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UPS Reviews

1.2 Rating 1,933 Reviews

4 %

of reviewers recommend UPS

Company Reviews

1.2

Based on 1,933 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

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Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 23rd March 2024

UPS 1 star review on 31st December 2023

UPS 1 star review on 31st December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th October 2023

66

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would like to give 0 stars ⁷ 2x said they tried to deliver when door camera showed no one came spoke to them in Philipines someone from depot rang and said delivering it got another pretend delivery In the end I told them they must have stolen my parcel and I was telling police oarcel arrived 30 minures later absolutely apalling company”

Posted 4 months ago

“WORSE COMPANY EVER Is the worse delivery ever. Every time is a problem, or they lose my delivery or they dont ring to delivery and make me lose the date and time. Every time takes ages to receive my delivery. One week from Christmas they LOST my delivery”

Posted 4 months ago

“I never received my package and the proof of delivery is a joke. There is no apartment number or letter. You can't even make out the name on the package. Where is my package?”

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

Posted 4 months ago

“Dana Anderson 2 reviews CA Rated 1 out of 5 stars 2 days ago Horrible service Unbelievably horrible service! We own a small business and was waiting on our products two boxes of them which by the way we were notified that they were in our city and we were told that they would be delivered that same day. Well anyway we waited two days and the packages didn’t come and yes we were home waiting and watching as a matter of fact I saw UPS vans going up my street and one parked out in front of my house delivering a package to my neighbour across the street but not any for me. Well I called customer service and he contacted them and they said that it was delayed because of adverse weather conditions and literally the sun was out the roads dry and next to no wind lol and my packages sitting in their warehouse in Mount Pearl about 15 minutes from my house. We will NEVER use their excuse for a delivery service again!! You don’t even deserve half a star Date of experience: December 15, 2023”

Posted 4 months ago

“Package was delivered to wrong house. They even confirmed this with a picture. Got caught up in an endless loop trying to get help. Tried to reach customer support by phone but the automated system told me to file a claim online. When I tried online I got a message stating that more information was needed and I had to call the number that I had just called. Thank goodness Amazon was involved. They have fantastic customer service and immediately sent me a refund.”

Posted 4 months ago

“I've had such a difficult and frustrating time this week trying to get my child's PC that I will NE ER USE UPS AGAIN! ! And I'm discussing this with Best Buy corporation bc they shouldn't use UPS since they have terrible customer service and are highly unreliable for rural towns. I live in a small town with land and animals. My home is down a long drive off the road and we have a gated entry so our animals don't get out. I'm handicapped and do most shopping online bc it's easier for me. I have a large delivery box at my gate for Amazon, FedEx, usps and uos. I usually have no issues and I get deliveries sometimes daily. However, I have lost all faith in ups as a competent delivery company. The driver did not care and that was the issue! I was expecting a package Wednesday DDec.13- never came. Then tracking stated it would arrive before 9pm Thursday Dec. 14. And it needed a signature due to the high cost of the item. I was home all day. Got a notice that they attempted delivery but I wasn't there! Not true. So I called ups and getting a human on the phone requires the patience of a Saint and about 30 min of convincing a robot you need to speak to a person. Once you accomplish that task...then you find yourself waiting for a out 45 minutes either on the phone or choose a call back. Finally you get a human but pray you don't get disconnected bc thirr policy doesn't allow them to call you back! I have done this crappy routine for at least 6 times now! The person told me the driver was there but I had a gate. I said yes I do but if he needs a signature my # is posted there for them to call me and I'll drive right there. Ups said thier drivers do not have work phones and they are not required to use thier personal phones to call the customer for a signature!!!! That's not beneficial to anyone who has a gate for safety or animals. In my opinion no company should use them for large expensive items needing a signature for people in rural areas bc they will not get thier package. So I arranged on my app to move the delivery to a ups access point to be delivered then I coukd safely pick it up. So it should have been there Fri. Dec.15 by 1pm. I contacted them at 1 and the store said the driver comes daily between 11-12 but they didn't have my package!!!!??? I went through the whole ordeal of calling a human at ups. The guy told me they didn't drop it bc I put my request in the night before at 7pm. So it would be .onday.!!!! I demanded a supervisor. Ray got on the phone after I waited 35 min for him. He said he understand my problem and give him a .minute to call dispatch and reroute the driver in my area. He came back and said the driver would bring it to my house before 9pm that day, Friday. This was at 2pm and it was raining. Several issues here. So...the box was on the truck when he went to the ups access point 2 hours ago? But he just didn't leave it? And now he's bringing it to my home in the rain by 9pm but he cannot call me so I need to go sit at the gate until 9pm to get it?! The supervisor quickly realized he put us back in the same boat. So he called dispatch again. He said the driver would drop it at the access point that day by 9pm. So we waited and waited. It's now early Saturday .morning Dec. 16. No package was delivered and tracking now says Mon. Dec.18!!! I will be calling them again. And I'm calling Best Buy. That expensive pc has been rolling around in that truck for 4 days now and will be another 2 before possibly being delivered. I feel like canceling my order with Best Buy and the best thing to do is drive an hour or more to go pi k one up in store. Businesses need to know ups policies. They are not required to call customers to get a signature therefore it causes huge problems and no delivery! I'll never use fed ex again after thos careless nightmare!”

