UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,488 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

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“Waited in all day for a delivery they said between 11to 3pm still not here they were very quick to take payment for import and admin fees very disappointed”

Helpful Report

Posted 2 months ago

“Absolutely useless Companies please stop using them your customers dont deserve to be treated in this way. They dont deliver parcels They lie and they update customers late and also change information with out consulting the customer Customer services are even more useless as all they do is appologise and can't actually resolve the issue”

Helpful Report

Posted 2 months ago

“Freight forwarder delivered my UPS Express envelope shipment to a UPS hub in Lisbon and upon receiving it they stated "ILLEGIBLE ADDRESS LABEL – RETURNING TO SENDER". I thought it was a joke since the address label was generated by UPS and printed with a quality laser printer. So I sent another shipment to another recipient via UPS. UPS instantly stated exactly the same problem to the second shipment as well and posted in online tracking that it is being returned to the sender (me). After a lengthy correspondence with RAQUEL BERNARDES (Lisbon Operations), the hostile nitpicker kept creating false claims, making up reasons for the return to sender. When I disproved the "illegible label" deceit, she switched to stating that I declared the contents as "Documents" instead of "Printed Labels" (false as well). When I disproved that one, the hostile nitpicker from UPS Portugal fabricated another lie ("reason") claiming that I selected "UPS Box" while sending a UPS envelope. I don't even have UPS boxes and UPS refused to supply UPS boxes to me, so how can I have them in my possession? I did not select "UPS Box" - it was her fabricated lie trying to justify theft of my funds from my VISA account. When I disproved that one she just stopped responding and on the same day UPS charged my card for yet another amount similar to €50, which I did not authorize. Clearly UPS is openly hostile to their long time customers and that is a concern. I have been a UPS customer for over 30 years and now I decided (and am forced to) never deal with that awful, hostile nitpicking and deceitful company (UPS) again.”

Helpful Report

Posted 2 months ago

“I have always been very pleased with the service from UPS until today! I ordered jewelry & the company from which I ordered chose the delivery method. My packages arrived today, $1000 in merchandise and were left in my driveway!!! My front door was maybe 30 ft from the street, which is where most items are left unless they will fit in my mailbox. This is very concerning and unacceptable, and am very fortunate they weren't stolen or run over when backing out of my garage!!!”

Helpful Report

Posted 2 months ago

“I am terribly disappointed with UPS. I had a package delivered and the driver allowed a neighbor in my building that I don’t know sign for my package. My name along with my phone number was on the label. I could have been contacted by phone or by my callbox at the front door. I contacted customer and it was more disappointing because the representative was so nonchalant about my concern!”

Helpful Report

Posted 2 months ago

“UPS has an outright scam they are pulling on Ebay sellers which is shameful! If you purchase a shipping label on Ebay (which is a discounted fee) UPS will use a DIM Program that "estimates" the weight of your package and not the actual weight itself! I've only used UPS 3 times in the last month and was a victim to this scam each time! To avoid problems, I paid UPS $130.00 to box up a painting for me. They provided me the weight/measurements of the box before I purchased the shipping label for $52.00. Three weeks later UPS billed my credit card an additional$193.00 because their DIM program "estimated" the 20lb package actually weighed 90lb!! Total RIPOFF!!”

Helpful Report

Posted 2 months ago

“The UPS driver did not ring the door bell when making an attempt to deliver a package. There are 3 adults home right now and any one of us would have answered and signed for the package. I called customer service and nothing can be done. Now I have to wait 2 days for the next attempt. We have the ring app and could see the driver knocking softly and leaving immediately. The website keeps telling me I cannot have the package sent to a nearby UPS store because there are no location near me. I literally have 4 near me!”

Helpful Report

Posted 3 months ago

“UPS Lost my Package and Refused a Claim: I strongly suspect our package was stolen by the UPS delivery driver and that UPS is now covering it up. The driver completed only one of the required three delivery attempts, yet the package was suddenly marked as “in the warehouse.” Since then, it’s been nothing but excuses. I’ve called the 1-800 number repeatedly, and customer support has been completely unhelpful. Every single time, I’m told I’ll receive an update within 24–48 hours and that another delivery attempt will be made. That update never comes. After a full week of my nonstop calls, it became clear the package was likely lost, so I tried filing a claim online. Instead, the website prevented me with an error message saying I couldn’t submit a claim for my tracking number. When I called again, the “Technical Team” claimed it wasn’t an error at all, I’m simply not allowed to file a claim for this shipment. So to recap, UPS failed to complete required delivery attempts, failed to provide updates, failed to locate the package, and then blocked me from filing a claim entirely. This is unacceptable and feels like a deliberate attempt to avoid accountability. I will not be trusting UPS with my deliveries again.”

Helpful Report

Posted 3 months ago

“Recently UPS switched to insanity mode and started returning to sender ALL shipments claiming "illegible address labels". What an anomaly. Theatre of absurdity.”

