UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 1,931 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 1,931 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Gerard

Anonymous

Ah'Dreim Lewis

CARLO COLOSIO

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery is well stored in a safe space while I’m not home. Very impressive and reliable service.”

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Posted 1 year ago

“Had a great delivery service by Mike to Parkville, MD 21234 today. He went above and beyond delivering a heavy Christmas tree to right inside my door. Christmas in July. Thank you! Lynn Z.”

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Posted 1 year ago

“Its to bad that most of reviews are posted out of anger, people take the time to complain, when every thing goes as planed, delivered on time we just expect that level of service. My story, I ordered an item that I was thinking about for a long time and finally did it, it came in to the UPS delivery center om Saturday and 4th of July week end, so I would have to wait for Tuesday to get it, on Tuesday the shipping status said it was out for delivery and so I waited most of the day around the house expecting its arrival, time goes on and I had things to do, I went out and expected it to be here when I got back, when I got home no package, I had supper and waited , it was now 6 pm and I'm thinking its's not going to get here today. At 7:45 PM a truck pulled up and I was quite surprised, the driver said the package was on his truck by mistake, it should have been on the truck parked beside his, aftr he delivered all his packages he saw mine, looking at the address he said it was on his way back to the Wearhouse (Watertown, NY) and stopped off to deliver mine, very nice person who took the time to do the right thing, for a customer and the company, thank you and I'm glad to get my package.”

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Posted 1 year ago

“Quincy saw me come in the Chapin SC store with a box, he asked if I needed help. I said thank you I'll leave this here while I get my other box. Quincy went to my car and retrieved the box and held the door for me! He quickly completed my transaction. Later at home, I discovered I had the wrong address on one box. Jack took my call, assured me he could correct the address and did so in a few minutes! In this time of compromised customer service and expectations, thank you Chapin employees, Quincy and Jack for your above and beyond help today!!!”

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Posted 1 year ago

“Gabriel at Store #0881 in Orlando Florida helped me return two items to Amazon and it was a great experience. Gabriel was quick, efficient and extremely polite getting things squared Away for me. Great experience.”

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Posted 1 year ago

“UPS store in Pennington New Jersey gets a 5 star review for their excellent customer service I received today. She was very professional and extremely helpful. 5/19/2022.”

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Posted 1 year ago

“UPS has never been late and always delivered my packages in great condition”

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Posted 1 year ago

“UPS is by far the BEST delivery service I have ever used in 20 years. By comparison, the competition is mediocre or average (at the best) - DHL, Fedex, etc.. I don't understand how people are not satisfied about UPS, because they get it Right, In time (or ahead of time) and with competing prices. I just stopped using the other companies service, too much headache and bad service. Now I use exclusively UPS. Year after year, delivery after delivery, they ALWAYS excel. Congratulations and keep up the good service, UPS!!!!”

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Posted 2 years ago

“4-15-22 UPS Carrier Jose, You have been wonderful through this entire process picking up a drop off package without a label and many other errors that occurred. Jose, you have gone over and beyond your job description to assist me. I am very grateful to you, thank you so much! I hope you have a fantastic weekend! Marie UPS Customer Las Vegas, NV USA”

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Posted 2 years ago

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Posted 2 years ago

“We live outside of a really small town, and our UPS driver and his Subs have been amazing!!! They are the only company that we know will show up. We've had problems with some of the other companies not being able to find our house, (or just don't want to come this far out) so we always try to use them for deliveries. They are consistent and reliable.Thank you to our local UPS driver for being awesome!!!”

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Posted 2 years ago

“Every time I order something I'm hoping it's being delivered by UPS. They are so wonderful!! They are the nicest people. The delivery people are awesome. I've had an issue twice with a package having an incorrect address on it. Once, I caught it, called UPS and they tracked it for me and redirected it. You think the post office would do that? HA! They would just send it back, wrong address. He k, the post office often delivers it wrong when it IS addressed correctly. Once, I didn't know the company had addressed it incorrectly, but my UPS guy recognized my name and got it to me!!! How can you get better service than that? My mail carrier delivers my mail to the guy three apartments down from me sometimes. Geez!! If there was a way I could select UPS as my delivery company every time I ordered something, I sure would. They're absolutely awesome. Thank you UPS!!”

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Posted 2 years ago

“I had a total of 8 packages delivered i didn’t order It was supplies for my daughter. I had to leave them a note because I was going to be gone no one here It couldn’t be canceled once in route. Amazing job ty They returned it for me without hassle”

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Posted 2 years ago

“My mailbox got hit by a plow and needed to be replaced. My road is very busy with traffic running at 50+ mph. As I started replacing the mailbox, a UPS driver noticed and stopped vjust up ahead so traffic had to slow down. He stayed there until I was nearly finished. That was an awesome thing to do!”

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Posted 2 years ago

“Review of UPS store 604 Kannapolis NC The staff is always courteous and professional. Customer service is excellent. They are willing to make sure that the customer needs are meet. I drive out of the way to go to this store.”

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Posted 2 years ago

“I ORDER quite a bit of stuff and have never had a issue. All the drivers have been really polite and friendly. Waiting on one tonight and one was delivered next door. Went out and checked to make sure thier was not a mix up. No mix up. Driver was super upbeat and nice to me. WISH I got his name because he deserves a shout out for a fantastic job.”

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Posted 2 years ago

“My name is Donna Iafelice I must commend the staff at the Edgewater NJ UPS store. Lenzell, Yalithzel , Carolina , Katerin , Sean and Diana . No matter how crowded the store gets they are polite and professional. Always looking to help the customers. The store manager works right along with his staff. I am very happy how the store is ran.”

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Posted 2 years ago

“After reading a few reviews I was a bit worried. But I had no problem with UPS app, always informed where my parcel was and got delivery on the date they said.”

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Posted 2 years ago

“We live in a small area on gravel roads with about 20 houses in our town. We have a sign posted private road please drive 5miles per hour because of throwing gravel/dirt. We love U.P.S. We have Amazon, Fed.ex and U.P.S plus U.S. Postal deliveries probably 4 or 5 times a day come through here. U.P.S are the best. They respect the sign posted but Amazon drives about 30 miles a hour and if you ask them to slow down they will tell you not to tell them what to do. I just wanted to write in and thank U.P.S for their respect for our little community here. We always try to use them and we cancelled our Amazon account.”

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Posted 2 years ago

“Had a parcel delivered today, what a good firm UPS is, speedy, delivery driver was pleasant and polite, kept to all covid rules could not fault him, ups is one of the good delivery firms, cannot fault them, cannot say that about alot of delivery firms. 5*****”

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Posted 2 years ago

UPS is rated 1.2 based on 1,931 reviews