I had an extremely disappointing experience with UPS. My delivery date was changed multiple times without any notification. I only found out by checking the tracking myself. After these delays, UPS handed off my package to the local post office without explanation or accountability. Now, the package is marked as "in transit," but no one — not UPS, not the post office — can tell me where it actually is. I needed this item for an upcoming trip, and now that plan is compromised. To make things worse, when I called customer service for help, the representative was unhelpful and rude. There was no ownership of the issue, no apology, and no real solution offered. This has been a stressful, frustrating, and disappointing experience. I strongly urge others to avoid using UPS if reliability and customer service matter to you.