Posted 4 months ago

“What a joke 😠😠😠 Got message for past 2 days saying your parcel will be delivered today 1.30-5.30and nothing so lost 2 day off unpaid £300 on day 3 your parcel will be delivered today again 1.30-3.30 so gone out to see a elderly member of the family at 10 for 30 minutes and at 10.09 got a message attempted delivery failed 🤷‍♂️🤦WTF so I'm guessing I need to take another day off and cost me another £150 hopefully it will come tomorrow well-done one job 👏👏👏”

Posted 4 months ago

“Absolutely awful experience! The Croydon depo delayed the delivery of my parcel for 9 days! A women from Croydon depo phoned me to give me an update and frankly she was useless! telling me the parcel needs re-wrapping! ( lied!), they are short staffed and very busy. She can’t locate my parcel at all and has absolutely no idea when I will receive the parcel! How this is going to help the customer?! Why did you even call me?! I had to phone UPS every single day sometimes twice a day and asked the operators to refer me to the higher managements! The operators were very helpful but the actually depo workers absolutely awful. My parcel arrived finally in its original wrapping so the lady lied about the fact that the parcel needs re-wrapping hence the delayed!!! Terrible experience! Why during Christmas period the depo short staffed?! Why they couldn’t locate the parcel for 9 days? Why the lady called me was so useless? Why such a delay?!”

Posted 4 months ago

“Disappointing Experience with UPS Delivery Service I recently had a highly frustrating experience with UPS delivery service, and I feel compelled to share my disappointment. My package was scheduled for delivery on December 7th, and despite being at home the entire day, I received a notification claiming that UPS attempted delivery but no one was home. This couldn't be further from the truth, as there were three people present, and we heard no attempt to ring the doorbell. To make matters worse, I was informed that I now had to go out of my way to collect the package from a UPS point. Upon contacting UPS customer service to address the issue, I encountered a rude representative who seemed more interested in blaming me than resolving the problem. Despite explaining the situation, the representative insisted it was my responsibility to pick up the package. This lack of empathy and customer care was disheartening. What baffles me is that the package, a standard delivery with no signature requirement, could have easily been left on the first attempt. It seems UPS's delivery personnel either didn't make a genuine attempt or failed to communicate properly. Adding to the frustration, today, the 8th of December, when attempting to track my package, there is no available information. The lack of transparency and communication from UPS has left me in the dark about the status of my shipment. In conclusion, my experience with UPS has been nothing short of terrible. From the delivery mishap to the unhelpful customer service, I am left questioning the reliability of UPS as a delivery service. I hope UPS takes this feedback seriously and makes improvements to ensure a more efficient and customer-centric experience for others in the future.”

Posted 4 months ago

“On November 30, I received a message that my parcel would be delivered. I stayed at home waiting for the parcel, but the courier was not there. On the 1 st December , I received a message that the courier did not find the address, although the address is correct, I sent a certified invoice for the council tax. I need this package is urgent, so there are warm things for the people who is combat zone .”

