UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,571 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,571 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claimed that there was a customs hold between England and Scotland, makes zero sense as there is no trade barrier. A full week passes before they even send it out for delivery. Driver didn't attempt delivery but I can only assume marked it as attempted delivery failed for the second time even though the was about two hours between dispatch and attempted delivery so I doubt they even tried once. Customer service is truly awful as well just repeating sorry for the inconvenience.”

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Posted 2 months ago

“UPS drivers are the worst, they don't ring the buildings intercom, and if you request them to do that, they will disappear your package, and the customer service sucks, they will inform you what you already know, don't use this carrier the service is a nightmare.”

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Posted 2 months ago

“Sve pohvale! Bez ijedne zamjerke! Paket iz Francuske stigao za 6 dana, kurir ljubazan, nazvao i još k tome cesta bila zatvorena jer su radovi i došao je sa druge strane kuće u drugu ulicu i nazvao da je došao i gdje je! Odlično!!! Hvala UPS”

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Posted 2 months ago

“Terrible experience with this company. Make sure you read all the information about what you’re covered for but apparently unless it has been packaged by a manufacturer (for shipping) it can and will get damaged beyond repair. They absolutely smashed up a brand new vanity sink unit, put it in a different box without the sink, and then decided to deliver it back to us. £400 lost. They will not pay out or do anything to resolve this. You will not be covered for any damages. AVOID AVOID AVOID!”

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Posted 2 months ago

“UPS is by far the worst courier company and customer service is even worse. Had a package coming to me from Calgary and then sat at a depot in Saskatoon 6 days and still hasn’t been shipped.”

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Posted 2 months ago

“I booked UPS to South Africa with Interparcel on a Friday. The expected delivery was the following Tuesday by 11am. I dropped off the parcel immediately around the corner from me. The parcel was not picked up and when I popped back to the shop they said UPS had not picked up on that Friday. As it was a holiday on Monday, the parcel was picked up on Tuesday, and at that time UPS tracking said it would be delivered on Thursday. UPS tracking is terrible - often out of date and showing incorrect information. In addition, Thursday could NEVER have been possible, because there is always a payment for clearing customs, which the recipient paid immediately he was asked. Then UPS told me it takes around 48 hours before the parcel is released. Eventually UPS tracking said it would be delivered on Monday. Finally it was delivered on Tuesday. Even 24 hours after delivery, UPS tracking still was showing that the parcel was in their system, and that the customs fee still had to be paid. Needless to say, this whole saga caused both me and my recipient a lot of stress, and a lot of time trying to get sensible answers. I have had from both Interparcel and UPS emails apologising for the poor service. However, despite asking Interparcel for a refund for a delivery that was delayed by a week, and with ridiculously poor levels of tracking, their answer was that the service was never guaranteed. What a terrible cop-out.”

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Posted 2 months ago

“the worst experience I've had with a carrier. I will ensure to add on every social media available what a nightmare it has been to deal with UPS. Never again will use this carrier.”

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Posted 3 months ago

“I paid the the import VAT & received confirmation. The day the package was delivered my husband was told the import charges hadn’t been paid. Unbeknown to him it had been paid. So the driver said he couldn’t leave the parcel until my husband paid. Thinking I hadn’t paid my husband paid again. When I rang to inform of the situation the lady on the phone could hardly speak English so I had to be out through to another department. I was then told the department I need to speak to was closed. Not a very happy customer 😡”

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Posted 3 months ago

“Worst company I’ve ever dealt with. Absolute garbage.”

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Posted 3 months ago

“Horrible customer service. Don’t bother going down the rabbit hole. Doesn’t matter how late your package is.”

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Posted 3 months ago

“Franchement, je suis très déçu de votre service. Mon expérience a été vraiment négative du début à la fin. Pour moi, cela mérite une note de 0/5. J’attendais beaucoup mieux de votre part. Merci de prendre ce retour en considération et d’améliorer votre service.”

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Posted 3 months ago

“HORRIBLE to deal with! Can't get an honest answer from any agent, they make false promises, give you the run around, flat out lie to get you off the phone. They lost a package of ours and we have called multiple times to try to get a refund. They don't care at all about any kind of service. Still trying to get a refund a month later. They went as far as calling the owner to try to trick him into saying we received the package! If you can use another freight provider, do.”

