I am writing to express my deep dissatisfaction with the service I have received from UPS regarding my recent delivery. My parcel, shipped from Germany and scheduled for delivery to Leicester, UK on Thursday, July 10 between 8:30 and 10:30, has failed to arrive within the stated timeframe. Despite clear tracking updates indicating that the package was en route, the delivery status has not progressed beyond “On the Way”, with a vague and unhelpful “⚠️ Update” notice appearing instead of a meaningful update. What has made this experience even more frustrating is the technical issues within the UPS tracking system. The mobile app displays “technical difficulties,” leaving me completely in the dark about the whereabouts of my package. Given the importance of the delivery and the precise schedule I had planned around its arrival, this level of service is simply unacceptable. I expected a higher level of communication, accountability, and reliability from a global courier company. Instead, I have encountered delays, poor visibility, and a lack of support options in the face of problems. I strongly urge UPS to improve its tracking infrastructure, provide timely updates, and ensure customer service is responsive during such situations. Based on this experience, I would be reluctant to trust UPS with future deliveries. Rating: 1/5