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UPS Reviews

1.2 Rating 1,931 Reviews

4 %

of reviewers recommend UPS

Company Reviews

1.2

Based on 1,931 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Read UPS Reviews

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 23rd March 2024

UPS 1 star review on 31st December 2023

UPS 1 star review on 31st December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th October 2023

66

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joni Calichio I don’t understand why people say bad things about UPS. My driver Pat is a gentleman and the nicest driver you could ask for. They have an app people and you can follow your package and know when it’s coming. If I could give the company a 10, I would. Pat always knocks at my door, plus the app tells me he’s right in front of my house. Your get what you pay for in life, so if the company that’s sending you a package cheap, you’re going to get it late in the day, if the company pays more and gives a delivery time by ( like 10:30 ) then you’re package will be there Before 10;30!!! Has Nothing to do with the driver people, it’s the company you’re dealing with. My packages are always here by the time the company wants them there( that’s why the company paid for) and Pat always has my packages here on time. I love the follow my delivery app!!! Plus on the app you can tell the driver where you want him to put your packages, maybe look into using the app people, not all people are bad, there’s a lot of great people ( drivers ) out there. If you treat someone with respect, you will get respect back 9 out of 10 times!!! Try the app!!!🙂 Thank you so much Pat for giving me great service!!!”

Posted 2 years ago

“Hi wanted to share my deliver experience today from ups. In the past did not have anything good to say but today the ups driver actually rang the door bell. Once I got to the door he was in his truck I picked up my envelope and he waved. Wow I was impressed. He”

Posted 2 years ago

“Wow!! Nikka made my life so easy as I was returning a package thru UPS store, at 13750 W Colonial Dr, Ste 350, Winter Garden, FL 34787. I went to other UPS stores in the past, but all the staff at this store was very professional, experienced and extremely helpful. Nikka assisted me, she cared about the clients and she maintained great communication. I would not hesitate to recommend UPS, at 13750 W Colonial Dr Ste 350, Winter Garden, FL 34787 for your business services. Nikka is such a pleasure to work with, keep up the good work. You are a great asset to the UPS store.”

Posted 2 years ago

“Just walking in the door and the happy smile and welcome. This store 3468 on Ogletown Stanton Rd still has good customer service. I believe most businesses have pit customer service on the back burner…please bring it back. It needed. Thanks to the gentleman that greeted me. You made my day.”

Posted 2 years ago

“Honest reliable when service really counts Poland receiver Consignee on May 10 2021 We use Ups for everything It’s a pleasure when companies use Ups services easy-great with Rs1,2,3 if your not home they come back and at Farmingville they will hold it for you Valuable and trusting drivers Signature release for specific valuable pricing on orders helpful with information. Medication Cvs deliveries arrive safely beyond satisfied. Customer service in bar none the best and they wear masks following state laws.”

Posted 2 years ago

“I shipped a family portrait that I packed with multiple layers of bubble wrap, cloth, paper, cushioning boxes inside their box. The clerk at their store stamped "fragile" all over the box. I used their shipping cost calculator, but it didn't warn me about the extra handling charge for the dimensions of the box. It arrived with the glass broken, which could only have happened if the box were dropped violently so that the frame put too much pressure on the glass. If I'm paying an extra handling charge for an oversize box shouldn't it get more careful handling? And from start to finish they are impossible to communicate with.”

Posted 2 years ago

“Store 5234 Fm78 Sqn Antonio Texas. This store IS AWESOME! I HAD SOME CRITICAL DOCUMENTS TO DOWNLOAD LIKE ASAP! AND THE THREE YOUNG MEN THAT WORKED THEIR ASSISTED ME IN GEETING THEM OFF AND FAXING THEM. WHILE THERE I ALSO OBSERVED THEM HELPING OTHERS IN AN EXPEDITIONOUS AND COURTEOUS WAY! LOVE DOING BUSINESS WITH THEM! WILL RECOMMEND THIS TO ANYONE! IN THE AREA! STORE5234 FM78 THE BEST! THANK YOU!!!”

Posted 3 years ago

“Fantastic customer service from the delivery driver collecting my parcel. Despite having to wait the driver was amazing so helpful and efficient.”

Posted 3 years ago

“The best price, came quicker than expected to pick up parcel and so so happy!!!”

Posted 3 years ago

“I m really happy that finally my package which was put on hold has been lifted which was done by the guy from the customer service and I really appreciate it Thank you soo muchh”

Posted 3 years ago

“I just wanted to give a really great review to the delivery driver who gas dropped off parcels to SW12 the last few days, Sadly I don’t know his name. He has dropped off parcels twice in the last few days is so cheery and friendly. Please feed back that it’s appreciated. Thank you.”

Posted 3 years ago

“Great company always polite mature staff never let me down with hundreds of delivered parcels and most important no breakages ,this is in the uk so possibly different to stateside.”

Posted 3 years ago

“Great company from start to finish thanks Ups . Very well priced and an excellent service all round 💯”

Posted 3 years ago

“Excellent service delivery! Braved the odds and delivered a 25kg parcel to Africa during the COVID-19 lockdown. Thank you immensely 🙏🏻”

Posted 3 years ago

“Raining, so driver hurled my ALREADY OPENED package over the gate and onto my drive. He then drove off quickly. I took photos and have shared these on Facebook as well as part of my review of the item that I had bought (part for a musical instrument). The link here to attach an image doesn't seem to work. Absolutely disgusting service by a driver who had no interest in providing anything like even a weak service.”

Posted 3 years ago

“I must have been lucky. I read all the negative reviews and was not expecting my parcel to arrive on the stated date. It arrived on time from Germany taking 4 business days. I thought the service was excellent. As I say, I may have just been lucky but no complaints from me.”

Posted 3 years ago

“Parcel picked up on Wednesday afternoon in the U.K. and arrived in California USA on Friday mid day. Good price and excellent service.”

Posted 3 years ago

“Collected in time. Delivered on time. Fantastic friendly and professional service. So delighted.”

Posted 3 years ago

“Booked a UPS. They picked parcel up within one hour. Very professional collection. Delivered to Singapore 1.5 days later. Phenomenal service. Quick, efficient and delightful courier staff. Absolutely won’t use anyone else.”

Posted 3 years ago

“They are really fantastic! Always, in the past but especially during these current difficulties!”

Posted 4 years ago

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UPS is rated 1.2 based on 1,931 reviews