UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,018 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 20th September 2024

Akam

UPS 1 star review on 19th September 2024

Dempsey Jean Haskins

Anonymous

Jeffrey Voight Jr

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I must have been lucky. I read all the negative reviews and was not expecting my parcel to arrive on the stated date. It arrived on time from Germany taking 4 business days. I thought the service was excellent. As I say, I may have just been lucky but no complaints from me.”

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Posted 4 years ago

“Parcel picked up on Wednesday afternoon in the U.K. and arrived in California USA on Friday mid day. Good price and excellent service.”

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Posted 4 years ago

“Collected in time. Delivered on time. Fantastic friendly and professional service. So delighted.”

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Posted 4 years ago

“Booked a UPS. They picked parcel up within one hour. Very professional collection. Delivered to Singapore 1.5 days later. Phenomenal service. Quick, efficient and delightful courier staff. Absolutely won’t use anyone else.”

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Posted 4 years ago

“They are really fantastic! Always, in the past but especially during these current difficulties!”

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Posted 4 years ago

“ups do not use them”

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Posted 4 years ago

“My parcel arrived like it said the delivery driver was really nice very happy with the service thankyou”

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Posted 4 years ago

“What a lovely friendly delivery guy. Placed my package in the house and was so cheerful. A credit to the company.”

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Posted 4 years ago

“Always on time of delivery. Have a wonderful sense of humor. Friendly person.”

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Posted 4 years ago

“We have a driver named James on our route. Hatcher mtn rd Sevierville TN. He is so nice and courteous brings my pkgs to my door. We have had other’s cover him they leave them “On The Road by mail box!!! Not James always at the door as he is suppose to he hoes beyond his call of duty even though he’s on a fast schedule. We think he should be commended for being what a ups man is all about! Thank you Lucy Masters 2704 Hatcher mtn rd Sevierville TN 37862”

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Posted 4 years ago

“Cant believe I am reading some negative comments on here for bad service. I can honestly say Leeds dep have gone way beyond to help me get my parcel today. 5 star all day long from me. Which at the end of the day was my fault for having the wrong delivery address. When they are companies out there which you just cant get passed auto telephone services you have to be one of the best. Thank you so much”

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Posted 5 years ago

“the driver delivered an empty box, he waited and helped me whilst we packaged up the item to be sent back to dell for repair. please pass on my thanks to the driver who came to my home on 19/07/2019 in queensbury Clayton heights Bradford”

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Posted 5 years ago

“UPS guy for postcode BA12 8FW is extremely charming, polite efficient and a welcome joy ringing your doorbell. Always smiling and courteous.”

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Posted 5 years ago

“Totally useless. When I see that UPS are going to "deliver" a parcel I fear the worst. Never attempt to bring anything to my house, just take it to a nearby drop-off location and never communicate what they've done. I dislike them, like really detest them.”

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Posted 5 years ago

“UPS Cambodia is a really standard express company. I got my shipment with the ETA promised. and I continually be updated about the process of my Shipment.”

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Posted 5 years ago

“Continually outclasses the rest in efficiency, reliability and price. Superb.”

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Posted 6 years ago

“I used Parcel2Go.com for the first time last week to send a parcel to the USA, using UPS as the courier. The parcel was collected by a very polite and friendly courier and with the tracking service I was able to see all the various stages and the handling involved in getting it to the recipient! I am taking time to write this review as I was so impressed with the service, as the parcel arrived a day ahead of schedule and in good condition. Very impressed with the service and would definitely use it again and also recommend to others!”

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Posted 7 years ago

“I used UPS through interparcel.com and thought they were amazing. My parcels were collected 12 hours after the booking by the delivery driver who was very smart looking in sharp uniform - first impressions count. Delivery to France took 48 hours and cost me half the proposed cost with Parcelforce. I will definitely use both interparcel and UPS again.”

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Posted 9 years ago

UPS is rated 1.2 based on 2,018 reviews