UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,225 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a good experience with my UPS delivery.. especially my last two again. I should have gotten his name, give that man a raise for going beyond the Call of Duty. Rings the bell, runs the package of stairs, you're my hero. I love the men in brown..”

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Posted 3 weeks ago

“no attempts to deliver. 4th time in a row.”

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Posted 3 weeks ago

“Horrible service. UPS shouldn't be allowed to run as a business. Their app is impossible to use and customer service impossible to reach. Drivers make no attempt to deliver to the right place.”

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Posted 3 weeks ago

“Horrible Customer Service. Trying to resolve an issue either on the app, website, or by phone is a nightmare. I deleted my My Choice account and will never give my business to UPS again.”

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Posted 3 weeks ago

“The package hit London Kentucky office and they swapped addresses and sent it to Williamsburg Kentucky instead... promised it by today...then I call and the same supervisor told me the wife said husband was in hospital and he can get it picked up tomorrow and I can meet driver on highway exit on his way to Richmond tomorrow...if not it will be Monday...I don't believe it... you hand changed my address and I got to play games ...I am really thinking about filing a theft report through state police and calling news crew...I got screenshots of where they said it was delivered to Williamsburg Kentucky not happy ... supervisor should not promised I'd have it today either...was promised it would be picked up yesterday and delivered yesterday today the latest”

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Posted 3 weeks ago

“Worst customer service. Had an amazon return package left out only for a UPS driver to leave a pamphlet on it that an attempt was made. However, UPS driver did not ring doorbell to see if anyone is home and figured it was easier to say they tried.”

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Posted 3 weeks ago

“Is there anyone else to deliver packages? Your delivery protocol is worthless ! My last 2 deliveries have been attempted only 1 time and then returned. I wasn’t home for 2 hours out of the 10 hour window they allow for delivery! UGH”

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Posted 4 weeks ago

“Three employeewas very nice and went out of her way to insure everything was in order and went well Her name was princess Jones and she worked the Merrill rd ups store in Jacksonville fla”

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Posted 4 weeks ago

“Very bad company, Delivery is always too late and customer service telephoneservice is worthless”

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Posted 1 month ago

“Waited in for a parcel to be picked up.. this was an Amazon return. I saw the courier on my ring doorbell. He waited precisely 20 seconds and he was gone. Didn’t even have time to get to the door. I then had to go cancel the return and stay at home the next day as well absolutely ridiculous.”

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Posted 1 month ago

“Missed delivery dates and times, repeated phone calls and assured delivery next day but so far another 3 missed delivery days”

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Posted 1 month ago

“Anytime that I order online and I see the shipping is with UPS, I’ll just go ahead and cancel my order. They NEVER deliver on time, NEVER!!”

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Posted 1 month ago

“I was supposed to get a medical type box picked-up today. I gave them special instructions to text or call when they were at my front door. They did neither and left a "Missed You" slip, l was not happy to say the least. I did not hear a door knock or my door bell either. Now l have to drive to the next town several miles away to drop the package off at a ups service center. I now can't trust these drivers to do their job.”

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Posted 1 month ago

“I would like to give more. I give 5 stars and then some to the higher up person who made sure our package got delivered to our actual address. I give 1 star to the system which doesn't allow easy choosing of pick up points and often erroneous info and hard to reach help. Fingers crossed they will improve”

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Posted 1 month ago

“For a scheduled delivery (9:00- 18:00 !!) I waited the whole day and at the end they did not show up! When I called they told me they gave the package to another courrier who could not deliver on the scheduled date (20/3/25). They, UPS, rescheduled the delivery for coming Monday (24/3/25)! Hope dies last...!”

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Posted 1 month ago

“Terrible. Ups are holding my stock hostage even though i have paid the duty. No one human to speak to its terrible. We are a small business and this is hurting us badly”

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Posted 1 month ago

“I’m very surprised of their bad delivery system. My package was out for delivery on 15 March 2025. It wasn’t delivered and the reason given customer wasn’t reachable which is a lie. Today it’s 18 March, I call their customer service and he tells me he is not the driver and can’t do anything about my delivery. Also I am surprised to pay custom charges which I never faced it in Amazon or other delivery services. I thought the delivery charges would have covered it. Anyway will never use them again”

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Posted 1 month ago

“THe worst company ever. Their brokerage fee is a scam. They made me paid for a refused item.”

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Posted 1 month ago

“Absolutely rubbish customer service. They don't deliver the parcel on the date they provided instead they said the street No is wrong and next they said the weather is bad while the weather was excellent. When I call the customer service they were not aware of it. Real garbage company.”

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Posted 1 month ago

“Have now been waiting three days for delivery of supplies for an insulin pump. They seem to think someone can wait in all this time. This delivery has to be signed for otherwise they take it to a drop off point which is miles away. Without transport would have to take a taxi to collect it. Its impossible to speak to someone who can sort it out. told they do not recognise tracking number, which was on their e mail. We do not choose this company it is chosen by medicare. Worst ever delivery company to deal with”

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Posted 1 month ago

UPS is rated 1.2 based on 2,225 reviews