UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,539 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,539 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful, parcel from scotland to London. 6 days later still not arrived… every day notification received’ today the day!!! ‘ then end of day notification it’s delayed… when I call they say it’s delayed because of customs (it’s UK domestic parcel), then told another parcel to my building address is stuck in customs so they delayed all parcels to this address. This then gets escalated… but then told the customer service can’t contact other teams but at the same time they say ‘a backing team’ is dealing with it as they sent an email to them.., Irritating that I wait in 5 days!! but worse of all this delay has caused a small business to miss out on a very large order… this is now the 5th time this has happened with both domestic and international parcels, out of 6!!’ all I can say is it’s worth investing in a good courier, DHL is the most consistent for me and they have great communication”

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Posted 3 months ago

“I had a wonderful experience with this company and remain very thankful for the commitment they showed while assisting me.”

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Posted 3 months ago

“Everything went wrong from failure to deliver, failure to communicate and damage to parcel. Informed my delivery would be on 12/3/26 any time before 7pm, waited in all day, nothing arrived. Checked status next morning still said delivery before 7pm. Checked again later in the day to see an earlier update that the parcel was damaged and sender will be notified. No further updates. I contacted sender on 18/3/26 - they hadn't been contacted and were going to try and contact UPS to find out the situation. I have contacted UPS today - chat is useless, just gives stock answers. I phoned and was on hold for more than 10 minutes before I was able to speak to anyone (obviously a call centre in India, line very bad). Call centre neither use nor ornament, she kept telling me I had to contact the supplier and get them to chase up my parcel - I refused to do this as it's their job to contact the supplier if they have damaged a parcel, after more than 20 minutes arguing and being put on hold she has eventually said they will contact supplier and email me with an update - will believe it when I see it. In short I would give 0* for this but you don't give that option - I would never recommend using this company to anybody.”

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Posted 3 months ago

“Very very bad experience with delivery Been 3 time they never trusted on their words as they updated the system and said you will receive your package but in exact day but they never did”

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Posted 3 months ago

“What a terrible experience. You have Ignored commercial invoices on my import shipment, Made up a shipment value which you have inflated by 129% Charged import VAT on a made up shipment value (charging 129% more VAT than is actually due) Refused to correct your error despite having been provided with full, detailed correct information. Applied the wrong HS Code for the import transactions Made no effort to apologise for your error Made no effort to apologise for the shipment being a week late (and still not delivered) I’d recommend that anyone looking for a courier for import shipments uses FedEx”

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Posted 3 months ago

“Extremely disappointed in my experience with UPS. I paid for overnight delivery on a check that is now missing, despite being marked as delivered. I’ve checked my entire property and my neighbor's address on Route 56 with no luck. To make matters worse, the phone support was non-existent. As a former CS agent myself, I know the importance of communication, yet I was repeatedly hung up on and transferred when asking for delivery details. Now I'm told to wait up to 8 days for an 'investigation' for a service I paid a premium for. This needs to be escalated immediately!”

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Posted 3 months ago

“They just left my package sitting in a warehouse in Denmark. I talk to people from India to get answers and I can't understand them or they me. Really insulting to treat customers this wway.. No respect at all”

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Posted 3 months ago

“I sought a more accountable and reliable service after being disappointed by previous support, and I’m glad I found IGRINC.org. Their process was well-structured and handled with professionalism from start to finish. Their proactive communication and expertise helped move things forward smoothly. I truly appreciate their dedication and effort.”

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Posted 3 months ago

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Posted 3 months ago

“UPS. Terrible experience. Package left at the bottom of the driveway. Weighed 80 pounds. I had no way to get it up the driveway. I had to open the box (and it was raining) and had to carry it piece by into the house. Called and complained. Customer service was no help”

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Posted 3 months ago

“11 days for my race car part from North Carolina to north east Indiana and I still don't have have it! I could have rode my bicycle there and back in less time.”

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Posted 3 months ago

“I went to my local UPS store on Wednesday, March 11th, to send a small package overnight. Of course, I paid extra to guarantee next day delivery. The next day, March 12th, I tracked the package and the site indicated there was a delay so I called and spoke with a representative who apologized for the delay and said that the package would definitely be there by today, March 13th between 10:30 am and 2:45 pm. After tracking the package it showed the package had reached the UPS facility, but it was not out for delivery. I returned to the store where I sent the package and they confirmed that it was at the facility, but wouldn't be delivered before Saturday, Marth 14th and if not then by Monday, March 16th. I am so stressed and so thoroughly disappointed in the lack of service and unprofessionalism of UPS. The expected receiver of the package is very upset because of the extreme delay. I should have used regular mail, it probably would have gotten there sooner. I was told that I'd be reimbursed. GREAT! That still does not compensate for the stress and inconvenience that I and the receiver have incurred. I sat in my car in front of UPS and literally cried. I will not make this mistake again. FedEx”

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Posted 3 months ago

“I’m giving one star only because there isn’t an option to give zero. This has been one of the most frustrating and ridiculous delivery experiences I have ever had. I have never seen such incompetence from a delivery company. The assistants are extremely unprofessional and the entire system is a complete mess. Your couriers have already gone to the wrong address twice and still somehow cannot manage to deliver a simple package. The first time they didn’t even bother trying to deliver it – they simply changed the delivery date without making any attempt. That is completely unacceptable. And the tracking system? Absolutely useless. It gives no clear information, no proper notifications, and leaves customers completely in the dark about what is happening with their package. Overall, the whole service is a complete disaster. It honestly feels like nobody knows what they’re doing. If this is the level of competence at this company, some of your staff should seriously consider finding another job, because they clearly are not capable of doing this one.”

