UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,614 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1/5 stars – and that's generous. I paid extra for UPS's Overnight Delivery, GUARANTEED for Saturday before 12 PM, Sunday at the absolute latest. I made it explicitly clear this was time-critical: the package needed to travel with a family member on a flight to Spain. I was told repeatedly this was a guarantee, not an estimate. UPS failed completely. The package didn't arrive Saturday. Didn't arrive Sunday. Didn't arrive Monday. The flight left without it, ruining the entire reason I paid for expedited shipping in the first place. It gets worse. Customer service over the weekend was completely useless – no answers, no accountability, nothing. On Tuesday I spent over two hours on the phone getting transferred from agent to agent, with the call dropping every single time mid-transfer, forcing me to start over from zero again and again. And now it's Wednesday, and I'm STILL on the phone with them, still being bounced from person to person with zero resolution. At one point a UPS number actually called me – I had my phone right next to me – and it rang for literally one second before hanging up, as if just to log that they "attempted contact." When I tried calling that number back, it said it was not a working number. This isn't customer service, it's a company actively avoiding accountability. If you have a "guaranteed" delivery that actually matters, do NOT trust UPS with it. Avoid at all costs if timing matters to you – and be prepared to be gaslit by their support system if anything goes wrong. The WORST SERVICE EVER. NEVER use UPS!!!!!!!”

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Posted 3 weeks ago

“UPS is not careful where they place your item. They do not tuck it up against the house or anything. They leave wide open in plain view. I will be sure not to order anything that uses UPS ever again.”

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Posted 4 weeks ago

“THEY CAN NEVER DELIVER AT THE TIME STATED. It always moves to 9pm. I understand things happen but for the last year it’s a guarantee that deliveries wont occur when they should. I try not to order much anymore especially if I know UPS is delivering.”

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Posted 4 weeks ago

“I would like to thank Joy at the UPS store located at 1545 N. Expressway, Griffin Ga. 30223. She did an excellent job pack my antique doll and Bible. We received them in the condition we expected thanks to her care in packing. Thank you so much Joy. God bless. Susan”

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Posted 1 month ago

“UPS must have competitions to see who can damage a package the most. Unbelievable!”

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Posted 1 month ago

“Change my order delivery without my consent was very unprofessional on the phone do not want to deal with them as a receiver anymore.”

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Posted 1 month ago

“I highly encourage people in San Diego and everywhere to never use UPS. They have left 4 of my packages unattended on the streets of San Diego and each package has been stolen. One of those packages included my id, birth certificate, and social security card. I had to track down the package myself and they took no responsibility. They are literally the worst. DO NOT USE UPS.”

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Posted 1 month ago

“Whatever troglodytes they have working at their Hodgkins and Addison locations need to be replaced because my package keeps getting bounced back and forth between those 2 locations and even Bloomingdale since the 28th and just keep pushing back my delivery date. This company is ran by people who have the mental capacity of a rock.”

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Posted 1 month ago

“The right address with the wrong postal code caused a 5 day delivery delay and when the package arrived, the $1,000.00 contents were destroyed along with the packaging. So, a 60LB+ content in a very heavy duty cardboard box was punctured and the contents were no longer secured. The box looked like it had been dropped from the sky!!! Last time for me with UPS. NEVER AGAIN!!”

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Posted 1 month ago

“Was charged $32 for 2 day delivery and it has been 7 days and now it says they attempted delivery but I’ve been here all day and they did not attempt to deliver. This place sucks and I will never use ups again”

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Posted 1 month ago

“Shockingly bad. They never attempted to deliver despite me requesting to leave with neighbour and specifying which one, they lost the parcel, it was then returned to Spain. Second attempt parcel got delayed and delayed and still no sign. It’s taken a MONTH since ordering and still not here. Useless. Utterly useless.”

