UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.20

1.2 Rating 2,647 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are great at my des plaines store”

Helpful Report

Posted 2 years ago

“You guys were very helpful towards me, Especially with your representives, especially helping me today solve the issue with the emails, about those fake packages, which were scams. that werent real. and were an international package. but it wasnt from any of you guys. just a scam email. and i didnt give them anymore information. because i gave my address. but. i deleted the conversation. because. i assumed it wasnt real. at all. especially with the email. that wasnt your company and i really appreciate your help and your assistance you did the best job and you do excellent as terms of answering the phone, asking me. my name and everything else. that i need help with and you do a great job, answering questions especially as a customer representive and i really appreciated it. and i have not really done delivery or really anything but if i would. i would definitely recommend, if i ordered something”

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Posted 2 years ago

“I luv UPS.”

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Posted 2 years ago

“Amazing service, went beyond what was called for. Thank you!”

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Posted 2 years ago

“I have never had a package delivered late, the new app is fantastic. I think it depends on the area you are in and the manager of the location. In my area fedex and usps shouldn't be allowed to handle packages let alone deliver packages.”

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Posted 2 years ago

“Cannot speak highly of Jason your delivery man on NG3 very professional polite and extremely kind thank you for your service you do ups very proud”

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Posted 2 years ago

“Hazlie helped me today with my returns. She was so kind and patient. Good job Hazlie!!!”

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Posted 2 years ago

“I am very grateful to 2 UPS employees who advised me when collecting my parcel in December and helped me when the parcel was delayed and subject to query in Portugal. Thank you Kyle Wills and Kiel Gibson for ensuring that small,but very important gifts were eventually delivered to my friends.”

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Posted 2 years ago

“The Ups store on Trumbull Ave in Girard Ohio is wonderful. Jason , who works the counter is fabulous!! He is funny, very friendly, patient and goes above and beyond to try to help you. This is about 4th time he waited on me and helped me with label issues. One time he was helping me, calling another site for me and helping the next customer. Awesome employee!! All times I was returning packages. He's quick, sharp and smart. He knows his job!! 10 stars for Jason.”

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Posted 3 years ago

“Price second to none delivery bang on estimated time tracking brilliant followed it day by day to the center of Germany can't fault this service driver who collected my parcel can't praise him enough this company I rate 10 out of 10”

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Posted 3 years ago

“Thank you Gabe @#0881 UPS I really appreciated how you greeted me your customer service was on point. Thank you for making the process quick and easy. Gabe you keep up the good work.”

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Posted 3 years ago

“Highly recommend and thank Gail at UPS store 6570 in Melbourne, Florida for her outstanding customer service. We had an unusually large package to mail, she walked us through the steps we needed to take. She was very patient with us, which we really appreciated. Her positive attitude was noted by the other customers in line, which made our trip a positive experience. Please pass on our comments to management.”

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Posted 3 years ago

“Wonderful service. Helpful clerks, every time! Won’t go anywhere else. Special shout out for “Geo”. He’s my go-to guy every time!!!!!”

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Posted 3 years ago

“The customer service was very helpful and they sorted the problem very quickly. I was on the phone earlier with a man, can’t recall his name, but he was extremely nice and helpful.”

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Posted 3 years ago

“A gentleman named Matthew was very friendly, professional and went out of his way to help me at the Dundas location across from Cloverdale mall. I was unaware of their closing hours and showed up as he was closing the doors but he went out of his way to accomodate me and serve me with a very pleasant attitude. Not enough of this in customer service. Thank you!!!”

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Posted 3 years ago

“Lux at 1216 main st Longmont colorado great customer service very nice young man.”

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Posted 3 years ago

“I love getting deliveries from UPS! They are pleasant, personable, respectful of me and my property. They always back in the driveway and never touch the lawn. Just enjoyable experiences. Unlike FedEx.”

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Posted 3 years ago

“When told by a Co. they only way I could return an item was through UPS since I had no printer to print a return label they would email me and being not very computer literate I was VERY concerned. It was an expensive item but very light weight item & I was only concerned about my refund not the cost of returning it! LO & behold I should not have worried David S., the Manager of store # 7157 was wonderfully patient & helpful 'above & beyond' what anyone would expect. Step by step w'me on my laptop & then when the supposed shipping label from Co. would not download @ UPS presumably because it came from a Co. employees could shop from he used his own phone photo label & then send to UPS. THANK YOU DAVE!”

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Posted 3 years ago

“I have seen some pretty poor reviews about UPS, from the mistreatment of packages, to packages arriving damaged, to packages being delivered to the wrong address. So, when I got the email saying, "Your package has been delivered." I wasted no time in going to check that my package had indeed arrived, not only had my package arrived, it had arrived EARLIER than the tracking said it was going to be here too, so it was actually a nice surprise, I also checked the condition of my package and it was in immaculate condition.”

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Posted 3 years ago

“They were ahead of schedule, and prompt, the driver was personable.”

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Posted 4 years ago

UPS is rated 1.2 based on 2,647 reviews