Posted 4 months ago

“The customer service team lies to get out of the conversation. They even provided me with fake landline number so I can call the depot myself. It is insane! DO NOT USE THEM! SCAMMERS!”

Posted 4 months ago

“Please close this business and stop pretend it works any way.”

Posted 4 months ago

“$612 for 56 pounds box, from Florida to PR, it was supose to be in my hands on Tuesday afternoon... , I decided to pay such a high amount since I expected my packages to be on time at the door of my house... and This Friday morning I didn't even know where my packages were... no phone call no email.. no nothing.. I decided to call the warehouse here in PR and they told me the boxes was at their warehouse because there was a mistake on the address.. when i went today afternoon to pickup my boxes the label was perfectly identified with my physical address, even my celphone number was attached over the label... i have a business to move and I have currently been losing money for three days.”

Posted 5 months ago

“I had purchased flowers to be delivered Wednesday Nov 22. The order was placed, shipped, and "on the truck for delivery" until I checked the tracking that said it would be delivered next business day due to holiday closures. Why accept a scheduled delivery if you expect to not work and deliver it that day? Customer service said there is nothing they can do and it would be delivered Friday. Guess what? Now it's Friday and the same thing. Next business day. 0 stars. Absolutely terrible. If you can't commit to a delivery date, don't accept the package.”

Posted 5 months ago

“UPS... For starters, I have NEVER left a bad review for any company, but I felt more than compelled to do it with UPS. I have never done business with a company whose methods and customer support are so horribly bad that it made my blood boil when trying to get an issue resolved (their drivers require signatures even though the shipper does not). Honestly, I thought I was going to have a heart attack due to the unbelievable frustration I experienced in having to deal with them. It takes more than an hour just to get somebody on the phone and then their broken english personnel shuttle you from department to department and finally just hang up on you when you voice your feelings. And don't even ask about their frustrating phone robot which also hangs up on you after giving you a set of options which do not apply to you. And, ironically, the last thing the robot says before it disconnects you is "We appreciate your business"... What a laugh... If this was the last company on earth, I would choose to die before doing business with them. I hope and pray that they go out of business SOON. If you have a choice, take your business elsewhere. You won't regret it.”

Posted 5 months ago

“Never will I use UPS again I sent it overnight package that had to be there today the day before Thanksgiving. It was going to make or break Thanksgiving day. They have no idea where it is great job guys and your customer service to people have problems understanding the English language, how do you lose a package? I paid $40 to ship it next day I intend on getting my money back but that’s not the point of ruining it a holiday. Good job guys you definitely not Santa Claus.”

Posted 5 months ago

“UPS= unknown postal services, your package will never make it to final destination”

Posted 5 months ago

“Rude customer service and untrained staff. Was given a time slot for delivery and the women laughed and said we don’t give times! I had it in email Form from ups direct. She then proceeded to cancel my order when I only asked for it to be left with a neighbour, now I have to wait in for 5 hours again tomorrow 😡”

Posted 5 months ago

“You asked me to email you in reference to my review of your service Tracking number-1ZR3H6T10402416025 What more would you like to know ? That I found the number for the Surat depot (warehouse) where you said package was only to be told by them they didn't have it and was with one of their friends in Navsari ! I sent people over to them then they came clean to the fact they haven't made any attempts at delivery and just scanned the system to show they were doing something Right cons you contract n employ From them we got the details of where the package would be in Navsari So my 75 year mother went there with a few people to retrieve the documents package Now we have our package No help to you or your damned service Absolutely Shameful service Absolutely disgusting response from yourselves n those that allegedly represent your company Worst bit about all this is I paid for it Paid to be treated like a mug And to cap it off - after website showing me £46 something in total chages You took 2 ! Extra payments from my card Thus committing fraud or Stealing from my account Those will be reported to the credit card company n we'll see what you have to say before I consider filing a police report for theft”

Posted 5 months ago

“no update at all bad bad bad bad bad”

Posted 5 months ago

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UPS is rated 1.2 based on 1,933 reviews