Helpful Report

Posted 3 months ago

“I had a nightmare experience with UPS that turned a simple package shipment into weeks of frustration and potential financial loss. I shipped a package to Italy via a forwarder, paying $82.26 for their promised 2-day service. Instead, it arrived after 5 days, and then sat idle at Italian customs for another 7 days. Customs conducted an unauthorized inspection without my presence and claimed the product’s value was higher, demanding extra fees as if it were a business shipment. When I rightfully refused acceptance and requested the return – a standard customer right – UPS dragged their feet for another full week before even starting the return process. After endless emails and calls, the package finally made it back, but now the forwarder is holding it hostage, claiming UPS demands an outrageous $329.47 for the return, complete with a shady invoice. This fee is higher than the product’s value! UPS’s service is unreliable, their processes are opaque, and they take zero responsibility for the chaos they cause. Delays, poor communication, and indirect involvement in what feels like a scam – avoid them if you value your time and money. There are far better shipping options out there!”

Helpful Report

Posted 3 months ago

“Worst delivery company known to man. Had to take work off just so I could sign for a package that was delivered 6 hours past the expected delivery time.”

Helpful Report

Posted 3 months ago

“Worst delivery company known to man. Had to take work off just so I could sign for a package that was delivered 6 hours past the expected delivery time.”

Helpful Report

Posted 3 months ago

“I'm giving it a one star because zero is not an option. U p s must be the worst courier ever.And i've worked with many of them over the years. Every time they are to deliver packages to our apartment, they never deliver it.They either leave a sticker saying they tried, which of course they never did. I was home one day all day waiting for the delivery and all of a sudden, I get an email saying that they attempted delivery, but we weren't there. I run out to the front of the building only to find a sticker stuck to the intercom box. .All they had to do was enter the code, and we would have let them in. Today we're expecting two packages.We didn't even get a sticker.My wife got an email saying that we can pick them up at a ups store! So my advice don't use ups or let your vendor know that you will not be buying from them if they use ups. Obviously this company does not care or read any reviews done about it because it continues to happen. So my wife and I are focusing on vendors now and letting them know that if they're using u p s, we will not be purchasing from them.”

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Posted 3 months ago

“Next day air has turned into pushing the date forward a day everyday for 5 days straight now. What a joke”

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Posted 3 months ago

“Ups sucks delivery was supposed to be today between 11 am and 2pm then it changed to 1pm to 4 pm now it say delivery for tomorrow by 9pm which is the 16th of December. Also stated the reason is because of emergency weather. But there is snow on the ground anywhere to be seen. Also was tracking the driver and the driver stayed in one area for 2 hours maybe longer. Then around 530pm I got the good notification for weather. So it seams like the driver ended there route early after sitting around for 2 hours or longer. Now I got to wait for my package another day. While I'm watching Amazon and FedEx, drivers deliver there packages still while it's going on 8pm and the ups reps say they stop delivery at 7 during peak season sounds like bull to me”

Helpful Report

Posted 3 months ago

“I hate this company! The UPS deliver driver miss delivered my package for the 3rd time. They are honestly the worst delivery service ever. Curious on how are they still in business at this point? After the miss delivery UPS customer service said I couldn’t make a claim because it was already delivered , definitely hate this company”

Helpful Report

Posted 3 months ago

“Late delivering. Package arrived looking like it had been run over. Sure enough, once I opened it, the products spilled out everywhere, making a huge mess of my house and truck, when I took it to return. Not impressed. Would never use this Carrier”

Helpful Report

Posted 3 months ago

“It honestly feels like UPS is committed to redefining “delivery” just not in the way anyone asked for. The classic “we couldn’t deliver because you weren’t home” routine is always a nice touch, especially when I’ve literally been in all day and then get the privilege of collecting my own parcel from a “convenience” store (convenient for who? Certainly not me). And the latest performance? My parcel spent three days sightseeing around the same city as me before UPS finally decided it was ready to be delivered. People love to joke about Evri or Royal Mail, but at least they deliver. Customer care on the phone is the cherry on top, they simply read back the exact same tracking info I’m already staring at on my screen. Incredibly helpful. Truly a masterclass in telling me absolutely nothing I didn’t already know.”

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Posted 3 months ago

“Very irresponsible service. Two day air package arrived 18 miles away from home on Friday morning 1 am. It sat there then it was send to another town 20 miles away and stuck. They do not deliver on Saturdays. It is live plant material. If you have any sensitive material for shipment please do not choose ups.”

Helpful Report

Posted 3 months ago

“UPS misdelivered my package, has confirmation that they misdelivered it but is not willing to correct the issue. I would never ship UPS again. My delivery person is wonderful but when there is a sub delivering you never receive your package and the company doesn't care that it's misdelivered. They want you to track your package down and go get it.”

Helpful Report

Posted 3 months ago

UPS is rated 1.2 based on 2,488 reviews