UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,353 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 12th September 2025

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They steal your money. I paid for three days shipping and now get another update saying my package will be delivered in five days. NO SEVERE WEATHER INCIDENTS IN THE COUNTRY THIS WEEK.”

Helpful Report

Posted 4 weeks ago

“The word experience ever, sent a package, they charged me 14.00, package was never delivered stating the mailing address does not exist when it does exist and I have the letter with the address sent by the company. The package contained important documents and had a deadline to be delivered. Called the store 5 days in a row, no answer, left message requesting a call back, never got a call back. Finally called the main office, a manager promised the package was going to be sent to me in 2 days, I never got it, a rep from the store name George said the package was with them and I had to go to pick it up, after never being delivered, did not want to refund my money, the manager never spoke to me, HORRIBLE SERVICE, THE WORST EVER, FEDEX moving forward. This is the store in Culebra Rd. San Antonio, TX.”

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Posted 4 weeks ago

“UPS consistently delivers my packages on time and in good condition. Their tracking system is reliable and the drivers are always professional. Sometimes delivery window can be a bit wide, which makes it difficult to plan my day. Otherwise, a solid service that I can count on”

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Posted 1 month ago

“Driver delivered to wrong address and when I call to speak to someone there is a horrible language barrier and he tells me it was delivered to my home and there's nothing more he can do. So I got nowhere with customer help from them and still missing my package due to driver not looking at the address properly!”

Helpful Report

Posted 1 month ago

“Very angry at UPS's unprofessional service. Said they'd deliver on the Wednesday but I couldn't get time off work so asked for delivery on the Thursday. No problem. Took a day's leave to make sure I was in. UPS never arrived. Still in the depot apparently. My parcel still hasn't arrived, and what's the betting when it does, they'll just dump it in the garden to be stolen. And I have to give them one star for this?!!”

Helpful Report

Posted 1 month ago

“Misrepresentation, terrible service and complete incompetence. I wanted to ship a present from Vancouver, BC to Seattle, Washington. I called TWICE (both the day before and ON THE DAY) to confirm I can send the article, and BOTH TIMES I was said yes. So I proceed to PAY THEM TO DO WHAT THEY CONFIRMED THEY CAN DO. The next day I learn that the package is stuck at customs for the exact same reason I called UPS twice. I call them to inquire why the package is not delivered and they proceed to tell THE EXACT OPPOSITE OF WHAT WAS COMMUNICATED the day before. They promise to give me a call back a number of times with resolution and I hear nothing back. As a result, I now have to wait for the package to returned to then struggle to receive a refund for the service that was rendered as a result of MISINFORMATION BY UPS employees. The level of incompetence, service and overall experience is completely appalling. PLEASE AVOID AT ALL COSTS.”

Helpful Report

Posted 1 month ago

“My local USP store is AMAZING! Store 7568 in Prosper, TX is efficient, focused on customer service and always kind, positive and patient! I work with a small business nearby and every time I have to drop off a bunch of packages, I'm so impressed with the staff. Special shout out to Theresa Mendoza who is works fast and efficiently, is a leader within her co-workers and has a heart of gold for customers. ***** for Store 7568!”

Helpful Report

Posted 1 month ago

“They keep shipping our packages to a local store to pick up because they are to lazy to deliver them! It's ridiculous this is like the 5th or 6th package over the past 2 mths we have had to go and pick up! I will never choose to ship with UPS or receive if I have a choice!”

Helpful Report

Posted 1 month ago

“I dropped off a pkg on Monday and was told it would get there Thursday. I specifically told them it had to get there by Friday. They guaranteed it would get there by Thursday. I paid extra for the shipping. Well, it never made it Thursday or Friday. Today is Monday and it still is not there. I called customer service and asked for a refund and was told NO because it was scheduled for a ground delivery which takes 5 to 7 business days. They never told me that. He guaranteed me Thursday delivery. I will never use UPS again and will be telling everyone I know not to use them either. $48 refund is not going to break UPS.”

Helpful Report

Posted 1 month ago

“I cannot believe how bad their customer service is, I have communicated with two different people there over the last month and have not had any resolution. Even though it was promised in a few days.”

Helpful Report

Posted 1 month ago

“I had a package reported delivered on July 30. Problem with the delivery... It was delivered to a business 22 miles from my home. Amazon stopped just short of accusing me of trying to run a scam. They required me to file a police report before they would CONSIDER a refumd. They believed it was delivered, they assumed to me. Turns out someone in the delivery process(UPS) printed a different label with a different address and placed it over the original with my name and street address still clearly visible. I found my $477 package 6 days later. I asked the business owner "Why would you sign for a package that isn't addressed to you". She responded " the UPS drivers don't want to deliver to places outside of town so they print a label with my address slap it over the original and leave them here". It was just dumb luck I found it. (The business charged me $5 for my package.) UPS didn't inform Amazon, the sender or me what they had done. Consequently someone was on the hook for $477. The UPS automated system provided the delivery information that lead me to my package it provided the following information: " Delivery was made at (time) to Ash Fork, Az, package was left at the front counter and signed for by Abby". No address, business name and who the f... is Abby. 6 days of aggravation, frustration, anger, Police report, hundreds of miles of driving, Calls to Amazon and a police report. All could have been avoided with a simple act of courtesy. If doing the jpb you were hired to do is to much... Let someone know. Someone owes me. Someone owes my county sheriff. Someone owes the business owner that they involved. I won't hold my breath, afterall UPS would have to care about providing a positive experience / outcome for their customers. Enough said I'll leave it there. I have a picture of my package with the altered original shipping label. In the future I and the people in my sphere of influence will avoid doing business with UPS.”

