enough at this point that I reached out to UPS customer service to get the additional charge reversed, and they are refusing to do so. I figured, enough negative reviews and a complaint with the Better Business Bureau might disincentivize the unethical practices, so I'm working on that now!