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Posted 1 month ago

“Anchorage Alaska is the 4th largest Cargo Airport in the world. UPS, If I could give no stars I would. Sellers don’t give a choice of carrier 😡 I’m pay top dollar for shipping and UPS puts it in a gd truck all over the lower 48 driving to Tacoma and then transfers it to the Post Office. Wtf?!!!”

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Posted 1 month ago

“UPS store in Vernon BC has the very best employees, knowledgeable, friendly , helpful......... The very best customer service I have received from any store in Years! Well-done!!!”

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Posted 1 month ago

“Ordered UPS Express Saver for a time-sensitive international parcel, paying extra specifically because delivery was promised within 6 days of shipping. The parcel ended up delayed by two weeks, and when I contacted customer service I was passed between different reps (Nelson, Fiza, Regi) who each gave inconsistent answers. I was told the delay was due to customs and that the shipment "wasn't shipped under a Guaranteed Service" — despite paying for a premium option specifically because of the promised delivery window, with no mention anywhere at checkout that customs could void it. My refund request was refused. On top of that, UPS claimed my delivery address was incomplete, even though I'd provided it correctly from the start — this caused further delays while they re-confirmed information I'd already given them.”

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Posted 1 month ago

“Keep dropping my parcels in strange places.”

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Posted 1 month ago

“Such a bad service provider. Provides a tracking number, but not hrlpfull at all. Tells you delivery will be at the end of the day. And when its at the end of the day it will get cancelled or delayed by one day. You try to speak to the customer serviece will give vague info. You cant see the live location of the driver. When you try to put instruction to.driver there is no.option to.do.that. Horrible.serviece.”

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Posted 1 month ago

“Worst service ever experienced.”

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Posted 1 month ago

“⭐ 1 STAR – MY EXPERIENCE WITH UPS HAS BEEN COMPLETELY UNACCEPTABLE I am extremely disappointed with the way my case has been handled by UPS. I paid for an expensive Louis Vuitton item, which was sent to me using UPS. When the parcel arrived, the item I had paid for was missing. Imagine paying a significant amount of money for something, waiting for it to arrive, opening the parcel and discovering that the item you purchased simply isn’t there. I immediately contacted Louis Vuitton and UPS because I expected a proper investigation. Instead, I have spent weeks contacting different companies, explaining the same situation repeatedly and trying to get somebody to take my concerns seriously. What makes this even more frustrating is the conflicting parcel-weight information. Louis Vuitton’s records show the parcel as 0.635kg, while UPS recorded the parcel as 1.00kg. I have repeatedly asked for an explanation of this significant difference and questioned how the weight information can prove that my specific item was actually inside the parcel when it reached me. I am not claiming that a weight difference alone proves what happened. My concern is that I have raised a genuine discrepancy and still don’t feel it has been properly investigated or explained. I have provided the information I have, contacted UPS, contacted Louis Vuitton and even raised the matter with my bank. My bank dispute was rejected based on evidence provided by the merchant, despite the questions I have raised about that evidence. At this point, I am left feeling completely helpless — I have paid for an item I did not receive, yet I am the person having to fight to prove what happened. This isn’t just about money anymore. It is about the lack of answers and the feeling that nobody is taking responsibility. UPS, I am asking you one simple thing: Where is my item, and why has the discrepancy in the parcel weights not been properly explained? I never expected to have to fight this hard over an item I had already paid for. I simply want a proper investigation and a fair resolution.”

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Posted 1 month ago

“Ordered a t-mobile internet and specified that the delivery had to go to my neighbor downstairs and no s"""" i got home and there was the piece of paper saying attempted delivery. I was so mad cause now I had to pay $5.99 for them to deliver it to a near by UPS store. WHAT IS THAT NO CUSTOMER SERVICE HERE. JUST "IM SORRY"”

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Posted 1 month ago

“UPS sucks. I’ve used them a few times every time they’re a day or two late from delivering from our estimated date on the date they’re supposed to deliver or 4 to 5 hours behind. Use FedEx more reliable will never use UPS again.”

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Posted 1 month ago

UPS is rated 1.2 based on 2,614 reviews