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Posted 3 months ago

“Absolutely dreadful. Our neighbour in Canada used UPS to send our replacement credit cards to us in Naples, Florida. We were told to expect 5 days. Seven days later, tracking data showed that the package was in Naples….but it was never delivered. The next day it was on its way to Jacksonville! I tried to communicate through the app, but was told everything was fine. Then the package goes to Ohio - I go to the local UPS store and they gave me the corporate phone contact number, so after a struggle with AI I get to speak to an agent. She takes some convincing, but finally agrees there is a problem and assures me I will receive a call from the “team” to confirm the problem is resolved. I receive no such call. The next day the package is in Detroit. I call again and eventually get to speak to a floor supervisor, who guarantees that the package will be redirected to me in Naples and I will receive I’ve a call confirming this in 24 hours. No call - tracking now shows the package is being returned to sender in Canada. How does this company stay in business?”

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Posted 3 months ago

“I was home the entire day. No TV, no headphones, no music. No one buzzed or called me, there is no missed calls. And then it is said: missed delivery attempt. It never happened with DHL or any other deliveries, but with UPS it happens literally every time. Your drivers don’t even attempt to deliver anything. Why do I pay the money for such horrible service?!”

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Posted 3 months ago

“The most incompetent customer service experience I've ever been subjugated to. Reaching a human being in the first place is a nightmare, navigating automated menu after automated menu before getting in touch with a real person. I spoke to a total of 4 individuals relating to this ONE package (And guess where EVERY single call was routed to? Here's a hint, the call center was not in the USA and they love curry there), spending almost an hour on the phone in total over this ridiculous issue. UPS said they were going to deliver my package between 2:30pm-6:30pm. The package contained THE CREMATED REMAINS OF MY FAMILY MEMBER, obviously a pretty big deal, right? Well my husband was going to be home at 1:30pm so we would have plenty of time to be there to sign for it, but lo and behold the courier decides to attempt delivery 3 HOURS before the delivery window, so naturally no one was there to sign for it. Why give a delivery window if you can't ensure it'll be delivered in that window!? I was told by the shipper that UPS would attempt two more deliveries at my home address, at which time they would reroute it to my closest UPS location. Fine, that would have been okay, but they attempted it ONE time before scribbling a location that's 30 minutes away from me in barely legible chicken scratch and NO OTHER INFORMATION. So naturally I call UPS about it, and the first absolutely dense individual that I spoke with tells me that I can go online and change my delivery to redeliver it back at home and they would try again the next day. It was Friday at that time so they would attempt the delivery once more on Saturday, which worked because I would be home all day over the weekend. So tell me why I get a notification saying that they're going to attempt redelivery on MONDAY? I specifically told them I will not be available on Monday as I work Monday through Friday! So here we go, I'm calling again, and the next woman I speak to is just... Words just can't describe the levels of idiocy. We go in circles 3 times with me asking her the same question over and over with her seemingly unable to comprehend the situation, so I got tired of it and told her I needed to speak with someone else on this matter because there was clearly an issue with communication. She doesn't say anything for at least 10 seconds. I say "Hello? Are you still there? I need to be transferred to someone else to discuss this, please." at which time she mumbles something about transferring me to her supervisor, so now I'm on hold waiting. I realized after 10 minutes of being on hold that I was transferred to a number that was never going to pick up. That was her way of getting rid of my call. I have to call AGAIN, this time being on hold for another 10 minutes waiting for a person. Now a man answers and after a back and forth he informs me that I will need to pay money to have the delivery changed to a different UPS location OR the delivery driver will attempt to deliver it to my house on Monday and Tuesday and then it will be sent BACK TO SENDER. Familial remains, just a little reminder for you. At that point I end the call, go back to the UPS MyChoice online, and cancel the 'redelivery to my house' option on the website. I then call UPS back and was finally given a representative with more than 2 braincells! He let's me know that it will be sent to the UPS location that it was originally going to go to before I asked for them to attempt redelivery to my house. So I guess I didn't need to pay for it, huh? The previous representative couldn't just tell me to cancel the redelivery attempt option online? This entire ordeal made me upset to the point of tears. I was so angry I was grinding my teeth trying to maintain composure and civility in these calls. All I want is to get my family member home to me. I am in the throes of grief. No one should have to deal with such an inefficient, dysfunctional system, staffed by imbecilic fools of the highest order, let alone someone who is already stressed beyond belief. I will never select UPS as a shipper again for as long as I live. This company exists by monopolizing the market, it would be impossible for them to stay afloat otherwise with a reputation as terrible as theirs.”

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Posted 3 months ago

“UPS officially sucks! One drop box in The Dalles Or for small packages so had to drive on to Hood River, a round trip of 120 miles. Won't be using any of their services any time soon.”

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Posted 3 months ago

“I have been waiting for my package which requires signature for days. They have postponed it for 2 days and didn’t notify me any updates. I have been trapped in my house for 2 days.”

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Posted 3 months ago

“Terrible customer service. Bad and they don’t try to make it better. You have a problem they tell you to figure it out.”

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Posted 4 months ago

“Driver didn't even stop at my address. Have medications needed delivered. 3 phone calls later. Zero help”

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Posted 4 months ago

UPS is rated 1.2 based on 2,539 reviews