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Posted 3 months ago

“Wij wachten inmiddels al meer dan een maand op een pakket dat ‘ter inklaring’ in Apeldoorn ligt. Ondanks dat wij alle benodigde gegevens meerdere keren hebben aangeleverd, gebeurt er simpelweg niets. We worden van het kastje naar de muur gestuurd en het dossier zou inmiddels al meerdere keren geëscaleerd zijn door verschillende medewerkers, maar opvolging blijft volledig uit. Als bedrijf zitten wij hierdoor serieus in de problemen, omdat ons verpakkingsmateriaal vaststaat en wij onze klanten niet kunnen uitleveren. Reacties op talloze e-mails blijven uit en telefonisch krijg je vooral het gevoel dat je lastig bent, zonder dat iemand echt kan helpen of verantwoordelijkheid neemt. Dit is voor de zakelijke markt absoluut onwerkbaar. Betrouwbaarheid en communicatie ontbreken volledig. Het is onbegrijpelijk dat er in Nederland nog zo met klanten wordt omgegaan. Ons advies: kies een andere vervoerder. Hier kun je als ondernemer simpelweg niet op bouwen.”

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Posted 3 months ago

“UPS SUCKS! Lost my package in transit after they picked it up, called them, absolutely no help. They stated they can’t do anything contact the shipper after UPS had already picked up the package and is in transit. Blamed the shipper. How could it be the shipper’s fault if it was in the hands of UPS ? No accountability at UPS ! If there was an option for zero stars I would give them that.”

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Posted 3 months ago

“I had an extremely disappointing experience with UPS, and I would not trust UPS with important deliveries. I ordered a package worth $3,800 that required my signature upon delivery. UPS never delivered my package, but lied that the package was delivered and the signature received. While I was at work, I received a phone notification that the package had been delivered despite the fact that I was not home to sign for it. When I returned, there was no package and no delivery notice. Customer service later claimed that the package had been delivered and even stated that a signature was obtained, which is simply not true. This situation represents a significant failure in both delivery protocol and customer service as well as raises serious concerns about their handling of high-value shipments . The apparent disregard for signature requirements and the provision of misleading information are deeply concerning, particularly given the value of the shipment.”

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Posted 3 months ago

“the worst experience I ever had with any customer service. Pls can you go out of business? Thank you”

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Posted 3 months ago

“UPS has turned into the worst delivery in Columbia SC”

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Posted 3 months ago

“The biggest problem is, they don’t care. If they did we wouldn’t be having the problems we’re having and they wouldn’t have the reviews they receive. Practically every delivery that originates outside of my state, is delayed. Thursday delivery with signature required, delayed until Friday from 3:15 to 6:15 PM. I rush home and get here about 2:55 PM and there’s already a note on the door the driver was here 2 1/2 hours ago. What’s the sense in having a three hour delivery window if you’re not even gonna come close to sticking to that? Email received they will try again on Saturday. Just got an email stating they will deliver on Monday. It’s like this with every delivery and whoever is running the show and causing these delays needs to be fired. I don’t have these problems with the Postal Service or FedEx. I refuse to use UPS from this date forward and will request an alternative delivery if I have the choice.”

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Posted 4 months ago

“COMPLETE DISSATISFACTION with UPS Shipping. I have been waiting for my package (Tracking: 1ZY2YT410402215032) since 08/04 and STILL HAVE NOT RECEIVED IT. Customer service is EXTREMELY POOR — no one can give a clear answer, and I keep getting vague responses and delays. First, they said delivery wasn’t possible because my building has no intercom. HOW is that possible when ALL OTHER delivery companies manage to deliver without any issue? I then changed the address to my workplace — a COMMERCIAL BUILDING WITH INTERCOM — and STILL no delivery attempt was made. Now they say I have to collect it, but NO ONE CAN TELL ME WHEN it will be available at the collection point. This is completely UNACCEPTABLE. I am traveling today and needed this by lunchtime. The item is VERY IMPORTANT, has an EXPIRATION DATE, and must be refrigerated. I now risk losing it due to THEIR FAILURE. No one knows where my package is or when it will be available. ABSOLUTELY DISORGANIZED service. I would NOT recommend UPS Shipping.”

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Posted 4 months ago

“I deeply regret using UPS to send a simple letter to Europe. It has been an expensive, frustrating, and confusing ordeal from start to finish. I initially paid for the delivery, including all the taxes and customs fees upfront. However, once the letter reached the UPS depot in the EU, they held it hostage and demanded an extra 20€ just to complete the delivery. The "hidden fees" didn't stop there. Two days after paying that extra charge, I received another letter at my home address demanding an additional £40. I am beyond angry with this service. It feels like a total scam. Save your money and your sanity—avoid UPS at all costs or you will end up paying double or triple what you expected!”

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Posted 4 months ago

UPS is rated 1.2 based on 2,571 reviews