Helpful Report

Posted 1 month ago

“Our packages constantly THROWN onto our Front Steps not Our Rear Door as requested via the Delivery Preferences we chose on THEIR website i.e. Company Smartphones, RAID drives and Laptops. Rude Lazy drivers. NO delivery problems with FEDEX, AMAZON or USPS just UPS!! We even have a Sign!!”

Helpful Report

Posted 1 month ago

“I would strongly caution anyone considering doing business with this company. During my time working there, I witnessed numerous unethical practices that left many customers disappointed and out of pocket. The company frequently advertises products it cannot fulfil and often substitutes orders with lower-quality alternatives to maximise profits. Orders are regularly delayed or never dispatched at all, and customers who request refunds rarely receive them. Despite portraying itself as a larger operation, the business is actually run solely by the owner, Sean Currie, with the support of just one admin assistant. All sales and support communications are handled by Sean himself, although he gives the impression that a full team is managing operations. From what I observed, even the one other admin appeared unhappy in their role — and understandably so. Our main responsibility was to lie to customers in order to retain sales, even when we knew that orders were delayed, cancelled, or unfulfillable. Throughout my time there, I received numerous complaints from customers who said they were forced to raise chargebacks through their bank due to what they described as fraudulent activity. Many felt they had no other choice, having been ignored or refused refunds after their orders were not delivered. In my short time working there (just four months), two banks closed or refused to continue working with the company due to the high volume of chargebacks and customer disputes — a clear indication of the widespread dissatisfaction among customers. The company is poorly managed, lacks transparency, and operates with little regard for integrity or customer care. I would not recommend this company to anyone.”

Helpful Report

Posted 1 month ago

“UPS are uniquely bad. Why does any retailer use them? It has to be because they are cheap? They appear to have mastered the art of saying they have "tried to deliver" to your property only to have actually NOT tried to deliver and, instead, delivering to a "local partner" which is often a chaotic newsagents in the middle of a housing estate. This, to be clear, has actually happened to me 100% of the time for the last 3 deliveries. Worse, this time, on being prompted to travel to said "local partner" the package wasnt there. It appears this particular driver confirms the package has been delivered but takes it back to the depot to re-deliver to the newsagent the following week as his schedule allows. What a ridiculous company.”

Helpful Report

Posted 1 month ago

“Lost two of my packages and would put updates like it was our address that was wrong. We were outside and ups driver said it wasn't on his truck then left and said out address was incorrect. Went on for two days then showed it delivered but never was. Total joke of a company, probably why they are laying off 20,000 people 🙄”

Helpful Report

Posted 1 month ago

“What impressed me most about MADACOVI.CO was their process. As someone from a tech background, I appreciated their systematic, data-driven approach to asset tracing and recovery. MADACOVI.CO utilized digital forensics, IP tracking, and third-party platforms to track my crypto transactions. No fluff—just clean, structured communication backed by visible progress. The experience felt more like working with a specialist cyber unit than a customer service department. Highly recommended for tech-minded individuals who value process and accountability.accountability.”

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Posted 1 month ago

“agree horrible service online or on the phone - UPS decided to change the address of a delivery but getting in contact with them to find my package is a nightmare and waste of time”

Helpful Report

Posted 1 month ago

“I hope I never have to deal with UPS again. I paid for the 2-3 day delivery and at first it was going just fine, until I saw the UPS truck pull up to the front of my house, the guy didn’t even get out of his seat, looked around outside and then drove off! The next day, my tracking said it would be delivered between 12pm-4pm. Did that happen? No. Now it’s Pending and no one at UPS will even tell me what is going on. We all make mistakes, maybe it got put on the wrong truck, I don’t know, but it’s all just frustrating. I’m a teacher and school is starting back up soon so I really did not have the time for UPS to not do their jobs. Genuinely the worst postal service.”

Helpful Report

Posted 1 month ago

“I paid extra for fast home delivery, expecting my parcel within the promised 3-day timeframe. Instead, UPS took 4 days to drop the parcel at a convenience store for collection — a cheaper service I never agreed to. The following day, I called customer service. They told me the parcel would be delivered to my home “within the day, maybe in an hour.” I waited — but a few hours later, I received a call from a private number saying they couldn’t deliver it at all, and my only options were to go collect it myself or wait until sometime next week. I had no choice but to collect the parcel myself from the convenience store — wasting my time and effort. To make matters worse, the tracking information only changed to ‘delivered’ and ‘received’ after I collected the parcel myself, falsely implying the delivery was completed at my home. This is completely untrue — no UPS courier ever came to my house. So, I paid for a service I never received, had to do all the legwork, and I’m still waiting for the £5 refund for the downgraded delivery. If you want to be treated like a donkey, waste your money, time, and be misled by false tracking and poor customer service, then UPS is the company for you. Otherwise, avoid them completely.”

Helpful Report

Posted 1 month ago

“UPS is by far one of the worst delivery services I’ve dealt with. They never deliver to my home, even when I’m clearly home and waiting. Instead, they constantly drop parcels at random pickup points—often not even the one I selected or the closest to me. It’s frustrating, unreliable, and completely defeats the purpose of home delivery. If I wanted to pick it up myself, I wouldn’t have paid for delivery in the first place. Avoid if you actually want your package delivered to your door.”

Helpful Report

Posted 1 month ago

UPS is rated 1.2 based on 2,353 reviews